ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Horry County, SC

Legal Intake Pros

Intake Success Coach

Summerville, SC · On-site +1

We're seeking a full-time remote Intake Success Coach to own a portfolio of law firm clients and ... You'll use call reviews, data analysis, and structured coaching to turn quality findings into ...

previous page

Showing results 41-60

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Horry County, SC

Permanent Remote Call Monitoring information

See Horry County, SC salary details

$9

$15

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for permanent remote call monitoring in Horry County, SC is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.60 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Horry County, SC?

For Permanent Remote Call Monitoring jobs in Horry County, SC, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Horry County, SC look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Horry County, SC are:

What cities near Horry County, SC are hiring for Permanent Remote Call Monitoring jobs?

Cities near Horry County, SC with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Horry County, SC as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,155 per year, or $15.9 per hour.

Intake Success Coach

Legal Intake Pros

Summerville, SC • On-site, Remote

Full-time

PTO

Posted 23 days ago

Key responsibilities

  • Build trusted relationships with law firm owners, operations leaders, intake managers, and intake specialists across your assigned client portfolio

  • Lead client leadership meetings, performance reviews, and escalation conversations with clear, evidence-backed recommendations

  • Prepare and facilitate structured coaching sessions using call reviews, role-play, teach-back, and follow-up audits to confirm behavior change

Job description

Legal Intake Pros is a dynamic and innovative company specializing in Intake Optimization for law firms. Our mission is to help law firms provide exceptional service to their clients by optimizing intake processes and ensuring compliance with industry standards. We achieve this through cutting-edge technology, expert coaching, and continuous quality control measures.
We're seeking a full-time remote Intake Success Coach to own a portfolio of law firm clients and drive real, measurable improvement in how their intake teams perform. This is a highly client-facing coaching and consulting role, not a behind-the-scenes training or quality-control position. You'll be leading coaching sessions, client leadership meetings, performance reviews, and strategic conversations directly with law firm owners and operations leaders.
You'll use call reviews, data analysis, and structured coaching to turn quality findings into behavior change, helping intake professionals build empathy, call control, objection handling, and follow-up discipline that convert more potential clients into signed cases. Every coach at Legal Intake Pros starts as a Junior Intake Success Coach and advances through a documented, competency-based career path.
Responsibilities
  • Build trusted relationships with law firm owners, operations leaders, intake managers, and intake specialists across your assigned client portfolio
  • Lead client leadership meetings, performance reviews, and escalation conversations with clear, evidence-backed recommendations
  • Prepare and facilitate structured coaching sessions using call reviews, role-play, teach-back, and follow-up audits to confirm behavior change
  • Coach intake professionals on active listening, call control, rapport, objection handling, one-call closes, and case disposition
  • Conduct call audits, QA reviews, Lead Docket analysis, and conversion trend analysis to identify root causes, not just surface-level activity
  • Translate quality and performance data into prioritized coaching strategies with clear owners, timelines, and measurable outcomes
  • Identify low-performing or at-risk firms and develop targeted intervention plans in partnership with your Manager
  • Document coaching observations, commitments, and follow-up actions accurately
  • Create or improve facilitation guides, SOPs, and client education materials as needed
  • Participate in calibration sessions and collaborate with Quality Control, Implementation, Client Success, and Operations teams

Requirements
What We're Looking For:
  • Bachelor's degree or an equivalent combination of relevant education and professional experience
  • Demonstrated legal intake experience, preferably within personal injury or closely related law firm operations
  • Experience coaching, training, auditing, supervising, or developing intake or client-facing professionals
  • Strong understanding of the legal intake journey
  • Experience analyzing performance data and using it to diagnose problems and change behavior
  • Excellent facilitation, written and verbal communication, active listening, and presentation skills
  • Ability to work independently, manage multiple client relationships, and meet deadlines in a fully remote environment
  • Working knowledge of CRM, quality-assurance, project-management, and video-conferencing tools
  • Genuine interest in a coaching, client-consulting, and performance-development function - client-facing work is a permanent part of this role

Bonus Points If You Have:
  • Personal injury or plaintiff law intake experience and fluency in Lead Docket or a comparable legal intake CRM
  • Experience leading performance conversations with law firm owners, operations leaders, or managers
  • Background in consultative sales, business development, client success, quality assurance, or conversion optimization
  • Experience conducting call calibration, developing SOPs or facilitation guides, and measuring training effectiveness
  • Knowledge of adult learning principles, behavior-change coaching, and remote facilitation best practices

Benefits
Why Join Legal Intake Pros?
LIP is a growing, fast-moving team doing meaningful work in a category we helped create. We help personal injury law firms sign more cases by transforming how they handle intake, and every person on our team feels the impact of that mission directly.
This is not a role where you blend into a department. You will work closely with the founder, see the full picture of the business, and have real ownership over your work from Day 1. We invest in our people, give direct feedback, and create space for growth for those who show up with initiative and care.
Benefits:
  • Remote-first
  • PTO and sick leave eligibility beginning at 90 days, plus 12 paid holidays
  • Company-sponsored professional development, including courses, certifications, and training
  • Virtual team events and workshops
  • A high-trust environment where your contributions are visible, and your growth is supported

Compensation & Growth: The base salary range for this role is $65,000 to $75,000, plus monthly and quarterly performance bonuses. Every coach at Legal Intake Pros starts as a Junior Intake Success Coach and advances through a documented, competency-based career path. Most coaches reach the top of the base range within their first one to two years through promotion, and with bonuses, our established coaches typically earn $85,000 to $100,000 in total annual compensation.

Apply