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Permanent Remote Call Monitoring Jobs in Gilbert, AZ

Goosehead

Senior Manager - Enterprise Sales

Tempe, AZ · Remote

Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...

Liveops

Remote Customer Service Representative

Mesa, AZ · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

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Permanent Remote Call Monitoring information

See Gilbert, AZ salary details

$10

$17

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for permanent remote call monitoring in Gilbert, AZ is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Gilbert, AZ?

For Permanent Remote Call Monitoring jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Gilbert, AZ look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Permanent Remote Call Monitoring jobs?

Cities near Gilbert, AZ with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Senior Manager - Enterprise Sales

Goosehead

Tempe, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.

Job Summary

The Senior Sales Manager will hold a pivotal role in the strategic planning, execution, and oversight of our new Tempe office. This individual will apply a combination of strategic vision and operational expertise to ensure the successful establishment, staffing, and ongoing management of the office. The successful candidate will be charged with driving sales growth, managing performance metrics, and developing a cohesive team of managers and sales professionals. We seek a seasoned operator with deep experience in the insurance industry, demonstrated leadership capabilities, and a strong track record of effectively managing both remote and onsite teams.

Principal Duties and Responsibilities

  • Business Operations: Act as a business operator, leveraging your deep understanding of what it takes to successfully open and run a new office. Oversee day-to-day operations, ensuring efficiency and effectiveness.
  • Team Leadership: Build, develop, and lead a team of sales managers, sales coaches, and trainers. Foster a strong leadership culture and ensure alignment with corporate goals.
  • Sales Management: Utilize your background to drive sales performance. Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets.
  • Remote Team Management: Effectively manage and motivate remote teams, ensuring consistent communication, performance tracking, and support.
  • Relationship Building: Cultivate and maintain strong relationships with corporate partners, ensuring seamless collaboration and alignment on strategic objectives.
  • Performance Monitoring: Implement and oversee performance management processes, including call monitoring and reinforcement, to ensure continuous improvement and success.

Skills and Qualifications:

  • Operational Expertise: Proven track record in managing the implementation and operation of new business offices.
  • Leadership Experience: Strong leadership background with experience managing teams of managers, sales coaches, and trainers.
  • Remote Management Skills: Demonstrated ability to manage and motivate remote teams, with a focus on achieving sales targets and maintaining high performance.
  • Performance-Driven: Expertise in performance management, including call monitoring, coaching, and feedback.
  • Relationship Management: Ability to build and nurture relationships with corporate stakeholders and team members.

Experience and Education

  • Bachelor's Degree in Business Administration, Management, or a related field
  • Relevant certifications in insurance, sales management, or leadership are a plus.

Benefits Summary

  • High quality voluntary health, vision, disability, life, and dental insurance programs
  • 401K Matching Plan
  • Employee Stock Purchase Plan
  • Paid holidays, vacation, and sick leave
  • Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
  • Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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