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Permanent Remote Call Monitoring Jobs in Findlay, OH

... monitor operational performance, identify trends, and support data-driven decision-making ... This is a remote position requiring all work be performed in the continental United States. US ...

... monitor operational performance, identify trends, and support data-driven decision-making ... This is a remote position requiring all work be performed in the continental United States. US ...

Data Strategist

Continental, OH · On-site +1

$115K - $125K/yr

This is a remote position requiring all work be performed in the continental United States. US ... Monitor data quality metrics and recommend corrective actions. * Support strategic planning and ...

Data Strategist

Continental, OH · On-site +1

$115K - $125K/yr

This is a remote position requiring all work be performed in the continental United States. US ... Monitor data quality metrics and recommend corrective actions. * Support strategic planning and ...

Permanent Remote Call Monitoring information

See Findlay, OH salary details

$9

$16

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for permanent remote call monitoring in Findlay, OH is $16.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Findlay, OH?

For Permanent Remote Call Monitoring jobs in Findlay, OH, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Findlay, OH look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Findlay, OH are:

What cities near Findlay, OH are hiring for Permanent Remote Call Monitoring jobs?

Cities near Findlay, OH with the most Permanent Remote Call Monitoring job openings:

Health IT Data Analyst I

A-Tek

Continental, OH • Remote

$70K - $75K/yr

Full-time

Re-posted 5 days ago


Job description

Empower, Innovate, Impact! At Team A-TEK, we EMPOWER people to drive INNOVATION that IMPACTS mission!

A-TEK operates at the intersection of mission and innovation by applying our deep domain expertise across the federal markets. Embracing our digital-first strategy, A-TEK provides enhanced capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are designed to modernize, automate, secure, protect, and enhance the operations of our federal clients, ensuring they stay ahead in a rapidly evolving digital landscape.

Our work is fueled by a passion to serve our clients' needs and to protect the safety and welfare of Americans. That passion shapes how we nurture our most valuable asset - Our Employees. A-TEK actively cultivates the talent that drives our success and fosters a creative, challenging, and mission-driven work environment for current and future employees.

The Health IT Data Analyst will develop reports, dashboards, and analytical products that enable Government leadership to monitor operational performance, identify trends, and support data-driven decision-making. This is a remote position requiring all work be performed in the continental United States. US Citizenship is required for consideration for this position.

Essential Responsibilities

  • Develop operational and executive dashboards.
  • Perform quantitative analysis of healthcare and operational data.
  • Build recurring and ad hoc reports.
  • Validate data quality and investigate anomalies.
  • Create visualizations supporting executive decision-making.
  • Perform trend analysis and forecasting.
  • Collaborate with stakeholders to define reporting requirements.
  • Document reporting methodologies and business rules.
  • Support performance measurement initiatives.
  • Present findings to Government stakeholders.

Minimum Qualifications

  • Bachelor's degree in Data Analytics, Statistics, Information Systems, or related discipline.
  • Minimum five (5) years of data analytics experience.
  • Experience developing Power BI or Tableau dashboards.
  • Strong Excel and data visualization skills.
  • Ability to obtain DHS Public Trust suitability.

Preferred Qualifications

  • Healthcare analytics experience.
  • Federal reporting experience.
  • Knowledge of Power Platform.
  • Familiarity with statistical analysis techniques.

Compensation

Expected Salary Range: $70,000-$75,000 annually. Actual compensation will be determined based on experience, qualifications, geographic location (if applicable), and final contract funding.

This position is expected to support a federal customer. Employment is contingent upon contract award and successful completion of any required background investigation or security requirements.

Candidates may use tools (including AI) for proofreading or formatting; however, using any tool to fabricate, exaggerate, or misrepresent qualifications, experience, or work product is not permitted. We may assess application materials for job-related technical depth, internal consistency, and demonstrated hands-on experience, including through follow-up questions, skills assessments, or reference checks. Verification of education may be requested before or during the hiring process.

For security and identity verification purposes, participants may be asked to temporarily disable virtual backgrounds during portions of the call.

Misrepresentation or falsification may result in removal from further consideration. Candidates who need a reasonable accommodation in the application or interview process may request one.

A-TEK, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected Veteran status.