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Permanent Remote Call Monitoring Jobs in Draper, UT

Romex Pest Control

Customer Service Manager

Pleasant Grove, UT · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure remote team members feel connected, supported, and included as valued members of the team Performance amp; Quality Management * Monitor weekly performance metrics, including call volume ...

TEKsystems

Logistics Support Representative

Salt Lake City, UT · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Schedule: Full-time, 8-hour shifts during core business hours (typically late morning ... Monitor active orders and troubleshoot issues impacting completion * Collaborate with internal ...

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Permanent Remote Call Monitoring information

See Draper, UT salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for permanent remote call monitoring in Draper, UT is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.74 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Draper, UT?

For Permanent Remote Call Monitoring jobs in Draper, UT, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Draper, UT look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Draper, UT are:

What cities near Draper, UT are hiring for Permanent Remote Call Monitoring jobs?

Cities near Draper, UT with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Draper, UT as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,477 per year, or $16.1 per hour.

Customer Service Manager

Romex Pest Control

Pleasant Grove, UT • Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

CUSTOMER SERVICE MANAGER

At Romex, exceptional customer care is at the heart of everything we do and that starts with the people who lead our Customer Service team. We're looking for a Customer Service Manager who's ready to guide a talented CSR team, sharpen their performance, and build a service experience customers genuinely trust.

This is more than a management role; it's a chance to shape how a growing pest control company shows up for its customers every single day. You'll coach and develop your team, drive the KPIs and quality standards that keep operations running at their best, and act as the connective tissue between Customer Service, Sales, and our technicians in the field. You'll have real influence on department strategy, real autonomy to build the team culture you want to see, and real support to bring both your in-office and remote CSRs together as one team.

If you're looking for a role where your leadership is seen, your ideas are heard, and your impact is measurable, Romex is where you build that career.
COMPENSATION amp; BENEFITS
  • Base Salary: $60,000 – $70,000 (DOE)
  • Performance bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with generous company match
  • Employee Stock Purchase Program

KEY RESPONSIBILITIES
Team Leadership amp; Culture
  • Support and lead the CSR team in day-to-day operations, serving as a reliable point of guidance and support
  • Conduct regular one-on-one meetings with team members to provide constructive feedback and encourage ongoing professional growth
  • Foster a positive, inclusive team environment through recognition programs, friendly competitions, and consistent communication
  • Ensure remote team members feel connected, supported, and included as valued members of the team
Performance amp; Quality Management
  • Monitor weekly performance metrics, including call volume, missed calls, alerts, and availability
  • Partner with team members to set individual goals and support them in achieving performance benchmarks
  • Conduct regular quality checks on calls, alerts, and scheduling accuracy to uphold high service standards
  • Deliver constructive feedback and coordinate retraining as needed to maintain consistent service quality
Development amp; Collaboration
  • Onboard and train new hires, and develop clear, useful guides and resources for the CSR team
  • Provide ongoing learning opportunities and coaching to support continuous improvement across the team
  • Communicate proactively and effectively with departments such as Sales and Technicians to ensure alignment on service delivery and timely issue resolution
Strategy amp; Customer Escalations
  • Collaborate with upper management to align on department goals and objectives
  • Meet regularly with the team lead to provide guidance, share updates, and ensure overall departmental success
  • Handle escalated customer concerns with professionalism, empathy, and efficiency, ensuring timely resolution and customer satisfaction
QUALIFICATIONS
  • 2+ years of leadership experience
  • Pest control industry knowledge
  • FieldRoutes CRM proficiency (Required)
  • Proven track record of meeting or exceeding department objectives
  • Excellent communication, leadership, and problem-solving skills
WHY JOIN US?
  • Lead and develop a CSR team, with the autonomy to shape coaching, training, and quality standards your way
  • Work alongside supportive upper management that values your input on department goals and strategy
  • See the direct impact of your leadership on customer satisfaction, team performance, and company growth
  • Grow your career in a stable, expanding industry with clear room for advancement as Romex scales

Apply