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Permanent Remote Call Monitoring Jobs in Commack, NY

Benefits Analyst

New York, NY ยท Remote

$25 - $28/hr

This position offers the potential to convert to a permanent role after approximately six months ... Monitor leave cases to ensure timely documentation, approvals, status updates, and compliance with ...

Member Experience Agent III

New York, NY ยท Remote

$25 - $28.85/hr

A minimum of three years of call center experience is required. RESPONSIBILITIES * Manage complex ... Office space must be large enough to accommodate two 19" monitors, a laptop, mouse, keyboard, and ...

At Workwize, we're helping IT teams to easily equip their remote and global teams with all ... Someone who genuinely loves developing people -- running call reviews, breaking down objections ...

Brand Marketing Strategist

New York, NY ยท Remote

$95K - $115K/yr

Partner closely with Technical Account Managers to monitor delivery, proactively analyze ... Remote-eligible. Benefits * Comprehensive benefits * Medical * Dental * Vision * Unlimited PTO

Here at Cartful, we call this role the Optimization Manager because their primary responsibility is ... Monitor client data to identify areas for account optimization * Make sure that each client account ...

Here at Cartful, we call this role the Optimization Manager because their primary responsibility is ... Monitor client data to identify areas for account optimization * Make sure that each client account ...

Founding Engineer

New York, NY ยท Remote

$156K - $182K/yr

Production observability, monitoring, and debugging of distributed systems. * AWS cloud ... On-site in New York, NY -- this is not a remote role. * Visa sponsorship is not available ; US ...

Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to ... Help monitor service health, failure rates, and performance; participate in alert triage for ...

Working with businesses that are or want to answer the call of change, we see high-quality food and ... Maintain, foster, and develop remote client relationships with SMB and Garten Market client ...

This position is Full-Time , Remote , working Monday - Friday starting out 9:30am to 6:00pm then ... Call Guides, Call Scripts, and other program-approved material * Field inbound calls from ...

New

High Ticket Sales Director

New York, NY ยท Remote

$120K - $250K/yr

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

Sales Director

New York, NY ยท Remote

$120K - $250K/yr

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

Showing results 41-60

Permanent Remote Call Monitoring information

See Commack, NY salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for permanent remote call monitoring in Commack, NY is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Commack, NY?

For Permanent Remote Call Monitoring jobs in Commack, NY, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Commack, NY look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Commack, NY are:

What cities near Commack, NY are hiring for Permanent Remote Call Monitoring jobs?

Cities near Commack, NY with the most Permanent Remote Call Monitoring job openings:

Infographic showing various Permanent Remote Call Monitoring job openings in Commack, NY as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 25% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,083 per year, or $17.8 per hour.

Benefits Analyst

Addison Group

New York, NY โ€ข Remote

$25 - $28/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 6 days ago


Job description

Job Title: Benefits Analyst

Industry: Human Resources / Benefits Administration

Location (City, State): New York, NY

Assignment Type: Contract-to-Hire

Pay: $25.00 - $28.00 / hour

Work Schedule: Full-time | Monday-Friday | 9:00 AM - 5:00 PM | Hybrid (3 days onsite, 2 days remote)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a global professional services organization seeking a Benefits Analyst to join its growing Benefits team. This is an excellent opportunity for an HR professional with leave administration experience who enjoys supporting employees, navigating complex benefit programs, and working in a fast-paced, high-volume environment. This position offers the potential to convert to a permanent role after approximately six months.

Job Description:

The Benefits Analyst will administer employee leave of absence programs while supporting health and welfare benefits, retirement plans, compliance initiatives, and benefits reporting. This role serves as a key resource for employees, managers, and HR by ensuring leave requests and benefit programs are administered accurately, efficiently, and in compliance with federal, state, and company guidelines. The ideal candidate thrives in a high-volume environment, has exceptional customer service skills, and enjoys collaborating across multiple departments.

Key Responsibilities:

  • Manage employee leave of absence programs, including family leave, medical leave, military leave, disability, and other statutory leave requests.
  • Serve as a primary resource for employees and managers by answering questions related to leave policies, eligibility, and benefits administration.
  • Partner with HR, Payroll, HRIS, and third-party leave administrators to ensure seamless processing of leave requests from start to finish.
  • Monitor leave cases to ensure timely documentation, approvals, status updates, and compliance with applicable regulations.
  • Support administration of employee benefits programs, including health and welfare plans and retirement benefits.
  • Assist with retirement plan activities, including participant enrollment, reconciliations, and regulatory compliance.
  • Prepare reports related to headcount, financial accruals, chargebacks, and benefits data to support audits and business operations.
  • Assist with annual audits, compliance testing, and required regulatory reporting.
  • Support open enrollment activities, benefit plan updates, and year-end benefits processes.
  • Stay informed of changes to leave regulations and employee benefits laws while contributing to process improvements and special projects.

Qualifications:

  • Bachelor's degree required.
  • 4+ years of experience administering Leave of Absence (LOA) programs and employee benefits.
  • Experience supporting high-volume leave administration in a fast-paced environment.
  • Knowledge of FMLA, ADA, state leave programs, disability, parental leave, military leave, and related employment regulations.
  • Experience administering health and welfare benefits and retirement plans, including 401(k).
  • Proficiency with HRIS platforms and Microsoft Excel.
  • Experience with Bswift and/or SAP is a plus.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Exceptional organizational skills, attention to detail, and problem-solving abilities.
  • Team-oriented professional who collaborates effectively and contributes to a positive workplace culture.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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