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Permanent Remote Call Monitoring Jobs in Colton, CA

Proposal Specialist

Chino Hills, CA · On-site +1

$75K - $90K/yr

This role follows a fully remote work model. Experience preparing proposals for capital public ... Work is closely monitored and overseen by Manager for accuracy, timeliness, quality, etc.

Permanent Remote Call Monitoring information

See Colton, CA salary details

$10

$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for permanent remote call monitoring in Colton, CA is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.42 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Colton, CA?

For Permanent Remote Call Monitoring jobs in Colton, CA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Colton, CA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Colton, CA are:

What cities near Colton, CA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Colton, CA with the most Permanent Remote Call Monitoring job openings:

Infographic showing various Permanent Remote Call Monitoring job openings in Colton, CA as of June 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $36,589 per year, or $17.6 per hour.

Senior Licensed Mental Health Counselor (LCSW, LMFT, LPCC) - Remote Outpatient Services

Menifee, CA • Remote

Full-time

Medical, Dental, Vision, Life

Posted 8 days ago


Job description

Position Overview

Harbor of Hope Counseling Services, LLC is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team in a fully remote outpatient setting. In this pivotal role, you will provide therapeutic services to a diverse clientele, including adults, seniors, children, and teenagers, while collaborating closely with interdisciplinary teams. This full-time position offers a yearly salary range of USD 120,000 to 130,000, reflecting our commitment to attracting top talent.

About the Organization

At Harbor of Hope Counseling Services, LLC, we are driven by our mission to heal humanity through exceptional mental health services. We emphasize a holistic approach that incorporates evidence-based practices to meet the diverse needs of our patients. Our team is composed of skilled professionals who are passionate about making a difference in the lives of individuals and families facing mental health challenges.

Work Environment

This role is offered in a remote work setting, promoting flexibility while ensuring that our clients receive the highest standard of care. You will operate from the comfort of your own home, connected to a supportive team of healthcare professionals. While you will primarily engage with clients through virtual sessions, our office-based outpatient resources are just a call away, ensuring that all necessary support services are easily accessible.

Key Responsibilities
  • Provide individual and group clinical supervision to Master of Social Work (MSW) students and interns, fostering their professional development.
  • Maintain accurate electronic medical records in accordance with departmental and health system protocols, ensuring compliance with regulatory standards.
  • Conduct comprehensive psychosocial assessments of patients and families to identify their social, emotional, and physical needs, utilizing advanced social work theories and techniques.
  • Collaborate with interdisciplinary healthcare teams to develop, implement, and monitor individualized psychosocial treatment plans that address the unique challenges faced by patients and their families.
  • Engage in case finding for patients and families experiencing psychosocial needs, participating actively in team conferences and interdisciplinary rounds as necessary.
  • Provide supportive counseling and crisis intervention services to help clients navigate the complexities of illness, adapt to medical information, and manage transitions in care.
  • Facilitate psychoeducation sessions aimed at helping patients and families understand the implications of diagnoses, treatment options, and the journey from youth to adult services.
  • Contribute to quality assurance efforts by participating in community improvement initiatives and assisting in the development of policies and procedures relevant to social work practices.
  • As needed, make mental health diagnoses to inform subsequent treatment planning.
Patient Population / Client Focus

The focus of our services encompasses a wide array of patient populations, including adults, seniors, children, and adolescents. You will address a variety of mental health issues, from anxiety and depression to complex family dynamics and grief. The diverse needs of your clientele will demand versatility and a commitment to culturally competent care, ensuring that all individuals feel understood and supported.

Qualifications
  • A Master’s degree in social work, psychology, or a related behavioral science field from an accredited institution is mandatory.
  • Active licensure as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC).
  • Demonstrated proficiency in assessment, interviewing, and counseling techniques, with the ability to synthesize complex information into comprehensive case narratives.
  • Solid understanding of social work theories, principles, and techniques, applied effectively in clinical practice.
Preferred Experience
  • Two or more years of clinical experience in a mental health setting, particularly in outpatient care.
  • Experience working with diverse populations and tailoring interventions to meet unique cultural and individual needs.
  • Proven track record of working collaboratively within interdisciplinary teams to achieve patient-centric outcomes.
Compensation and Benefits
  • Competitive salary within the range of USD 120,000 – 130,000 annually.
  • Comprehensive medical, dental, and vision insurance to support your health and well-being.
  • Life and disability insurance for peace of mind for you and your loved ones.
  • Professional liability insurance, covering you in your clinical practice.
  • Access to an Employee Assistance Program designed to support your mental health and wellness.
  • A manageable caseload that allows you to focus on patient care while minimizing paperwork, ensuring a fulfilling and productive work schedule.
Career Growth Opportunities

At Harbor of Hope, we are dedicated to the professional growth of our team members. Regular training and continuing education opportunities are offered to enhance your skills and stay updated with the latest practices in mental health. As part of a collaborative organizational culture, you will have pathways for career advancement should you wish to take on greater leadership responsibilities or specialize further in your area of interest.

Why Join Our Team

By choosing to be part of Harbor of Hope Counseling Services, you are aligning yourself with a mission-driven organization that prioritizes compassionate care and innovative treatment. Our supportive team environment fosters collaboration, respect, and a shared commitment to making a meaningful impact in the lives of our clients. Join us in our mission to heal humanity—your expertise could be the key to someone’s recovery journey.

Application Information

If you are ready to take the next step in your career and make a difference in the lives of others, we encourage you to apply. Interested candidates should submit their resume and a cover letter detailing their qualifications and clinical philosophy. Join us in our mission to provide hope and healing—APPLY NOW!