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Permanent Remote Call Monitoring Jobs in Clinton, UT

ACD Direct

Account Executive

Farmington, UT · Remote

$48K/yr

Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company that ... Our company has grown from providing routine call center services to providing high-level, full ...

ACD Direct

Account Executive

Farmington, UT · Remote

Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company that ... Our company has grown from providing routine call center services to providing high-level, full ...

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Permanent Remote Call Monitoring information

See Clinton, UT salary details

$10

$16

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How much do permanent remote call monitoring jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for permanent remote call monitoring in Clinton, UT is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.03 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Clinton, UT?

For Permanent Remote Call Monitoring jobs in Clinton, UT, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Clinton, UT look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Clinton, UT are:

What cities near Clinton, UT are hiring for Permanent Remote Call Monitoring jobs?

Cities near Clinton, UT with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Clinton, UT as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $33,969 per year, or $16.3 per hour.

Senior Finance Operations & Site Reliability Engineer

MasterControl

Salt Lake City, UT • On-site, Remote

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

About MasterControl

MasterControl Inc. is a leading cloud-based quality and compliance software provider for life sciences and other regulated industries. Our mission is to enable our customers to bring life-changing products to market faster while ensuring compliance and quality throughout the product lifecycle. We are committed to innovation, customer success, and making a positive impact on the world.

SUMMARY
The Technical Product Manager is entrusted with spearheading the development and success of the organization's technical products. This pivotal role demands a strategic visionary who can adeptly
navigate the intersection of technology, market needs, and business objectives. Collaborating closely with stakeholders and engineering teams, the Technical Product Manager defines and communicates
the technical product vision, orchestrates the product roadmap, and ensures seamless execution of engineering initiatives.

RESPONSIBILITIES
Define and communicate the technical product vision, strategy, and roadmap for core enterprise SaaS platform components, ensuring alignment with the organization's overall engineering goals and objectives.
Collaborate with stakeholders, including customers, engineering teams, and other cross-functional teams, to gather technical requirements and feedback.
Prioritize technical features and requirements based on engineering feasibility, market needs, customer feedback, and business objectives.
Develop and maintain technical product documentation, including architecture diagrams, technical specifications, and API documentation.
Work closely with engineering teams to oversee technical product development, ensuring alignment with the technical roadmap and desired outcomes.
Monitor technical product performance, analyze market trends, and identify opportunities for product enhancements and new technical product development.
Collaborate with the marketing and sales teams to develop technical product positioning, messaging, and go-to-market strategies.

Qualifications 
Bachelor's degree in Engineering, Computer Science, or a related field. A master's degree or MBA is preferred.
7+ years of experience in technical product management or a related field, building configurable enterprise solutions, preferably at a B2B SaaS or Life Sciences company
Strong understanding of engineering principles and product development methodologies and processes, including Agile and Lean. 
Experience working with cross-functional teams and collaborating with stakeholders across an organization.
Excellent communication, interpersonal, and problem-solving skills.
Proven track record of developing and launching successful technical products in a fast- paced, competitive market.


PREFERRED SKILLS
Experience working in a global or multinational organization.
Familiarity with emerging technologies and their potential impact on technical product development.
Understanding of data analytics and its application to technical product management.
Understanding of software validation processes, regulatory requirements, and compliance in the life sciences industry.

PHYSICAL DEMANDS AND WORKING CONDITIONS
 Primarily sedentary work with frequent use of computer, keyboard, and mouse.
Occasional lifting or moving of computer equipment or other objects up to 25 pounds may be required.
Standard office environment with potential for remote work.

#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl
employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

  • Here are some of the benefits MasterControl employees enjoy:
  • Competitive compensation
  • 401(k) plan with company match
  • Generous PTO packages 
  • Dental/vision plans
  • Employer-paid life insurance policy
  • Much, much more!


Applicants must be currently authorized to work in the United States on a full-time basis. MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.

Equal Opportunity Employer, including disability and protected veteran status

Apply