Permanent Remote Call Monitoring Jobs in Chester, SC

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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

**For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position. This includes, but is not limited to:

• H-1B,

• F-1 OPT

• F-1 STEM OPT

• F-1 CPT

• J-1

• TN-1

• TN-2

• E-3

• O-1

• Future sponsorship for U.S. lawful permanent residence status

LOCATION:

Please note that candidate must be located in *or* willing to self-relocate to one of the following locations:

• Charlotte, NC

• Raleigh, NC

• Richmond, VA *pay transparency below*

• Atlanta, GA

Truist 'in office' requirement is 5 days per week. No full remote or relocation assistance available at this time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide independent risk oversight (i.e. LOD2) for Truist Technology and related consult to Truist Business Units through the effective identification, mitigation, monitoring and reporting of technology risk and other related risks (e.g., operational, compliance) within Enterprise Technology.

2. Serve as a subject matter expert and steward of the Technology Risk Framework to identify, report and mitigate technology risks.

3. Execute independent assessment and oversight of the maturity of technology and adequacy of technology controls to achieve business outcomes for performance, stability, security and service availability.

4. Strengthen and sustain proactive risk culture through conducting effective risk focused management and partnership routines with technology teams and internal partners. Interface with senior leaders and key partners across the organization.

5. Review and challenge outcomes of first-line-of-defense risk program execution.

6. Monitor legal, regulatory, compliance and audit matters for assigned Enterprise Technology oversight area(s) and ensures timely action.

7. Lead complex projects that have broad technology and enterprise level impact with implications and/or resource requirements beyond risk management. Provide informal leadership to others and serves as a resource on complex solutions.

8. Comfortable in interdisciplinary, matrix environments. Use acumen and skills to effectively bridge business and IT functions seamlessly. Pivot quickly between advisory consultant and implementation consultant roles.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's Degree or an equivalent combination of education and experience.

2. 10+ years of banking, technology, operations or risk management experience.

3. Strong business acumen / knowledge, management experience, problem solving, critical thinking, influencing and decision-making skills.

4. Experience operating independently and navigating ambiguity to deliver value.

5. Excellent interpersonal and communication skills demonstrating the ability to establish credibility with all levels of management effectively.

6. Demonstrated ability to organize and manage complex initiatives and deliver high-quality, executive level work products.

7. Comfort with data and applying analysis to derive value-add insights.

8. Adept with Microsoft Office products.

Preferred Qualifications:

• Strong expertise in cloud platforms, platform native services, and third-party services, including implementation maturity, gap analysis, risk identification and remediation, control design, and ongoing monitoring.

• Hands-on cloud architecture or engineering experience enabling effective oversight of cloud environments, CI/CD pipelines, standardized deployment patterns, and automated controls.

• Ability to evaluate control effectiveness and capability maturity across key cloud operational risk domains.

• Demonstrated ability to interpret and apply relevant Cloud Security Alliance (CSA), FFIEC, and NIST guidance when reviewing cloud policies, standards, controls, and risk decisions, including evaluating requirement alignment, traceability, and supporting evidence.

• Experience in assessing whether cloud controls are implemented consistently across AWS, Azure, SaaS, containers, CI/CD pipelines, and infrastructure-as-code environments, including validation of control mapping, coverage, exceptions, and supporting evidence.

• Experience supporting enterprise cloud transformation initiatives (e.g., migration from onprem to cloud), ensuring risks are identified, managed, and aligned with the firm's risk appetite and regulatory expectations.

• Solid understanding of Secure SDLC and change management practices in a financial services context, including how controls are embedded across development, testing, deployment, and release cycles.

• Experience operating in a second line of defense role within a regulated financial services environment, providing independent risk oversight, effective challenge, and credible advisory support to technology and engineering teams.

• Strong communication and influencing skills, with the ability to translate complex technical risks into clear, actionable insights for senior management, risk committees, auditors, and regulators.

• Relevant certifications preferred, such as:

  • AWS Certified Solutions Architect, AWS Certified CloudOps Engineer, Cloud+,

  • CRISC, CGEIT, CISA, CGRC, or similar technology risk credentials

To comply with the Virginia, pay transparency statute and for work locations in Virginia only the annual base salary for this position is: $180,000 - $200,000

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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