ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Brainerd, MN

Essentia Health

Administrative Fellow

Brainerd, MN · On-site +1

$64K/yr

While the organization may offer the fellow permanent employment, it is not required to, nor is the ... FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift ...

Essentia Health

Patient Experience Partner

Brainerd, MN · On-site +1

$57K - $86K/yr

Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to ... Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $57,345.60 ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Brainerd, MN

Permanent Remote Call Monitoring information

See Brainerd, MN salary details

$10

$16

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for permanent remote call monitoring in Brainerd, MN is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.56 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Brainerd, MN?

For Permanent Remote Call Monitoring jobs in Brainerd, MN, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Brainerd, MN look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Brainerd, MN are:

What cities near Brainerd, MN are hiring for Permanent Remote Call Monitoring jobs?

Cities near Brainerd, MN with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Administrative Fellow

Essentia Health

Brainerd, MN • On-site, Remote

$64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

414th of 888 rated healthcare providers

Job description

Building Location:32nd Avenue BuildingDepartment:3028000 ADMINISTRATION - SUJob Description:An Administrative Fellowship is a preceptor-directed program designed to nurture independence and experiential learning by an individual who has obtained a Masters of Healthcare Administration degree or a Masters of Business Administration degree. As such, it represents a way to assist Fellows in their transition to the Healthcare Profession from academically acquired knowledge to the actual management of healthcare organizations. The fellowship is structured, lasting one year, and involves the opportunity to work side-by-side with Senior Leaders to experience leadership opportunities, including: Strategic Planning, Operations, Business Development, Employee Engagement Strategies, Process Improvement, and New Ventures. While the organization may offer the fellow permanent employment, it is not required to, nor is the fellow obliged to accept such an offer.Education Qualifications:

Required Qualifications:

  • Masters of Healthcare Administration or Masters of Business Administration

Applications:

  • Applications open on August 14th, 2026
  • Applications close on September 30th, 2026
  • Fellowship begins in July of 2027 and concludes in July of 2028

Leadership Experiences Include:

  • Administration Services
  • Finance
  • Human Resources
  • Process Excellence
  • Hospital Based Services
  • Clinical Operations
  • Information Systems
  • Other areas of Interest

Fellowship Locations Available:

  • Fargo, ND
  • Brainerd, MN
  • Duluth, MN
Licensure/CertificationQualifications:

No certification/licensure required.

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)Shift Start Time:Shift End Time:Weekends:Holidays:NoCall Obligation:NoUnion:Union Posting Deadline:

Compensation Range:

$64,001.60 - $64,001.60Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

What Essentia Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Essentia Health logo

About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

View All Essentia Health Jobs

Apply