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Permanent Remote Call Monitoring Jobs in Berkeley, CA

Terabase Energy

SCADA Engineer

Berkeley, CA · Remote

$90K - $115K/yr

Contribute to the design and development of monitoring and control systems for utility scale ... Program, install, troubleshoot, test, and commission Remote Terminal Units (RTU's), Programmable ...

Terabase Energy

SCADA Engineer

Berkeley, CA · On-site +1

$90K - $115K/yr

Contribute to the design and development of monitoring and control systems for utility scale ... Program, install, troubleshoot, test, and commission Remote Terminal Units (RTU's), Programmable ...

Terabase Energy

SCADA Engineer

Berkeley, CA · On-site +1

$90K - $115K/yr

Contribute to the design and development of monitoring and control systems for utility scale ... Program, install, troubleshoot, test, and commission Remote Terminal Units (RTU's), Programmable ...

AO - South - CA

Be Seen First

Sales Representative Entry Level - Work From Home

San Francisco, CA · Remote

$50K - $60K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Provide full training * Residual Income

New

AO - South - CA

Be Seen First

Sales Representative Entry Level - Work From Home

San Francisco, CA · Remote

$50K - $60K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Provide full training * Residual Income

New

NextDeavor Inc.

Marketing Manager 4

San Francisco, CA · On-site +1

$57.46 - $71.83/hr

Hybrid/Remote (prefer San Francisco area candidates; open to remote working PST hours). Here's How ... Monitor and report on campaign performance and apply insights to optimize future programs * Mentor ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage ... Documents, updates, and completes all calls in the appropriate call support system. * Sends repair ...

RhythmScience

Product Manager - Agentic

San Francisco, CA · Remote

$155K - $185K/yr

Research shows that continuous remote monitoring can reduce hospital visits and improve patient ... Define success up front (call containment, escalation precision/recall, latency, task success ...

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Permanent Remote Call Monitoring information

See Berkeley, CA salary details

$12

$21

$30

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for permanent remote call monitoring in Berkeley, CA is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Berkeley, CA?

For Permanent Remote Call Monitoring jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Berkeley, CA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Berkeley, CA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Healthcare Software Engineer - Fully Remote | Upto $87/hr

Mercor

San Francisco, CA • Remote

$87/hr

Full-time

Re-posted 13 days ago

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Software Engineer, Clinical Data (TypeScript, FHIR/HL7)
Type: Contract
Compensation: $75–$87/hour
Location: Remote

Role Responsibilities

  • Build robust TypeScript/Node.js services for EHR integrations.
  • Architect integration services using HL7 v2, FHIR, and EHR APIs.
  • Deploy microservices on AWS with containerization; implement data validation, monitoring, and HIPAA-compliant security.
  • Contribute to code reviews and system-design discussions.
  • Use AI-assisted coding tools to accelerate development and collaborate with product managers on clinical workflow solutions.

Qualifications

Must-Have

  • 3+ years building production systems with Node.js and TypeScript.
  • Experience at a healthcare startup or health-data integration platform, with knowledge of FHIR, HL7, patient identity management, or clinical data modeling.
  • Strong computer science fundamentals: algorithms, data structures, OOP, concurrency, and distributed systems.
  • RESTful or event-driven API design and implementation experience.
  • Microservices or cloud-native application scaling experience (AWS, Kubernetes).
  • Must be a U.S. citizen or permanent resident located in the United States; this role is on-site in Seattle, WA or Madison, WI.

Preferred

  • Experience implementing OAuth2.0 / SMART on FHIR authentication flows.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.