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Permanent Remote Call Monitoring Jobs in Azusa, CA

Mondo

IT Manager

Los Angeles, CA · Remote

$130K/yr

Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent ... Monitor user access and system usage to ensure compliance with firm procedures and data governance ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate ...

Birch Gold Group

Operator

Burbank, CA · Remote

... monitoring administrative projects. Key Responsibilities * Answer multi-line telephone system ... Notate call details, including reason for call, issues raised, and any updated contact information ...

Altig Agency - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

Long Beach, CA · Remote

$50K - $60K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Provide full training * Residual Income

Altig Agency - AIL

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Sales Representative Entry Level - Work From Home

Long Beach, CA · Remote

$50K - $60K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Provide full training * Residual Income

Synectics Inc

Employment Law (PAGA) Attorney

Anaheim, CA · On-site +1

$230K - $300K/yr

Employment Law (PAGA) Attorney (Remote/Hybrid) Celebrating 30 years in business, the Firm is a ... Monitor legal developments and provide strategic guidance on evolving PAGA regulations and case law.

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Permanent Remote Call Monitoring information

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$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for permanent remote call monitoring in Azusa, CA is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.33 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Azusa, CA?

For Permanent Remote Call Monitoring jobs in Azusa, CA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Azusa, CA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Azusa, CA are:

What cities near Azusa, CA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Azusa, CA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Bilingual Medical Scheduler (Customer Service)

Marquee Staffing - Healthcare

North Hollywood, CA • Remote

$23/hr

Full-time

Medical, Dental, Vision

Posted 10 days ago

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Job description

Remote Customer Service Representative – Healthcare
Full service healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on outbound calls within a remote call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed. 
Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Mon-Fri 9:00AM-5:00PM,
Job Overview

  • Handles high volume outbound calls to patients to provide updates on upcoming clinic appointments.
  • Screen, transfer, resolve and dispose of calls expeditiously.
  • Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
  • Review, process, schedule and authorize orders
  • Ensure timely documentation of all updates and communication is documented within internal system
  • Provide eligibility status and benefit information for participants
  • Address participant and provider inquiries
  • Escalate concerns as needed

Job Requirements

  • High School Diploma or GED Required
  • 1 year experience in a Service/Support call center environment
  • Must be able to speak, read, and write fluently in English and Spanish
  • Customer Service in a healthcare setting is a plus
  • Must be computer savvy – training will be provided for CRM system
  • Must have dedicated work space at home with high-speed internet connection.
  • Upon hire, candidates must be open to completing a background screening, pre-employment health assessment, and TB Test prior to start date.

Company Description

Marquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities.

Marquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path.
Apply with us!