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Permanent Remote Call Monitoring Jobs in West Virginia

AmeriSave Mortgage Corp.

$100K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Stand up and own the monitoring platform, utilizing Query Store across databases, wait-statistics ... Own the post-incident root-cause review process to drive issues to permanent resolution. * Author ...

1840 & Company

$16.75 - $22.25/hr

Monitor the Prior Authorization queue and manage an organized list of outstanding and in-progress ... Status Follow-Up: * Proactively and consistently call insurance companies to check on the status of ...

1840 & Company

$16.75 - $22.25/hr

Monitor the Prior Authorization queue and manage an organized list of outstanding and in-progress ... Status Follow-Up: * Proactively and consistently call insurance companies to check on the status of ...

TEKsystems

Sorian Financials Analyst

Huntington, WV · Remote

$56K - $88K/yr

Job Type & Location This is a Permanent position based out of Huntington, WV. Pay and Benefits The ... Workplace Type This is a fully remote position. Application Deadline This position is anticipated ...

AmeriSave Mortgage Corp.

$130K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This fully remote role will focus on data-driven optimization of our call center operations to ... Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and ...

Ferrellgas

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview At Ferrellgas our corporate roles are fully remote, enabling talented professionals to ... Monitors safety performance metrics, analyzes trends, and develops recommendations to improve ...

AmeriSave Mortgage Corp.

$175K - $400K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor daily sales activity, including call performance and client interactions, to ensure ... High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via ...

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Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in West Virginia?

For Permanent Remote Call Monitoring jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in West Virginia look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in West Virginia are:

What cities in West Virginia are hiring for Permanent Remote Call Monitoring jobs?

Cities in West Virginia with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Remote Contracted Therapist

NATIONAL YOUTH ADVOCATE PROGRAM

Vienna, WV • On-site, Remote

$60/hr

Contractor

Posted 21 days ago

National Youth Advocate Program rating

5.8

Company rating: 5.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Position Title: Contract Remote Therapist
Location: Parkersburg, WV
Compensation: 60/hour.
Contract Responsibilities Summary
Under the general supervision of the Clinical Supervisor or designee, this position works to make a meaningful difference in the lives of the children and families served. This position works closely with youth, family, foster parents, and community partners, providing counseling or therapy, advocacy, and support toward the ultimate goal of living safely and successfully in the community.
Responsibilities
  • Actively supports, represents, and extends the mission, vision, and values of the organization.
  • Provides appropriate individual, group, and family mental health services, case management, transportation, and other professional services, meeting or exceeding established outcomes thresholds on behalf of persons served.
  • Travels daily, to provide community based services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.
  • Completes all required documentation in a timely manner.
  • Completes all required training in a timely manner.
  • Consistently achieves established productivity thresholds.
  • Coordinate and monitor services for the youth and family in the community, including but not limited to, mental health, medical, educational, psychological, vocational, and social services.
  • Regularly reviews and modifies youth based plans to assure consistent progress and success on written plan goals.
  • Establishes and maintains strong relationship with assigned foster parents and families of origin.
  • Assists in family reunification and/or stabilization efforts with the youth's primary family or other permanent living arrangement consistent with the youth's case plan.
  • Provides safety assessment, crisis response, and behavioral stabilization services as required to assure safety and stability for youth served.
  • Participates in the Continuous Quality Improvement activities on a monthly/quarterly basis.
  • Actively participates in the weekly supervision process.

Minimum Qualifications
  • This position is a remote contractor role and is paid based on billed services. Candidates must be independently licensed (LICSW, LMFT, or LPC) and will be responsible for completing Diagnostic Assessments, providing Individual Therapy, and developing Service Plans. Contractors are expected to maintain a minimum caseload of 10 cases when referrals are available, with the ability to set an appropriate case cap.
  • Master's Degree in Social Work or comparable Human Services field from an accredited institution.
  • 2 years of work experience working in direct service with youth and families strongly preferred.
  • Must have a valid driver's license, reliable transportation, automotive insurance, and a good driving record.
  • A willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served.
  • Capacity to be flexible and responsive to youth served, foster caregivers, system partners, and internal customers.
  • Capacity to remain objective and professional in all areas of job function. Demonstrates tolerance and respect for the ideas and actions of others.
  • Capacity to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
  • Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.

If this describes YOU, please apply today!
www.nyap.org/employment
The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.
We are an Equal Opportunity Employer, including disability/veterans
Who We Are:
National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.
We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

What National Youth Advocate Program employees say

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