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Permanent Remote Call Monitoring Jobs in North Dakota

Patient Scheduler II

Bismarck, ND · On-site +1

$18.71 - $28.07/hr

Proficiently and accurately enters data into the permanent electronic health record while talking ... call center Licensure/Certification Qualifications: FTE: 1 Possible Remote/Hybrid Option: Remote ...

Patient Scheduler II

Bismarck, ND · On-site +1

$18.71 - $28.07/hr

Proficiently and accurately enters data into the permanent electronic health record while talking ... call center Licensure/CertificationQualifications: FTE: 1 Possible Remote/Hybrid Option: Remote ...

Administrative Fellow

Fargo, ND · On-site +1

$64K/yr

While the organization may offer the fellow permanent employment, it is not required to, nor is the ... FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift ...

Ensure proposals meet all technical and administrative requirements Work Order & Service Call ... Monitor completion rates and service delivery timelines Contract & Compliance Management: * Review ...

Ensure proposals meet all technical and administrative requirements Work Order & Service Call ... Monitor completion rates and service delivery timelines Contract & Compliance Management: * Review ...

Patient Experience Partner

Fargo, ND · On-site +1

$57K - $86K/yr

Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to ... Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $57,345.60 ...

Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in North Dakota?

For Permanent Remote Call Monitoring jobs in North Dakota, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in North Dakota look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in North Dakota are:

What cities in North Dakota are hiring for Permanent Remote Call Monitoring jobs?

Cities in North Dakota with the most Permanent Remote Call Monitoring job openings:

Infographic showing various Permanent Remote Call Monitoring job openings in North Dakota as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Emergency Call Handling Project Manager (US Remote)

Motorola

Michigan, ND • Remote

$110K - $120K/yr

Full-time

Medical, Dental, Retirement

Posted 17 days ago


Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

18th of 161 rated electronics manufacturers


Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewAt Motorola Solutions, everything starts with safety. Our Emergency Call Handling team builds and connects critical command center technologies to help protect people, property, and places. By leading Next Generation 911 (NG911) deployments, you will enable the essential collaboration between public safety agencies, defense, and enterprises that is vital to "Solving for safer".
Job Description

We believe that everything starts with our people, empowering every Motorolan to do their best work to help protect what matters most. As an Emergency Call Handling Project Manager, you will manage the full lifecycle of complex software and system integrations for critical public safety infrastructure. You will bring together customer-facing delivery, financial oversight, and mission-critical reliability to ensure call centers and emergency responders can operate seamlessly when it matters most. Qualified candidates may qualify with a Bachelor's degree or equivalent practical experience.

Key Responsibilities:

Project Integration & Planning

  • Manage the complete project lifecycle from initiation to formal handover, applying established project management methodologies

  • Establish Master Project Plans and schedules using modern project management software to track milestones and baseline progress

  • Coordinate internal cross-functional teams to align operational workflows and business objectives

Financial & Scope Governance

  • Oversee project budgets including capital and labor expenditures while monitoring revenue and margin health

  • Lead formal financial reviews with leadership to keep deployment costs within approved parameters

  • Oversee change control processes and manage smooth transitions from legacy infrastructure to NG911 systems

Risk & Stakeholder Engagement

  • Maintain Risk Registers and actionable mitigation plans to proactively resolve potential deployment obstacles

  • Serve as the central point of contact for external customers, subcontractors, and enterprise partners

  • Facilitate project kick-offs, executive steering committee meetings, and regular status reviews across all stakeholders

Job Requirements:

Technical Expertise

  • Project Management Tools expertise using MS Project, Smartsheets, cloud-based collaboration software (Google Workspace), or similar applications

  • Methodologies proficiency applying PMBOK standards, with PMP or CAPM certifications

  • Public Safety Communications expertise across NG911 solutions, emergency call handling software, or dispatch infrastructure

  • Language Proficiency requiring excellent command of written and spoken English

Professional Experience

  • Customer Success focus to prioritize long-term customer goals during deployment

  • Financial Management acumen to analyze project costs, accelerate revenue recognition, and contain operational expense

  • Risk Assessment experience implementing risk mitigation strategies across complex rollouts

  • Stakeholder Collaboration experience communicating effectively across cross-functional teams and senior leaders

Preferred Qualifications

  • Domain knowledge of Police, Fire, or EMS operational workflows

Target Base Salary Range:$110,000 - $120,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

LI-Remote


Basic Requirements
  • High School Diploma or equivalent

  • 5+ years of Project Management experience

  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.


What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928