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Permanent Remote Call Monitoring Jobs in New Jersey

Artificial Solutions

DevOps Engineer

Cherry Hill, NJ · On-site +1

$52.25 - $71.75/hr

Proactively monitor and maintain environments ensuring optimal uptime, * Troubleshoot any incidents ... Permanent position in a leading company within the conversational AI sector, * Great salary ...

AppleOne

Remote CSR (New Jersey) URGENT!

Jersey City, NJ · Remote

$39K/yr

In addition, a second monitor is required. * Home Internet: No cellular based Internet Service ... Previous customer service or call center experience preferred. * Bilingual Spanish/English is a ...

New

Public Label

Account Supervisor

Newark, NJ · Remote

Remote position, looking for candidates preferably based out of NY, NJ or CT. Visa sponsorship is ... Applicants must be legally authorized to work in the United States on a permanent basis without ...

GFT.

Senior Site/Civil Engineer

Marlton, NJ · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

exogroup

Advertiser Account Manager

Barnegat, NJ · On-site +1

Monitoring and optimization of advertising campaigns. * Clients follow up and growth account ... Additionally, we offer the opportunity for permanent training, personal development, ambitious ...

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Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are the most commonly searched types of Remote Call Monitoring jobs in New Jersey?

The most popular types of Remote Call Monitoring jobs in New Jersey are:

What are popular job titles related to Permanent Remote Call Monitoring jobs in New Jersey?

For Permanent Remote Call Monitoring jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in New Jersey look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in New Jersey are:

What cities in New Jersey are hiring for Permanent Remote Call Monitoring jobs?

Cities in New Jersey with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Account Development Specialist - Remote - Cherry Hill, NJ

Fox Rehabilitation

Cherry Hill, NJ • Remote

Full-time

Posted 5 days ago

Job description

The Account Development Specialist is responsible for supporting new and existing customers through referral management, cold calling/prospecting, and working with interdepartmental teams to identify additional sales opportunities across the organization. This individual will work closely with Account Managers, Regional Field Leaders including the Virtual Care Team to ensure all opportunities and key metrics are achieved within their respective coverage areas. In order to be successful in this role, this Account Development Specialist will need to have a deep understanding of the sales process and dynamics, along with strong interpersonal communication skills.

Responsibilities:

Account Management & Growth
* Partner with Account Managers, Regional Field Leadership, including the Virtual Team to drive prospecting, cold outreach, and engagement of non-referral sources using HMS data
* Identify and develop virtual care growth opportunities by promoting hybrid care models and virtual service capabilities
* Leverage digital platforms to connect with and educate referral partners
* Collaborate with leadership to establish and monitor KPIs and reports on shared initiatives
* Support development of sales materials and training for the field and virtual care team


Patient Access & Reconnect Program
* Support the Reconnect Program in alignment with practice guidelines and procedures
* Reinforce patient access pathways that improve continuity of care and proper use of clinician resources and touchpoints including Skilled Care, Wellness & Virtual Care as well as other practice initiatives.

Sales & Referral Operations
* Improve Admission to Evaluation conversion by assisting with care coordination using all available resources within the practice. Virtual Front Desk: Including but not limited to patient/family education, scheduling & clinical needs screening.
* rack and manage referral life-cycle from receipt to clinician assignment, including communication of patient refusals to referral sources.
* Collaborate with Referral Source Management to ensure data accuracy (e.g., region, service type, place of service)
* Contribute to optimizing virtual care workflows, enhancing both patient experience and referral partner satisfaction

Requirements:

Bachelor's Degree Preferred

Experience with on-line tools such as LinkedIn Sales Navigator, Salesforce, a plus.

1-3 years' experience in business-to-business sales preferred.
Prior virtual care industry experience preferred.
Prior healthcare industry experience preferred.
Commitment to excellent customer service.
Strong phone and cold calling skills.
Previous experience in an outbound call center or a related sales position preferred.
Strong business acumen.
Demonstrated focus on detail, and exceptional organizational skills.
Successful previous experience in sales or customer-facing role, consistently meeting or exceeding targets.
Must be motivated with outstanding enthusiasm, energy, and interpersonal skills.

Contact FOX Now!

Noel Styer

Talent Acquisition Specialist

Noel.styer@foxrehab.org

609-690-1589

You can also text FOX to 609-853-5114 to learn more!

#LI-NS1

FOX Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-NS1

#REMOTE

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About Fox Rehabilitation

Sourced by ZipRecruiter

We're FOX Rehabilitation, a multi-state, professional private practice of independent clinicians who visit patients and provide evidence-based geriatric care. We're committed to supporting a diverse, inclusive, and equitable culture where everyone is welcomed and given access to our many professional growth opportunities. If you want an autonomous career and to help older adults become stronger and live better longer on your own schedule, then you'd make a great addition to our team.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Cherry Hill, NJ, US

Year founded

1998

Social media

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