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GlobalNOC network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for client organizations across the nation and their connections around the globe. Specializing in 24x7x365 management of complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.
Established in 1998 at Indiana University (IU), the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of IU, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.
Why work here?

• Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
• Grow your skills and career. With the 20 plus networks we operate and manage, and the size and variation of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
• Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have two locations- Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances.
• Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, varied workforce, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.

Job Summary
This entry-level position is situated in GlobalNOCs federal/research network engineering team. You will be working with other technical staff, management, and customers to understand and address a variety of operational problems in wide area networks (WANs), data centers, firewalls, and remote access VPNs which are connected through national-scope IP/MPLS networks. The equipment you will be managing includes vendors such as Juniper Networks, Cisco Systems, and Ciena.
Department-Specific Responsibilities

• Implements customer migrations and new deployments, while following change procedures to mitigate customer impact and downtime.
• Helps handle network emergencies, troubleshoot connectivity issues, answer trouble tickets, and participate in rotating on-call.
• Helps create accurate documentation and entries in our DB for network management.
• Role requires breadth and developing depth in all network layers, security, network hardware, and customer experience in order to deliver the optimal solution for our customers.
• Communicates well across multiple teams including Engineering, Service Desk, Systems/Software, and Project Management, as well as our customers¿ organizations at several levels, over technologies such as Slack and Zoom/Meet/Teams.

General responsibilities

• Provides design, evaluation, development, and deployment of network system software and hardware technology.
• Identifies and resolves problems, issues, and assignments in providing daily network operational support.
• Implements improvements to ensure network performance and reliability.
• Performs basic network analysis to support the growth and expansion of IU-managed networks.
• Assists project teams and addresses technical network issues.

Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required

• Bachelor's degree (preferably in Computer Science or related field)

WORK EXPERIENCE
Preferred

• Some experience in network engineering or related experience

SKILLS
Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.

Preferred

• Experience with network device and policy configuration on Cisco and Juniper.
• Working with Ansible and Git.
• Scripting in Perl or Python.
• Experience using a trouble ticketing system.
• Experience installing networking equipment.
• Experience working with both AC and DC power.
• Experience running fiber/copper connections.

Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Travel will sometimes be required to customer sites across the US to install, test, and turn up their WAN connections.
Additional Information
Note: Federal background checks and/or nondisclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements.
Work Location
This position is eligible for a hybrid work arrangement from the Bloomington, Indiana campus, subject to change based on university policy and business needs.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family: Network Admin, Analysis, & Eng
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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