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Performance Windows Jobs in Raleigh, NC (NOW HIRING)

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How much do performance windows jobs pay per hour?

As of May 28, 2026, the average hourly pay for performance windows in Raleigh, NC is $46.22, according to ZipRecruiter salary data. Most workers in this role earn between $36.44 and $54.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Windows Performance Engineer, and why are they important?

To thrive as a Windows Performance Engineer, you need strong knowledge of Windows operating systems, system architecture, and troubleshooting methodologies, often supported by a degree in computer science or a related field. Experience with performance monitoring tools like Windows Performance Monitor, Sysinternals Suite, and scripting languages such as PowerShell is typically required. Analytical thinking, attention to detail, and effective communication help in diagnosing issues and collaborating with cross-functional teams. These skills are essential to optimize system performance, ensure stability, and efficiently resolve complex technical problems.

What are some typical challenges faced by a Performance Windows Engineer and how can they be addressed?

Performance Windows Engineers often encounter challenges such as identifying system bottlenecks, optimizing legacy applications, and balancing security with performance. Troubleshooting slowdowns requires a deep understanding of both Windows internals and application behavior, as well as proficiency with diagnostic tools like Performance Monitor and Windows Event Viewer. Collaboration with developers, system administrators, and network teams is essential to implement effective solutions. Staying current with Windows updates and best practices helps address new performance issues as they arise.

What are Performance Windows?

Performance Windows typically refer to periods or frameworks during which an individual's or system's performance is measured and evaluated. In the context of jobs, it can mean the timeframe set by an employer to review an employee's productivity, efficiency, or achievement of goals. In IT and software, especially relating to Microsoft Windows, it can also refer to tools or features used to monitor and analyze system performance. Understanding your organization's definition of 'Performance Windows' is important, as it can impact performance reviews, bonuses, or system optimizations.

What is the difference between Performance Windows vs Window Installers?

AspectPerformance WindowsWindow Installers
CredentialsManufacturing certifications, product knowledgeInstallation licenses, hands-on skills
Work EnvironmentManufacturing plants, warehousesOn-site at residential or commercial locations
Industry UsageManufacturers, suppliersContractors, installation companies
Primary FocusDesign, manufacturing, quality controlInstallation, fitting, and finishing

Performance Windows professionals focus on manufacturing, designing, and ensuring product quality, while Window Installers specialize in on-site installation and fitting. Both roles are essential in the window industry but differ in skills, environment, and responsibilities.

What are popular job titles related to Performance Windows jobs in Raleigh, NC? For Performance Windows jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Performance Windows jobs in Raleigh, NC look for? The top searched job categories for Performance Windows jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Performance Windows jobs? Cities near Raleigh, NC with the most Performance Windows job openings:
Performance Windows jobs near you
Infographic showing various Performance Windows job openings in Raleigh, NC as of May 2026, with employment types broken down into 43% Full Time, 41% Part Time, and 16% Temporary. Highlights an 100% In-person job distribution, with an average salary of $96,128 per year, or $46.2 per hour.

Customer Support Technician II - Windows

Computer World Services

Morrisville, NC • On-site

Full-time

Posted 19 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician II - Windows who is responsible for providing intermediate-level technical support and system administration assistance for Windows-based environments. This role supports the configuration, operation, and maintenance of client/server systems while ensuring optimal system performance and availability.
The position assists with daily system administration activities, supports end users in accessing business systems, and contributes to system optimization, capacity planning, and operational efficiency. This role serves as a bridge between Tier 1 support and senior system administrators.
Key Tasks & Responsibilities
System Administration & Operations
  • Assist with the daily operation and maintenance of Windows-based systems, including desktops, servers, and client/server environments.
  • Support system configuration, installation, and upgrades of operating systems and related software.
  • Monitor system performance and assist with optimization of system operations and resource utilization.
  • Perform routine system maintenance tasks, including patching, updates, and system health checks.
  • Assist in system capacity analysis and planning to support current and future requirements.
  • Assist users in accessing and utilizing business systems and applications.
  • Support account provisioning, permissions, and access control in accordance with organizational policies.
  • Provide guidance and training to users on system functionality and best practices.
  • Ensure timely resolution of service requests in accordance with SLAs.

Technical Support & Troubleshooting
  • Provide support for Windows systems, resolving escalated hardware, software, and operating system issues.
  • Troubleshoot system access, performance, and connectivity issues.
  • Support enterprise applications and business systems within the Windows environment.
  • Escalate complex system-level issues to senior administrators or engineering teams as needed.

System Monitoring & Maintenance
  • Monitor system alerts, logs, and performance metrics to identify and resolve issues proactively.
  • Assist in maintaining system security, including applying patches and updates.
  • Support backup and recovery processes as required.
  • Ensure systems remain compliant with organizational standards and policies.

Documentation & Reporting
  • Document system configurations, procedures, and troubleshooting steps.
  • Maintain accurate records of system changes and maintenance activities.
  • Assist in preparing reports related to system performance, utilization, and capacity.
  • Follow established change management and configuration management processes.

Collaboration & Support
  • Work closely with Help Desk, network teams, and senior system administrators.

  • Support system deployments, upgrades, and infrastructure projects.
  • Participate in team meetings, training, and continuous improvement initiatives.

Required Skills & Competencies
  • Knowledge of Windows operating systems (desktop and/or server)
  • Familiarity with system administration concepts and tools
  • Experience troubleshooting hardware, software, and system issues
  • Basic understanding of networking concepts and system security
  • Ability to monitor system performance and support optimization efforts
  • Strong customer service and communication skills

Preferred Qualifications
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications
  • Experience with Active Directory and enterprise environments
  • ITIL Foundation certification
  • Experience in federal or government IT environments

Work Environment
  • Office and/or customer-site environment
  • May require on-call support or after-hours maintenance activities
  • May involve physical handling of IT equipment

Required Skills & Competencies
  • Knowledge of Windows operating systems (desktop and/or server)
  • Familiarity with system administration concepts and tools
  • Experience troubleshooting hardware, software, and system issues
  • Basic understanding of networking concepts and system security
  • Ability to monitor system performance and support optimization efforts
  • Strong customer service and communication skills

Preferred Qualifications
  • Experience with Active Directory and enterprise environments
  • Experience in federal or government IT environments

Work Environment
  • Office and/or customer-site environment
  • May require on-call support or after-hours maintenance activities
  • May involve physical handling of IT equipment

Education & Experience
Education
  • Bachelor's degree in Information Technology, Computer Science, or related field
    (or equivalent experience)

Experience
  • 5+ years of experience in IT support or system administration
  • Experience supporting Windows operating systems and client/server environments
  • Experience with Tier 2-3 support and system operations preferred

Certifications
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications
  • ITIL certification preferred.

Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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