Performance Data Analyst Jobs in Austin, TX (NOW HIRING)

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Functional Title: SMO Tools & Technology Data Analyst Job Title: Data Analyst IV Agency: Health & Human Services Comm Department: CUSTOMER CARE Posting Number: 18576 Closing Date: 07/31/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,600.00- $6,008.00 Pay Frequency: MonthlySalary Group: TEXAS-B-24 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 0231,0239,0271,0291,2652,2659,6046,6049,8051,8825,8846,8850,14N,14NX,15AX,16KX,181X,182X,183X,1D7X1
1N0X1,1N1X1,1N4X1,1N7X1,255A,25B,26B,350F,350G,351L,351M,352N,35F,35G,35L,35M,514A,514B,5I0,5I1A
65FX,65WX,681X,682X,683X,781X,782X,783X,86P0,8K000,CT,CTR,CTT,CYB10,CYB11,CYB12,CYB13,CYB14,IS,ISM
ISS,IT,ITS,SEI15,SEI23
Brief Job Description:
Under the direction of the SMO Tools & Technology Manager, performs data analysis, dashboard development, and reporting support for the Enterprise Helix Platform. Uses Helix Dashboards and related reporting tools to analyze performance data, identify trends and data quality issues, develop reporting standards, and support data-informed decision-making across SMO and HHS IT initiatives. Serves as a subject matter expert for dashboard design, data integrity, data extraction, and reporting practices. Coordinates with stakeholders to define reporting needs, improve dashboard usability, and deliver clear, accurate, and actionable performance reporting.
Essential Job Functions (EJFs):
Analyzes and visualizes data using Helix Dashboards and related reporting tools to support Service Management Office Enterprise Helix Platform data support. Compiles, queries, and validates monthly and quarterly performance measure data. Monitors dashboard metrics and trends to identify systemic issues, risks, and performance gaps. Develops, implements, and evaluates data quality measures to improve data integrity and reporting accuracy. Interprets data patterns and trends to support performance management across Enterprise Helix Platform and HHS IT initiatives. Serves as a subject matter expert in data integrity, dashboard design, data extraction, and reporting practices. Identifies and resolves gaps, anomalies, inconsistencies, and redundancies within performance data. Refines dashboards and reporting outputs to ensure clarity, usability, and actionable insights. (40%)
Develops and maintains dashboards, reports, and written project updates. Establishes and supports standards, governance, and best practices for Helix Dashboard usage, including reporting guidelines and data management procedures. Defines and implements data and reporting standards to ensure consistency and reliability. Analyzes trends and resolves operational issues related to performance data and reporting. Coordinates with internal and external stakeholders to collect, organize, analyze, and deliver data in response to reporting requests. Prepares clear and concise technical reports and dashboard summaries to support decision-making. Recommends improvements to data collection processes and dashboard methodologies. (30%)
Participates in the development and implementation of projects related to research, evaluation, and dashboard-based analysis for quality assurance and performance management initiatives supporting the Enterprise Helix Platform. Participates in and contributes to workgroups, stakeholder meetings, and reporting discussions. Facilitates meetings and collaborates with stakeholders to define reporting needs and performance measures. Attends meetings, webinars, and training events to maintain knowledge of performance measurement practices and Helix Dashboard capabilities. (20%)
Consults with internal and external stakeholders to define reporting requirements, improve dashboard design, and enhance visibility into performance metrics and operational outcomes. (10%)
Knowledge, Skills and Abilities (KSAs):
Knowledge of data analysis, reporting, dashboard development, performance measurement practices, IT service management concepts, data quality principles, and reporting governance standards. Knowledge of SQL query logic, relational data structures, dashboard platforms, and various reporting tools used to extract, analyze, visualize, and present operational data.
Skill in writing, reviewing, and troubleshooting SQL queries. Skill in analyzing, querying, validating, and visualizing data using Helix Dashboards, SQL-based reporting, and other reporting tools. Skill in developing dashboards, preparing reports, identifying trends, resolving data inconsistencies, and presenting information clearly to technical and non-technical audiences.
Ability to interpret complex data, identify risks and performance gaps, manage competing reporting priorities, communicate effectively with stakeholders, and provide recommendations that support operational improvements and data-informed decision-making.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Graduation from an accredited four-year college or university with major coursework in data analytics, business analytics, information technology, computer science, management information systems, public administration, business administration, or a related field is preferred. Relevant experience in data analysis, dashboard development, SQL querying, reporting, business intelligence tools, IT service management, or enterprise technology platforms may be substituted for education on a year-for-year basis.
Experience with BMC Helix, Helix Dashboards, ITSM reporting, SQL-based reporting tools, or public sector technology environments is preferred.
Additional Information:
Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Selected candidate must be willing to commute to the office on the required days.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.