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Per Diem Remote Helpdesk Support Jobs in Rhode Island

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

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Per Diem Remote Helpdesk Support information

What does a per diem remote helpdesk support do?

A Per Diem Remote Helpdesk Support professional provides technical assistance and troubleshooting services to users on an as-needed basis, often working remotely. Their responsibilities include responding to support tickets, diagnosing software or hardware issues, and guiding users through solutions over the phone, chat, or email. Because the role is per diem, hours are flexible and typically based on demand, making it suitable for those seeking part-time or supplementary work. This position requires strong communication skills and a solid understanding of the systems or applications being supported.

What are the key skills and qualifications needed to thrive as a per diem remote helpdesk support?

To thrive as a Per Diem Remote Helpdesk Support, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and basic networking protocols is essential. Outstanding communication, patience, and problem-solving skills set top performers apart in this client-facing role. These skills and qualifications ensure efficient issue resolution, high customer satisfaction, and reliable technical support in a flexible remote environment.

How does scheduling and workload typically work for a per diem remote helpdesk support?

In a Per Diem Remote Helpdesk Support position, scheduling is often flexible and based on the organization's needs, with shifts offered as demand arises. You may be asked to fill in during peak times, staff absences, or special projects, so adaptability is key. The workload can vary from day to day, ranging from resolving routine technical issues to addressing urgent support requests. Regular communication with the IT team ensures smooth handoffs and updates, and you’ll likely use ticketing systems to track and prioritize tasks. This role is ideal for tech professionals seeking flexibility and exposure to diverse technical environments.

What is the difference between Per Diem Remote Helpdesk Support vs Per Diem Remote Desktop Support?

AspectPer Diem Remote Helpdesk SupportPer Diem Remote Desktop Support
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Windows Support
Work EnvironmentHelpdesk ticketing systems, phone, emailRemote desktop tools, troubleshooting software
Industry UsageIT support, customer serviceIT support, technical troubleshooting

Per Diem Remote Helpdesk Support focuses on handling user issues via tickets, calls, and emails, providing general technical assistance. Per Diem Remote Desktop Support involves directly accessing user systems remotely to troubleshoot and resolve technical problems. While both roles require similar certifications and support environments, Helpdesk Support emphasizes communication skills, whereas Desktop Support emphasizes technical troubleshooting skills.

What are popular job titles related to Per Diem Remote Helpdesk Support jobs in Rhode Island?

For Per Diem Remote Helpdesk Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Per Diem Remote Helpdesk Support jobs in Rhode Island look for?

The top searched job categories for Per Diem Remote Helpdesk Support jobs in Rhode Island are:

What cities in Rhode Island are hiring for Per Diem Remote Helpdesk Support jobs?

Cities in Rhode Island with the most Per Diem Remote Helpdesk Support job openings:

Infographic showing various Per Diem Remote Helpdesk Support job openings in Rhode Island as of August 2026, with employment types broken down into 70% Full Time, 15% Temporary, and 15% Contract. Highlights an 100% Remote job distribution.

Per Diem Virtual Therapist - Remote - Rhode Island

UnitedHealth Group

Warwick, RI • Remote

$69K - $103K/yr

Part-time

Retirement

Re-posted 15 days ago


UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

191st of 898 rated healthcare providers


Job description

Opportunities with Optum Behavioral Care are focused on improving millions of lives through technology-enabled behavioral health care. start a rewarding career where we strive to provide simple access to various behavioral health care services. Be part of a team that's driven by the passion we share for helping people get better and stay better. Help us make a meaningful and lasting impact while Caring. Connecting. And Growing together.  

You're a compassionate therapist who shares our ambitious mission to transform behavioral health care. You want to make a difference and spend more time focused on patients. You appreciate a collaborative environment with a support system of behavioral wellness coaches, other behavioral health providers, and clinical supervisors. You want to provide virtual behavioral services to a variety of patients using evidence-based practices and interventions.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.     

Primary Responsibilities:

  • Deliver remote measurement informed care through evidence-based models of treatment
  • Monitor participant progress, provide follow-up communications and care coordination recommendations, and document session notes
  • Participate as a member of the care team and assist participants as needed with accessing resources, as well as obtaining consent and authorization forms
  • Identify and respond to high-risk participant encounters with elevated safety concerns, following company protocols
  • Participate in regularly scheduled meetings with supervisors, training sessions, and Town Halls
  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's Degree in psychology, social work, or a related counseling field  
  • Current, active and unrestricted license in the state of Rhode Island
    • Licensed Independent Clinical Social Worker (LICSW)
    • Licensed Mental Health Counselors (LMHC)
    • Licensed Marriage and Family Therapist (LMFT)
  • Ability to maintain a consistent minimum of 15 hours a week, and a maximum of 19 hours a week

Preferred Qualifications: 

  • Proven interest and ability to obtain additional state licenses based on business need
  • Proven flexibility and the ability to embrace change within a constantly evolving business
  • Proven passionate about impacting lives and the future of behavioral care
  • Proven ability to provide care virtually and work independently as well as collaborating in clinical groups
  • Proven excellent computer literacy skills and efficient in documenting clinical notes via an EHR system
     

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay Range: $69,100 - $103,800 annual total cash target pay

Annual total cash compensation for this role assumes full time employment and generally follows the range above, includes earnings from hourly pay (25/hr) and incentive pay and is based on several factors including but not limited to local labor markets and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your pay, we offer benefits such as, a comprehensive benefits package, recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives."
 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


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