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Per Diem Remote Helpdesk Support Jobs in Illinois

Meduit

Operations Support Rep

Moline, IL · Remote

$17 - $19/hr

In this role, you will help support the Collectors and Leaders by processing and handling time ... Pay: $17-$19/per hour * Schedule: First Shift, Monday - Friday * Location: Remote, United States

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Per Diem Remote Helpdesk Support information

What are the key skills and qualifications needed to thrive as a Per Diem Remote Helpdesk Support, and why are they important?

To thrive as a Per Diem Remote Helpdesk Support, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and basic networking protocols is essential. Outstanding communication, patience, and problem-solving skills set top performers apart in this client-facing role. These skills and qualifications ensure efficient issue resolution, high customer satisfaction, and reliable technical support in a flexible remote environment.

How does scheduling and workload typically work for a Per Diem Remote Helpdesk Support role?

In a Per Diem Remote Helpdesk Support position, scheduling is often flexible and based on the organization's needs, with shifts offered as demand arises. You may be asked to fill in during peak times, staff absences, or special projects, so adaptability is key. The workload can vary from day to day, ranging from resolving routine technical issues to addressing urgent support requests. Regular communication with the IT team ensures smooth handoffs and updates, and you’ll likely use ticketing systems to track and prioritize tasks. This role is ideal for tech professionals seeking flexibility and exposure to diverse technical environments.

What does a Per Diem Remote Helpdesk Support do?

A Per Diem Remote Helpdesk Support professional provides technical assistance and troubleshooting services to users on an as-needed basis, often working remotely. Their responsibilities include responding to support tickets, diagnosing software or hardware issues, and guiding users through solutions over the phone, chat, or email. Because the role is per diem, hours are flexible and typically based on demand, making it suitable for those seeking part-time or supplementary work. This position requires strong communication skills and a solid understanding of the systems or applications being supported.

What is the difference between Per Diem Remote Helpdesk Support vs Per Diem Remote Desktop Support?

AspectPer Diem Remote Helpdesk SupportPer Diem Remote Desktop Support
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Windows Support
Work EnvironmentHelpdesk ticketing systems, phone, emailRemote desktop tools, troubleshooting software
Industry UsageIT support, customer serviceIT support, technical troubleshooting

Per Diem Remote Helpdesk Support focuses on handling user issues via tickets, calls, and emails, providing general technical assistance. Per Diem Remote Desktop Support involves directly accessing user systems remotely to troubleshoot and resolve technical problems. While both roles require similar certifications and support environments, Helpdesk Support emphasizes communication skills, whereas Desktop Support emphasizes technical troubleshooting skills.

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What cities in Illinois are hiring for Per Diem Remote Helpdesk Support jobs? Cities in Illinois with the most Per Diem Remote Helpdesk Support job openings:
Per Diem Remote Helpdesk Support jobs near you
Junior IT Consultant / IT Helpdesk Support

Junior IT Consultant / IT Helpdesk Support

Vicinitech, Inc

Antioch, IL • Remote

Full-time

Posted 23 days ago

Job description

Company Description

An established business for 20yrs...Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services utilizing cloud and premise-based setups to small and mid-size businesses. Our goal is to emphasize quality of service while providing clients with complete managed services, networking design/support, LAN/WAN multi-office setups, computer service/support, modern technology integration, internet capabilities and more.

Job Description

We seek a responsible, energetic, self-motivated, experienced individual with an entrepreneurial attitude capable of supporting Windows based networks in corporate small to medium sized business environments.  

Qualifications

Individual Expectations:

         Must possess strong analytical and technical skills, task management and follow-thru experience, helpdesk ticketing system, detailed weekly time reporting, entrepreneurial attitude/personality and rapid understanding of new hardware/software when exposed to them.

         Must maintain excellent verbal and written skills as candidate will be working with various clients' onsite and remote thru phone and email.  Your professionalism, outgoing personality and attention to detail play a vital role in client satisfaction and retention.

         Must have desire to learn new skills for growth potential within the firm.

         Demonstrated competency working remote to maintain, monitor and troubleshoot systems both during and after work hours.  After hours/remote work requires high-speed internet.

Technical Skills Qualifications:

         Demonstrated experience with troubleshooting of all types of Windows PC, Apple MAC, Microsoft 365, printers, wireless setups, tablets, mobile phones and any related hardware/software used in a small business environment.

         A plus if you have good understanding and skills related to all parts of data and email security, intrusion detection, level 1 data recovery and containment of volatile outbreaks of virus/spyware/malware.

Additional Information

Minimum Education Required: Full or partial certifications in a technical, computer related field.

Years of Experience Required: Must have 3-5 years of current PC and general IT.   Small business consulting experience highly favored.

Expected Travel Time: Approximately 30-40% local travel to client sites predominately in the northern IL suburbs of Lake, Cook and McHenry counties with coverage also in Wisconsin, Chicago Loop & surrounding metro areas.  Must have reliable transportation and live within 50 miles from corporate office. 

Salary/Hours: Competitive compensation with benefits.  After-hours and weekend project/helpdesk work as needed.

To be considered for employment with Vicinitech, you must pass a criminal background check along with competency and technical exams.

Interested candidates should provide references and include salary requirements. We will not accept phone or fax solicitations for this position.

All your information will be kept confidential according to EEO guidelines.

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