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Penske Customer Service Jobs (NOW HIRING)

Penske

Customer Service Coordinator

Kansas City, MO · On-site

$17 - $22.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

La Mirada, CA · On-site

$28/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Phoenix, AZ

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Santa Clara, CA · On-site

$35/hr

A Penske Customer Service Coordinator in our Santa Clara branch, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the ...

Penske

Customer Service Coordinator

Fort Pierce, FL · On-site

$15.25 - $19.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position ...

Penske

Customer Service Coordinator

Earth City, MO · On-site

$17 - $22.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Earth City, MO

$17 - $22.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Earth City, MO · On-site

$17 - $22.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Stockton, CA · On-site

$27.50/hr

A Penske Customer Service Coordinator at our Stockton branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop ...

Penske

Customer Service Coordinator

Kent, WA · On-site

$28.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Phoenix, AZ · On-site

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Kansas City, MO · On-site

$17.50 - $23/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Stockton, CA · On-site

$27.50/hr

A Penske Customer Service Coordinator at our Stockton branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop ...

Penske

Customer Service Coordinator

West Chicago, IL · On-site

$26/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Houston, TX · On-site

$16.50 - $21.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Shift: 2nd ...

Penske

Customer Service Coordinator

Garland, TX · On-site

$16 - $20.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Shift

Penske

Customer Service Coordinator

West Sacramento, CA

$26.01 - $33.17/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Phoenix, AZ

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Corpus Christi, TX · On-site

$15 - $19.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

Corpus Christi, TX · On-site

$15 - $19.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

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How much do penske customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for penske customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Penske customer service representative do?

A Penske Customer Service Representative assists customers with rental truck reservations, answers questions about services and vehicles, processes rental agreements, and helps resolve customer concerns. They also handle payments, coordinate vehicle returns, and ensure a positive rental experience. This role requires excellent communication skills, attention to detail, and a commitment to customer satisfaction. Representatives often work at Penske rental locations, responding to both in-person and phone inquiries.

How does the Penske customer service role work with other departments to resolve customer issues?

In the Penske Customer Service role, you’ll frequently collaborate with teams such as maintenance, dispatch, and sales to address and resolve customer concerns efficiently. For example, if a customer reports a vehicle issue, you’ll coordinate with the maintenance department to schedule repairs and keep the customer informed. This cross-departmental teamwork ensures that customer needs are met promptly and fosters a supportive work environment. Developing strong communication skills is important, as you’ll often serve as the main point of contact between customers and various internal teams.

What are the key skills and qualifications needed to thrive as a Penske customer service representative, and why are they important?

To thrive as a Penske Customer Service Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, reservation software, and basic Microsoft Office applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure make someone excel in this role. These competencies are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining the company’s positive reputation.

What cities are hiring for Penske Customer Service jobs?

Cities with the most Penske Customer Service job openings:

What states have the most Penske Customer Service jobs?

States with the most job openings for Penske Customer Service jobs include:

Penske Customer Service jobs near you
Infographic showing various Penske Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Coordinator

Kansas City, MO • On-site

Penske
See more jobs at Penskeexternal

$17 - $22.25/hr

Full-time

Posted 21 days ago

Job description

Position Summary: 

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.  

Major Responsibilities:  

 Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

 Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

 Assure that all Penske Rental units are maintained and prepared for customers

 Ensure parts are available for scheduled work

 Hold vendors accountable for quality and adherence to schedule for outside work

 Provide customer service, assuring customers are satisfied and will return for additional business.

 Maintain shop productivity by optimizing the work plan

 Coordinate with district billing clerks as necessary

 Other projects and tasks as assigned by supervisor


About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
 2 years of customer service experience required
 At least 1 year of hands on mechanical experience required
 2 years of supervisory experience preferred
 At least 2 years of service department administration preferred
 High School diploma or equivalent required
 Associates Degree, Technical School Degree, or Bachelors Degree preferred
 ASE certification preferred
 Prior experience with service scheduling programs and diagnostic programs preferred
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

 Regular, predictable, full attendance is an essential function of the job

 Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

 
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. 
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. 
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

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