PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage ...
New
Quick apply
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage ...
New
Customer Success Specialist
Mobile, AL · On-site
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage ...
Customer Success Specialist
Mobile, AL · On-site
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage ...
Customer Success Specialist
Lincoln, NE · On-site +1
Description PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...
New
Customer Success Specialist
Lincoln, NE · On-site +1
Description PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...
New
Customer Success Specialist
Lincoln, NE · On-site
Description PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...
New
Customer Success Specialist
Lincoln, NE · On-site
Description PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...
New
Senior GRC Officer
Lincoln, NE · On-site
Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage ...
New
Quick apply
Senior GRC Officer
Lincoln, NE · On-site
Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage ...
New
Instructional Designer
$56K - $76K/yr
... PenLink software advancements, customer needs, government standards or guidelines and new best practices Identify the skills, knowledge, information gaps of a particular customer base and create or ...
Instructional Designer
$56K - $76K/yr
... PenLink software advancements, customer needs, government standards or guidelines and new best practices Identify the skills, knowledge, information gaps of a particular customer base and create or ...
AI Engineer
Lincoln, NE · On-site +1
Description Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...
AI Engineer
Lincoln, NE · On-site +1
Description Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...
Investigative Analyst
Sacramento, CA · On-site
$80K - $85K/yr
PenLink, SW Boarder Trac, RISSNET, FedImage, etc.) to identify narcotics and money laundering activity; prepare reports documenting analytical results; disseminate research results to appropriate ...
Investigative Analyst
Sacramento, CA · On-site
$80K - $85K/yr
PenLink, SW Boarder Trac, RISSNET, FedImage, etc.) to identify narcotics and money laundering activity; prepare reports documenting analytical results; disseminate research results to appropriate ...
Investigative Analyst
$80K - $85K/yr
PenLink, SW Boarder Trac, RISSNET, FedImage, etc.) to identify narcotics and money laundering activity; prepare reports documenting analytical results; disseminate research results to appropriate ...
Investigative Analyst
$80K - $85K/yr
PenLink, SW Boarder Trac, RISSNET, FedImage, etc.) to identify narcotics and money laundering activity; prepare reports documenting analytical results; disseminate research results to appropriate ...
... Penlink, ArcGIS, Tableau, Splunk, JIRA, Python, or SQL • Strong investigative reasoning and analytical tradecraft • Experience in OSINT, multi-source intelligence fusion, or operational ...
... Penlink, ArcGIS, Tableau, Splunk, JIRA, Python, or SQL • Strong investigative reasoning and analytical tradecraft • Experience in OSINT, multi-source intelligence fusion, or operational ...
Product Manager
Lincoln, NE · On-site +1
Description As the primary Product Manager, where you will own and drive the creation of market-driven vision, strategies, and plans for one or more assigned product lines. In this highly ...
Product Manager
Lincoln, NE · On-site +1
Description As the primary Product Manager, where you will own and drive the creation of market-driven vision, strategies, and plans for one or more assigned product lines. In this highly ...
... PLX or PenLink. - Experience using analytical tools and visualization software such as the i2 Analysts Notebook, Tableau, or PowerBi, Experience working on time-sensitive projects, often under ...
... PLX or PenLink. - Experience using analytical tools and visualization software such as the i2 Analysts Notebook, Tableau, or PowerBi, Experience working on time-sensitive projects, often under ...
Assistant Chief Investigator - Intelligence Operations, NS
Manhattan, NY · On-site
$106K - $131K/yr
Penlink, i2 Analyst Notebook, Cellebrite, Relativity, Palantir) to analyze and visualize data for case presentations. • Experience in gathering open-source intelligence (OSINT) in investigations ...
Assistant Chief Investigator - Intelligence Operations, NS
Manhattan, NY · On-site
$106K - $131K/yr
Penlink, i2 Analyst Notebook, Cellebrite, Relativity, Palantir) to analyze and visualize data for case presentations. • Experience in gathering open-source intelligence (OSINT) in investigations ...
Analytic Linguist
Nashua, NH · On-site
Operate DEA's tape-recording equipment, dialed number recorder, Translation and Transcription Support System (T2S2) and JSI Voice Box Software, RedWolf, Raytheon, PenLink or other type of ...
Analytic Linguist
Nashua, NH · On-site
Operate DEA's tape-recording equipment, dialed number recorder, Translation and Transcription Support System (T2S2) and JSI Voice Box Software, RedWolf, Raytheon, PenLink or other type of ...
Assistant Chief Investigator - Intelligence Operations, NS
Manhattan, NY · On-site
$106K - $131K/yr
Experience supervising and using investigative software (e.g Penlink, i2 Analyst Notebook, Cellebrite, Relativity, Palantir) to analyze and visualize data for case presentations. Experience in ...
Assistant Chief Investigator - Intelligence Operations, NS
Manhattan, NY · On-site
$106K - $131K/yr
Experience supervising and using investigative software (e.g Penlink, i2 Analyst Notebook, Cellebrite, Relativity, Palantir) to analyze and visualize data for case presentations. Experience in ...
Penlink information
What are the key skills and qualifications needed to thrive in the Penlink position, and why are they important?
To thrive as a PenLink Analyst, you need a strong analytical background, keen attention to detail, and experience with digital evidence and telecommunication data. Familiarity with PenLink software platforms, lawful intercept tools, and data visualization systems is highly beneficial, along with certifications in digital investigations or related fields. Excellent problem-solving, communication, and teamwork skills help you interpret complex data and collaborate effectively with law enforcement or investigative teams. These qualifications are crucial for generating actionable insights and supporting successful investigations in criminal or civil cases.
What types of cases or investigations do Penlink analysts typically work on, and how does this impact their day-to-day responsibilities?
PenLink Analysts commonly support criminal investigations involving digital evidence such as call records, text messages, and location data, working primarily on cases related to fraud, narcotics, organized crime, or missing persons. This focus means the work is detail-oriented and often time-sensitive, requiring rapid analysis and clear reporting of findings to investigative teams or attorneys. Analysts usually work closely with detectives or federal agents, contributing expertise during both the data collection and interpretation stages. You may also be involved in preparing exhibits for court and testifying as an expert, which adds variety and impact to the daily responsibilities. With growing reliance on digital evidence, there are increasing opportunities for career growth and specialization within law enforcement and private sector investigative teams.
What is a Penlink?
A Penlink job typically refers to a position with Penlink, a company involved in communications surveillance and intelligence solutions. Employees often work on technologies related to lawful interception, data analysis, and digital forensics for law enforcement and government agencies. Roles can range from software development and engineering to sales and customer support. The job may involve handling sensitive data and ensuring compliance with legal and ethical standards.
More about Penlink jobs
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What job categories do people searching Penlink jobs look for? The top searched job categories for Penlink jobs are:
Job description
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.
With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You’ll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.
Requirements:
YOUR RESPONSIBILITIES
• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
• Identify risk and growth indicators for assigned accounts
• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
• Adhering to team and company processes.
• Other duties as assigned
YOUR COMPETENCIES & EXPERIENCE
• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
• 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required
• Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred
• Ability to manage customer issues and resolve escalations
• Support complex, high-value, or marquee accounts
• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
• Proven experience utilizing law enforcement software for a variety of workflows
About PenLink
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Lincoln, NE, US
Year founded
1986