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Penlink Jobs (NOW HIRING)

penlink

Software Support Analyst

Lincoln, NE · On-site

Serving as a front-line representative of Penlink for on-demand assistance to clients. * Troubleshooting issues within the software/OS using a mixture of existing documentation and logical thought ...

penlink

Software Support Analyst

Lincoln, NE · On-site

Serving as a front-line representative of Penlink for on-demand assistance to clients. * Troubleshooting issues within the software/OS using a mixture of existing documentation and logical thought ...

penlink

Database Engineer

Lincoln, NE · On-site +1

Description Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the world, offering a software solution to ...

penlink

Database Engineer

Lincoln, NE · On-site

Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the world, offering a software solution to manage data and ...

Penlink

Instructional Designer

Lincoln, NE

$56K - $76K/yr

... PenLink software advancements, customer needs, government standards or guidelines and new best practices Identify the skills, knowledge, information gaps of a particular customer base and create or ...

PenLink

GRC Officer

Lincoln, NE · On-site

Description PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...

penlink

GRC Officer

Lincoln, NE · On-site +1

Description PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...

penlink

AI Engineer

Lincoln, NE · On-site +1

Description Penlink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software ...

PenLink Cobwebs

GRC Officer

Lincoln, NE · On-site

GRC Officer - Federal Compliance PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States ...

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Penlink information

Is PenLink an Israeli company?

PenLink is a company that provides data analysis and investigative tools, and it is based in the United States. It is not an Israeli company. Job seekers should verify specific roles for location requirements or work authorization details.

What does PenLink do?

PenLink is a company that provides software solutions for law enforcement and government agencies to analyze and manage digital communications, such as phone and internet data. Their tools assist in investigations by offering data extraction, analysis, and reporting capabilities, often requiring knowledge of digital forensics and compliance with legal standards.

Does PenLink require special training?

PenLink is a software company that provides tools for data analysis and investigation; it does not specify a need for special training for its roles. However, employees often need familiarity with data analysis, investigative techniques, or relevant software tools, and training is typically provided on the job. Basic knowledge of law enforcement or investigative procedures can be beneficial.

How many employees does PenLink have?

PenLink is a company that specializes in law enforcement software solutions. As of recent reports, it has approximately 100 to 200 employees. The exact number may vary as the company grows or restructures.

What are the key skills and qualifications needed to thrive in the Penlink position, and why are they important?

To thrive as a PenLink Analyst, you need a strong analytical background, keen attention to detail, and experience with digital evidence and telecommunication data. Familiarity with PenLink software platforms, lawful intercept tools, and data visualization systems is highly beneficial, along with certifications in digital investigations or related fields. Excellent problem-solving, communication, and teamwork skills help you interpret complex data and collaborate effectively with law enforcement or investigative teams. These qualifications are crucial for generating actionable insights and supporting successful investigations in criminal or civil cases.

What types of cases or investigations do PenLink Analysts typically work on, and how does this impact their day-to-day responsibilities?

PenLink Analysts commonly support criminal investigations involving digital evidence such as call records, text messages, and location data, working primarily on cases related to fraud, narcotics, organized crime, or missing persons. This focus means the work is detail-oriented and often time-sensitive, requiring rapid analysis and clear reporting of findings to investigative teams or attorneys. Analysts usually work closely with detectives or federal agents, contributing expertise during both the data collection and interpretation stages. You may also be involved in preparing exhibits for court and testifying as an expert, which adds variety and impact to the daily responsibilities. With growing reliance on digital evidence, there are increasing opportunities for career growth and specialization within law enforcement and private sector investigative teams.

What is a Penlink job?

A Penlink job typically refers to a position with Penlink, a company involved in communications surveillance and intelligence solutions. Employees often work on technologies related to lawful interception, data analysis, and digital forensics for law enforcement and government agencies. Roles can range from software development and engineering to sales and customer support. The job may involve handling sensitive data and ensuring compliance with legal and ethical standards.

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Penlink jobs near you
Infographic showing various Penlink job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 55% Physical, and 45% Remote job distribution.
Software Support Analyst

Software Support Analyst

penlink

Lincoln, NE • On-site

Full-time

Posted 16 days ago

Job description

The Software Support Analyst is accountable for providing our clients with exceptional support in their mission of fighting wrongdoing. This position will be responsible for ensuring all support inquiries are researched, resolved, and documented with speed and accuracy.

This is an on-site position located in Lincoln, NE.

YOUR RESPONSIBILITIES

  • Providing exceptional service to our Law Enforcement clients via phone and email.
  • Documenting all client interactions within our CRM system, including communications (phone or email), reported issues, questions, feature suggestions, and task requests.
  • Serving as a front-line representative of Penlink for on-demand assistance to clients.
  • Troubleshooting issues within the software/OS using a mixture of existing documentation and logical thought processes.
  • Determining when it is necessary to escalate support tickets via predefined team escalation procedures.
  • Collaborating with other teams to drive solutions, including Development, Product Management, Sales, and Marketing.
  • Managing expectations while encouraging positive sentiment toward Penlink products and services.
  • Adhering to team and company processes.
  • Utilizing team and company systems.
  • Other duties as assigned.

YOUR COMPETENCIES

  • Become an expert.
  • Simply knowing how to use our software won’t cut it in this career. Understanding the client’s end goal and working backwards from there, utilizing expertise of software workflows and general reasoning skills is how you will help bring success to clients’ missions!
  • Solve complex issues.
  • Our clients rely on us to keep their systems healthy. Be an outside-the-box thinker. Be willing to fix issues by following previously documented steps, but also be ready to tackle issues that have never been encountered. Your ability to creatively resolve to these problems and document the fixes is paramount.
  • Be an excellent communicator.
  • We communicate with Intel Analysts, Case Agents, Wireroom Supervisors, and System Administrators daily. Knowing how to communicate clearly and appropriately to each client is key to building a successful relationship.

Requirements:

YOUR EDUCATION & EXPERIENCE

  • Competent with Windows OS and Microsoft Office Suite.
  • 1+ year of customer service or related experience.
  • Ability to quickly learn new applications and workflows.
  • Prior experience in the tech industry preferred.
  • Oracle or SQL experience is a plus.