Pbx Telephony System Administrator Jobs (NOW HIRING)

Independence Justice Center, 17221 E 23rd St S, Independence, Missouri, United States of America

Posted Tuesday, September 1, 2026 at 6:00 AM

The City of Independence is seeking highly motivated, solution ‑ oriented individuals to join the Technology Services Department. As a member of the Technology Services team, the Systems Administrator I will be part of a culture of innovation, initiative, and collaboration. Guided by the City’s Strategic Plan, this position provides opportunities to showcase technical expertise and ingenuity. This role works as part of a team to install, maintain, and troubleshoot technology systems that support public safety operations for the Police Department. The Systems Administrator I will contribute to developing service delivery standards and best practices, and will serve as a subject matter expert for the City’s public safety technology systems.

• Assist in support and troubleshooting of computer hardware, software, telephones, and networks
• Assist in designing, upgrading, and troubleshooting IT systems
• Assist in providing specifications for various technology systems’ architecture
• Responsible for monitoring IT hardware operations to ensure proper configurations
• Prepare for and implement enhancements and upgrades to IT systems
• Advise network users of hardware requirements, configurations, and limitations
• Evaluates and reports on new technologies to enhance capabilities of the network

Knowledge, Skills & Abilities

• Personal computers, printers, scanners, computer software applications, local area networks, cell phones and business telephone operations
• Network Routing and Switching fundamentals such as vlan, spanning tree, trunking, IP addressing/subnetting, etc.
• Networking and ethernet standards, copper and fiber design and installations
• Wireless infrastructure design and management
• vmWare Virtual Server Management
• Active Directory Domain Services including Domain Controllers, DHCP, DNS, Group policy
• Role-Based Access Controls (RBAC)
• Multi-Factor Authentication (MFA) principles
• Network Security fundamentals including perimeter, endpoint, server, mobile, and cloud
• PBX and Cloud telephony (UCaaS)
• Effective prioritization and time management techniques
• Ability to effectively deliver clear, detailed, and correct verbal and written communication predicting questions and concerns, understanding opposing ideas, concepts, and options.
• Ability to research, define, and validate a variety of information and statistical data and materials.
• Ability to identify, prioritize, delegate, and complete required tasks in the manner and timeframe required.

Minimum Qualifications: Bachelor’s degree from an accredited college or university in an applicable area of study and a minimum of four (4) years’ progressively responsible experience performing the above and related duties; or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. A valid driver’s license is required.Must complete required NIMS level training within the first six months of hire.

Physical Demands : Frequently required to walk, sit, and kneel, use hands to finger, handle or feel, reach with hands and arms, climb or balance, talk or hear, and occasionally lift and/or move up to approx. 10 lbs.

Drug testing

In addition to the application, testing and/or examinations may be required for further consideration on this position.

Due to the 24/7 nature of IT systems, this role is up to 100% on-site work. This position will also participate in an on-call rotation for emergency issues outside of business hours.

The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug-free workplace.

The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to humanresources-coi@indepmo.org .

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED