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Pbx Operator Jobs in Hialeah, FL (NOW HIRING)

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories ...

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also, plays an integral part in assisting with emergencies ...

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

PBX Operator | Join Our Resort Team at Vacation Village at Weston Resort! Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice ...

Westchester General Hospital

PBX Operator

Miami, FL · On-site

... PBX telephones to provide routine information and direct call to appropriate areas. ESSENTIAL RESPONSIBILITIES: 1. Performs function of information clerk. 2. Performs function of Switchboard Operator ...

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also, plays an integral part in assisting with emergencies ...

Vacatia

PBX Operator (Guest Services)

Weston, FL

$16/hr

PBX Operator | Join Our Resort Team at Vacation Village at Weston Resort! Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice ...

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

PBX Operator | Join Our Resort Team at Vacation Village at Weston Resort! Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice ...

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Pbx Operator information

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How much do pbx operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for pbx operator in Hialeah, FL is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.81 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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What are the most commonly searched types of Pbx Operator jobs in Hialeah, FL?

The most popular types of Pbx Operator jobs in Hialeah, FL are:

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Cities near Hialeah, FL with the most Pbx Operator job openings:

Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Hialeah, FL as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,669 per year, or $18.1 per hour.

PBX OPERATOR

Grand Beach Suites Hotel

Miami Beach, FL • On-site

$15/hr

Full-time

Re-posted 4 days ago

Job description

Job Summary

The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories on-call list and dispatch maintenance and housekeeping staff to guest rooms as needed. Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of the guest’s information and organizational data. Provides information to callers as appropriate.

Job Specifications

Qualifications

  • Must have completed High School or GED Diploma
  • Experience in Hospitality
  • At least 1 year switchboard/PBX experience.
  • Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures
  • While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear
  • The employee must occasionally lift and/or move up to 50 pounds

Job Duties

Job Specific

  • Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.
  • Takes accurate and appropriate messages.
  • Stays informed of current in house groups and property events.
  • Assists the department with various clerical duties as needed.
  • Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice.
  • Take guest request and pass on to the appropriate party as well as follow up with the request.
  • Ensures private information is consistent with all privacy policies.
  • Orients and mentors new staff members.
  • Obtains necessary information to direct and transfer calls to correct extensions.
  • Answer incoming calls within 3 rings.
  • Refer to guest by name 3 times during the conversation.
  • Displays excellent telephone etiquette.
  • Answer inquires pertaining to Hotel services and amenities.
  • Coordinates and monitors requests with all departments using "Hotel Expert".
  • Assists Food & Beverage with guest's room service orders.
  • Responds quickly and accurately to disaster and emergency situation as required, remaining calm

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

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