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Pbm Client Service Analyst Jobs (NOW HIRING)

JPMorgan Chase & Co.

Client Service Analyst

Brooklyn, NY · On-site

$66K - $87K/yr

Analyze client issues, service trends, and operational data to identify opportunities for process enhancements and improved client outcomes. * Participate in end-to-end change management initiatives ...

Hackajob

Client Service Analyst

Manhattan, NY · On-site

Client Service Delivery Analyst Drive client success by delivering exceptional service, resolving issues, and enhancing relationships with strategic insights. As a Client Service Delivery Analyst ...

J.P. Morgan

Client Service Analyst

New York, NY · On-site

Analyze client issues, service trends, and operational data to identify opportunities for process enhancements and improved client outcomes. * Participate in end-to-end change management initiatives ...

Lockton Companies

Client Service Analyst

Miami, FL · On-site

Client Service Analyst responsibilities: * Serve as premium and claims contact between clients and reinsurers. * Analyze and understand reinsurance contracts. * Ability to create and analyze various ...

BMO Capital Markets

Client Service Analyst

Madison, WI · On-site

$41K - $77K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $41,714 ...

Aplaro Ltd

Client Service Analyst

Manhattan, NY · On-site

$63K - $117K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. * Data driven ...

Bank of Montreal

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth.Influence skills - In-depth.Salary :$45,000.00 ...

Bank of Montreal

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

BMO Capital Markets

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

Bmo

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $45,000.00 ...

Quadax

Client Service Analyst

Middleburg Heights, OH · On-site

$50K - $60K/yr

... of service delivery to client/s * Coordinate and facilitate internal and external meetings ... Strong analytical, organizational, time management, and multitasking skills * Knowledge of medical ...

Quadax

Client Service Analyst

Cleveland, OH · On-site

$50K - $60K/yr

... of service delivery to client/s * Coordinate and facilitate internal and external meetings ... Strong analytical, organizational, time management, and multitasking skills * Knowledge of medical ...

New

Bank of Montreal

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

BMO Financial Group

Client Service Analyst

Chicago, IL · On-site

$45K - $95K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $45,000.00 ...

UnitedHealth Group

Client Service Analyst

Hunt Valley, MD · Remote

$24 - $43/hr

... service Soft Skills: * Excellent verbal and written communication skills * Strong focus on client satisfaction and client retention * Demonstrated ability managing multiple projects and ability to ...

UnitedHealth Group

Client Service Analyst

Hunt Valley, MD · Remote

$24 - $43/hr

... service Soft Skills: * Excellent verbal and written communication skills * Strong focus on client satisfaction and client retention * Demonstrated ability managing multiple projects and ability to ...

Cotiviti

Client Service Analyst - PPM

Overview The Client Service Analyst (CSA) role ensures adequate support for the client-facing team on coding and policy as well as operational related activities. The CSA must be familiar with the ...

Cotiviti

Client Service Analyst - PPM

Overview The Client Service Analyst (CSA) role ensures adequate support for the client-facing team on coding and policy as well as operational related activities. The CSA must be familiar with the ...

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How much do pbm client service analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for pbm client service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

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For Pbm Client Service Analyst jobs, the most frequently searched job titles are:

Client Service Analyst

Brooklyn, NY • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

$66K - $87K/yr

Full-time

Medical, Retirement

Posted 5 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description


Drive client success by delivering exceptional service, resolving issues, and enhancing relationships with strategic insights .
As a Client Service Delivery Analyst within JPMorgan Chase, you will serve as a trusted partner to clients and internal stakeholders, delivering exceptional service while supporting operational excellence. In this role, you will address client inquiries, process transactions, resolve complex issues, and identify opportunities to enhance the client experience. You will leverage your knowledge of products, services, and operational processes to drive timely resolutions and strengthen client relationships.
You will demonstrate strong analytical and problem-solving skills, collaborate effectively across Operations, Product, Technology, Relationship Management, and other business partners, and help drive strategic initiatives that improve efficiency and client outcomes. You will leverage technology, data analytics, automation tools, and emerging AI capabilities to streamline processes, support informed decision-making, and drive continuous improvement. Additionally, you will maintain a strong focus on risk management, fraud awareness, and client advocacy while helping deliver a best-in-class client experience.
Job responsibilities
  • Process client transactions accurately and efficiently while leveraging knowledge of products, services, and operational procedures.
  • Address client inquiries, troubleshoot issues, and drive timely resolution through effective problem-solving and collaboration.
  • Partner with internal stakeholders across Operations, Product, Technology, and Relationship Management teams to advocate for client needs and deliver solutions.
  • Identify operational risks, service impacts, and emerging trends; escalate concerns appropriately and support resolution efforts.
  • Analyze client issues, service trends, and operational data to identify opportunities for process enhancements and improved client outcomes.
  • Participate in end-to-end change management initiatives, helping implement process improvements while minimizing stakeholder impact.
  • Support business initiatives, product enhancements, and operational transformation efforts that improve efficiency and client satisfaction.
  • Leverage digital tools, automation, and emerging technologies to streamline workflows, improve service delivery, and enhance operational performance.
  • Maintain a strong focus on regulatory compliance, fraud prevention, cybersecurity awareness, and operational controls.
  • Build and maintain productive relationships with clients and internal partners through proactive communication and issue ownership.

Required qualifications, capabilities and skills
  • Knowledge or equivalent expertise in customer service operations, with experience in transaction processing, troubleshooting, and issue resolution.
  • Demonstrated ability to establish productive working relationships with internal stakeholders and drive mutually beneficial outcomes.
  • Strong analytical, critical-thinking, and problem-solving skills with the ability to identify root causes and recommend solutions.
  • Excellent verbal and written communication skills, including the ability to communicate effectively with diverse audiences.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining attention to detail.
  • Experience collaborating across functions to resolve client issues and support business objectives.
  • Proficiency in using technology and digital tools to improve efficiency and support client service delivery.

Preferred qualifications, capabilities and skills
  • Experience supporting Treasury Services, Receivables, Commercial Banking, Payments, or other financial services products.
  • Proficiency in leveraging AI/ML technologies, generative AI, and automation tools to enhance client solutions, streamline processes, and improve efficiency.
  • Demonstrated success driving continuous improvement and process optimization initiatives that enhance the client experience.
  • Experience utilizing data analytics and reporting tools to identify trends, measure performance, and support decision-making.
  • Ability to apply cultural intelligence and data & technology literacy to effectively engage with diverse clients and stakeholders.
  • Knowledge of cybersecurity best practices and operational risk management principles to protect client information and business assets.
  • Experience managing escalations and coordinating cross-stakeholder resolutions, using data-driven insights and emerging tech to improve outcomes.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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