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Payments Support Jobs in Rainsville, AL (NOW HIRING)

Dollar General

SALES ASSOCIATE in ROME, GA S08272

Rome, GA · On-site

$11 - $14.75/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Operate cash register and scanner to itemize and total customer's purchase, collect payment from ...

Dollar General

SALES ASSOCIATE in DUTTON, AL S16676

Dutton, AL · On-site

$13.50 - $15.50/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Operate cash register and scanner to itemize and total customer's purchase, collect payment from ...

Dollar General

SALES ASSOCIATE in IDER, AL S10249

Ider, AL · On-site

$12.50 - $14.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Operate cash register and scanner to itemize and total customer's purchase, collect payment from ...

Dollar General

SALES ASSOCIATE in VALLEY HEAD, AL S06135

AL · On-site

$11.50 - $15.50/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Operate cash register and scanner to itemize and total customer's purchase, collect payment from ...

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Payments Support information

See Rainsville, AL salary details

$9

$15

$21

How much do payments support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for payments support in Rainsville, AL is $15.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $16.88 per hour, depending on experience, location, and employer.

What is payments support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.

What are the key skills and qualifications needed to thrive as a payments support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

How does a payments support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

Payments Support jobs near you

Mortgage Loan Servicing Specialist

SmartBank

Cedar Bluff, AL

Full-time

Re-posted 14 days ago

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Major Duties and Responsibilities:

  • Uphold SmartBank Core Values and Core Purpose.
  • Adhere to and embrace the SmartBank Way by Acting Smart, Looking Smart and Being Smart.

Mortgage Loan Boarding & Servicing

  • Board new mortgage loans, modifications, and maintenance transactions into the bank's core servicing system.
  • Post client payments, payoffs and online transactions (OTE) daily.
  • Review posted transactions and daily loan activity to ensure accuracy.
  • Reconcile and balance servicing-related general ledger accounts.
  • Maintain daily servicing records and monitor loan maintenance activities.
  • Prepare payoff quotes and process paid-in-full loan transactions

Loan File Management & Documentation

  • Prepare loan files for imaging and maintain electronic and physical loan records.
  • Maintain collateral files and track outstanding documentation.
  • Coordinate loan document retention, archiving, and file security procedures.

Secondary Market & Post-Closing Support

  • Serve as a primary support resource for loans sold into the secondary market.
  • Record sold loan transactions in applicable systems.
  • Register secondary market loans with MERS.
  • Issue client servicing transfer notifications
  • Coordinate with Mortgage Loan Post-Closing staff to facilitate timely investor delivery of loan documents.

Customer and Internal Support

  • Research and resolve customer inquiries related to mortgage servicing activities.
  • Handle credit bureau dispute investigations and corrections.
  • Prepare and distribute borrower notices, including billing, maturity, rate change, delinquency, and other required communications.
  • Provide support for department projects and special assignments.

Compliance & Risk Management

  • Maintain confidentiality of customer and company information.
  • Adhere to all SmartBank policies, procedures, and core values.
  • Comply with all federal, state, local, investor, and agency regulations, including Bank Secrecy Act requirements.
  • Participate in ongoing regulatory, servicing, and compliance training.
  • Maintain a high level of quality, accuracy, and operational integrity.

Position Requirements and Qualifications

Education and Experience

  • High school diploma or equivalent required.
  • Three or more years of mortgage servicing, mortgage operations, loan administration, post-closing, or related banking experience preferred.
  • Mortgage servicing or post-closing experience preferred.

Knowledge, Skills, and Abilities

  • Working knowledge of mortgage servicing regulations and practices, including portfolio and secondary market loans, escrow administration, PMI, force-placed insurance, and investor reporting.
  • Strong attention to detail with excellent organizational and documentation skills.
  • Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office applications, mortgage origination systems, servicing platforms, and related technology.
  • Ability to handle confidential information appropriately.
  • Demonstrated commitment to customer service and teamwork.
  • Self-motivated with the ability to work independently while supporting team objectives.

Training Requirements

  • Ongoing regulatory, compliance, investor, and mortgage servicing training as required. (WorkDay and KnowB4)

Work Conditions

  • Ability to sit for extended periods of time.
  • Frequent use of computers and office equipment requiring repetitive hand and finger movements.
  • Ability to review and process detailed documentation with a high degree of accuracy.
  • Ability to work under deadlines and manage fluctuating workloads.
  • May be required to travel periodically for training, meetings, or branch support.
  • Occasional overtime may be required to meet operational and investor deadlines.

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