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Payment Service Officer Jobs (NOW HIRING)

Hope Bank

Service Officer

Irvine, CA

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the ... stop payments, and other administrative tasks. Job Qualifications/Requirements Education ...

Bank of Hope

Service Officer

Irvine, CA · On-site

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the ... stop payments, and other administrative tasks. Job Qualifications/Requirements Education ...

Hope Bank

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... stop payments, and other administrative tasks. Job Qualifications/Requirements Education ...

Bank of Hope

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... stop payments, and other administrative tasks. Job Qualifications/Requirements Education ...

Praxis Tech

NY · On-site

About TPF | The Payments Factory TPF | The Payments Factory is a company focused on providing ... Role Summary We are hiring a Client Services Officer and an Onboarding Specialist to join our ...

Trempealeau County

Veteran's Service Officer

Whitehall, WI · On-site

$30.75 - $35.14/hr

... Service Officer to join their team. This position will remain open until filled. Interested ... Authorizes requests for time off, overtime, and expense payment. Maintains knowledge of veterans ...

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Payment Service Officer information

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$29K

$56.6K

$100.5K

How much do payment service officer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for payment service officer in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a payment service officer?

Payment Service Officers are professionals responsible for managing and overseeing payment processing operations within financial institutions or organizations. They ensure that transactions, such as transfers, deposits, and withdrawals, are carried out efficiently, securely, and in compliance with regulatory standards. Their duties often include monitoring payment systems, resolving discrepancies, supporting customers, and implementing fraud prevention measures. Payment Service Officers play a key role in maintaining the integrity and reliability of an organization’s financial transactions.

What are the key skills and qualifications needed to thrive as a payment service officer?

To thrive as a Payment Service Officer, you need a solid understanding of financial regulations, transaction processing, and banking operations, often supported by a degree in finance or a related field. Familiarity with payment processing platforms, anti-money laundering (AML) systems, and compliance software is typically required. Strong attention to detail, analytical thinking, and effective communication are crucial soft skills for this role. These skills ensure accurate transaction handling, regulatory compliance, and efficient customer service within financial institutions.

What are some common challenges faced by payment service officers in handling transaction discrepancies?

Payment Service Officers frequently encounter transaction discrepancies such as payment mismatches, delayed settlements, or unrecognized charges. Resolving these issues often requires strong attention to detail, timely communication with both internal teams and external clients, and thorough knowledge of payment processing systems. Officers must also ensure compliance with regulatory standards while troubleshooting, which can be challenging in high-volume environments. Being proactive and organized helps to efficiently address and prevent recurring discrepancies.

What is the difference between Payment Service Officer vs Customer Service Representative?

AspectPayment Service OfficerCustomer Service Representative
Required credentialsRelevant certifications in payments or banking, basic financial knowledgeCustomer service training, communication skills
Work environmentBank branches, payment processing centers, financial institutionsCall centers, retail stores, service desks
Employer & industry usageFinancial institutions, banks, payment companiesRetail, telecom, service industries
Common search intentPayment processing, transaction support, banking operationsCustomer inquiries, issue resolution, service support

The Payment Service Officer primarily handles payment transactions and banking operations within financial institutions, requiring specific financial certifications. In contrast, Customer Service Representatives focus on addressing customer inquiries across various industries, emphasizing communication skills. While both roles involve client interaction, their work environments and core responsibilities differ significantly.

What states have the most Payment Service Officer jobs?

States with the most job openings for Payment Service Officer jobs include:

What are popular job titles related to Payment Service Officer jobs?

For Payment Service Officer jobs, the most frequently searched job titles are:

Payment Service Officer jobs near you

Service Officer

Irvine, CA

Hope Bank
Commercial Banking • 201 - 500 employees
Learn more about Hope Bankexternal

$24 - $30.50/hr

Full-time

Re-posted 27 days ago

Bank Of Hope rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the Operations Manager and ensures operational efficiency, compliance, and support in all aspects of branch activities.

Branch Operations Support:

  • Handle daily operational functions accurately and efficiently, including all other routine transactions.
  • Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
  • Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency.
  • Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
  • Assist with the preparation and coordination of audits, following through on any corrective actions.

Customer Service & Problem Resolution:

  • Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
  • Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
  • Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times.
  • Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
  • Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch’s overall sales goals.
  • Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base.

Team Support & Leadership:

  • Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks.
  • Provide guidance to the team on operational issues and ensure consistent application of best practices.
  • Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

Job Qualifications/Requirements

Education/Credentials

  • Minimum Education Level: High School Diploma

Prior Experience

  • Required: At least 3 years of experience working in branch operations.

Skills

  • English: Written: Advanced Verbal: Fluent
  • Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
  • Required: Excellent verbal and written communication skills.
  • Required: Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment.

Additional Languages: Korean preferred

The salary range for this full-time position is $24.00 - $30.50 hourly + bonus + benefits 

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law. 

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