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Payment Gateway Support Jobs (NOW HIRING)

Zenith services

WCS Developer

Springfield, MO

Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization. Job Summary: We are seeking an experienced L2 Application Support Engineer to provide ...

Abilene Christian University

Staff Accountant II

Abilene, TX · On-site

$53K - $70K/yr

This position requires the employee to be a professing Christian and to support the Christian ... Reconcile data transfer entries from Touchnet's Cashiering, Marketplace, Payment Gateway, and ...

Payarc LLC

Client Engagement Specialist

Greenwich, CT · Remote

... support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report ...

Payarc LLC

Client Engagement Specialist

Greenwich, CT · On-site

$70K/yr

... support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report ...

EBizCharge

Technical Product Owner

Irvine, CA · On-site

Own and manage the product backlog for payment gateway solutions and related integrations ... Support product releases, customer implementations, and post-launch optimization * Own processor ...

Blackbaud, Inc.

Solutions Architect, Payment Operations

$133K - $173K/yr

Establish and maintain a long-term architectural roadmap supporting end-to-end payment lifecycles ... Lead architectural design across payment gateways, billing and invoicing platforms, ERP and general ...

North American Bancard

Sr. Oracle Developer

$107K - $140K/yr

Technical Support & Reporting/Documentation : * Provide technical support for database-related ... A fully Integrated and scalable payment gateway. Who we are: Inovio by North is a revolutionary ...

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How much do payment gateway support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for payment gateway support in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Payment Gateway Support professionals, and how can they be addressed?

Payment Gateway Support professionals often encounter challenges such as troubleshooting complex transaction errors, managing security concerns, and handling high volumes of support requests from merchants. Staying updated on evolving payment technologies and regulatory compliance can also be demanding. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with both technical and non-technical stakeholders, and participate in ongoing training to stay current with industry changes. Collaborating closely with technical teams and regularly reviewing documentation can also help resolve issues efficiently.

What is the difference between Payment Gateway Support vs Payment Processor Specialist?

AspectPayment Gateway SupportPayment Processor Specialist
CredentialsCustomer service, technical support certificationsFinancial certifications, technical knowledge
Work EnvironmentCustomer service centers, technical support teamsFinancial institutions, processing companies
Industry UsageOnline merchants, e-commerce platformsPayment processing companies, banks
Primary FocusAssisting clients with gateway integration and issuesManaging transaction processing and settlement

Payment Gateway Support primarily focuses on assisting clients with integrating and troubleshooting payment gateways used in online transactions. In contrast, Payment Processor Specialists handle the core processing of payments, ensuring transactions are completed and settled correctly. Both roles are essential in the payment ecosystem but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a Payment Gateway Support specialist, and why are they important?

To excel as a Payment Gateway Support specialist, you need a solid understanding of payment processing, troubleshooting, and customer service, often supported by a background in IT or finance. Familiarity with payment gateway platforms, APIs, ticketing systems, and basic SQL or scripting is typically required. Excellent problem-solving, communication, and patience are standout soft skills for effectively assisting clients and resolving issues. These skills are crucial to ensure seamless transaction processing, quick resolution of technical issues, and high customer satisfaction in a fast-paced environment.

What is a Payment Gateway Support specialist?

A Payment Gateway Support specialist is a professional responsible for assisting businesses and customers with issues related to online payment processing systems. They help troubleshoot technical problems, answer questions about payment transactions, and ensure smooth operation of the payment gateway. This role often involves working with merchants to set up accounts, resolve transaction errors, and maintain compliance with industry regulations. Payment Gateway Support specialists also act as a bridge between technical teams and end-users, providing clear guidance and support.
Infographic showing various Payment Gateway Support job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 41% Full Time, 16% Part Time, and 41% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
WCS Developer

WCS Developer

Zenith services

Springfield, MO

Contractor

Posted 8 days ago

Job description

Must have: 
Web Commerce Application Support experience
Experience in supporting(L2) eCommerce platform (WCS 8.x) and enterprise applications.
Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization.

Job Summary:
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications:
Technical Skills:
3-5 years of experience in application support or technical support roles
2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience:
Proven experience troubleshooting e-commerce application issues including but not limited to
Order processing and payment gateway failures
Shopping cart and session management problems
Product catalog and inventory synchronization issues
Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions