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Patron Services Coordinator Jobs in Decatur, IL (NOW HIRING)

Decatur Park District

Splash Cove - Lifeguard

Decatur, IL · On-site

$17/hr

Attend a minimum of 4 hours of in-service training each month * Be dressed in the proper attire and ... Coordinator * Maintains a current Ellis & Associates lifeguard certification * Attends work on a ...

DECATUR PARK DISTRICT

Splash Cove - Lifeguard

Decatur, IL · On-site

$17/hr

Attend a minimum of 4 hours of in-service training each month * Be dressed in the proper attire and ... Coordinator * Maintains a current Ellis & Associates lifeguard certification * Attends work on a ...

Decatur Park District

Splash Cove - Lifeguard

Decatur, IL · On-site

$17/hr

Attend a minimum of 4 hours of in-service training each month * Be dressed in the proper attire and ... Coordinator * Maintains a current Ellis & Associates lifeguard certification * Attends work on a ...

All JobsPatron Services JobsPatron Services Coordinator JobsPatron Services Coordinator Jobs in Decatur, IL

Patron Services Coordinator information

See Decatur, IL salary details

$13

$21

$33

How much do patron services coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patron services coordinator in Decatur, IL is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $23.32 per hour, depending on experience, location, and employer.

What is a patron services coordinator?

Patron Services Coordinators are professionals responsible for managing the experience of guests or patrons at venues such as theaters, museums, or event spaces. They handle ticketing, reservations, customer inquiries, and ensure that visitors have a positive and seamless experience. Their role often involves coordinating with other departments, resolving issues, and providing support to both patrons and staff. Strong communication and organizational skills are essential in this position.

What are the key skills and qualifications needed to thrive as a patron services coordinator?

To thrive as a Patron Services Coordinator, you generally need strong customer service skills, attention to detail, and experience in event or box office operations, often supported by a relevant degree or background in arts administration. Familiarity with ticketing systems like Tessitura or PatronManager, as well as proficiency in Microsoft Office Suite, is typically required. Outstanding communication, conflict resolution, and multitasking abilities help you excel in managing diverse patron interactions and fast-paced environments. These skills ensure smooth event operations, positive guest experiences, and efficient problem-solving, which are essential for organizational reputation and patron retention.

How does a patron services coordinator typically collaborate with other departments within an organization?

Patron Services Coordinators frequently work closely with marketing, box office, and event management teams to ensure patrons have a seamless experience. They relay patron feedback to relevant departments, coordinate ticketing logistics, and help develop strategies for audience engagement. Effective communication and teamwork are essential, as this role often acts as a bridge between patrons and internal staff, ensuring that both operational and customer service goals are met.

What is the difference between Patron Services Coordinator vs Box Office Associate?

AspectPatron Services CoordinatorBox Office Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; cash handling experience
Work EnvironmentCustomer service, event venues, theatersTicket sales, event venues, theaters
Employer & IndustryPerforming arts, museums, entertainment venuesPerforming arts, theaters, concert halls
Primary ResponsibilitiesAssisting patrons, managing ticketing issues, providing informationSelling tickets, handling cash, managing ticketing systems

Both roles involve working directly with patrons in entertainment settings. The Patron Services Coordinator typically handles a broader range of customer service tasks and patron engagement, while the Box Office Associate focuses mainly on ticket sales and cash handling. The Coordinator often requires more experience in customer service, whereas the Associate emphasizes ticketing and sales skills. Both positions are essential in ensuring a positive experience for visitors at performing arts venues.

What job categories do people searching Patron Services Coordinator jobs in Decatur, IL look for?

The top searched job categories for Patron Services Coordinator jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Patron Services Coordinator jobs?

Cities near Decatur, IL with the most Patron Services Coordinator job openings:

Patron Services Coordinator jobs near you
Infographic showing various Patron Services Coordinator job openings in Decatur, IL as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,674 per year, or $22 per hour.

Splash Cove - Lifeguard

Decatur Park District

Decatur, IL • On-site

$17/hr

Part-time

Re-posted 19 days ago

Job description

Position Type:
Aquatics/Lifeguard
Date Posted:
1/5/2026
Location:
Splash CoveJOB TITLE: Splash Cove - Lifeguard
LOCATION: Splash Cove
CLASSIFICATION: Part-Time, Non-Exempt
WAGE: $17.00/hour
POSITION FOCUS
The lifeguard is responsible for providing safety to all patrons and enforcement of policies and procedures to ensure efficient operation of the Aquatic Facility during all open hours, which include, early mornings, weekdays, evenings and weekend hours.
Candidates must pass the Ellis & Associates Lifeguard pre-test to be eligible for an interview:
  • Swim 100 yards using front crawl or breaststroke without resting
  • Feet first surface dive, retrieve a 10 pound brick from a depth of 13 feet
  • Tread water without using arms for 1 minute

SUPERVISORY RELATIONSHIPS
  • Accountable to the Aquatics Supervisor.

ESSENTIAL JOB DUTIES
  • Implement water emergency procedures.
  • Attend a minimum of 4 hours of in-service training each month
  • Be dressed in the proper attire and deck at the assigned time
  • Enforce all pool rules and any other rules assigned by the manager on duty
  • Be prepared at all times to demonstrate the use of any rescue or first aid procedure as covered in the training program
  • Responsible for maintaining a clean, orderly locker room, shower room, washroom and changing area.
  • Accept and be responsible for other duties deemed appropriate by the manager on duty.
  • Supervises swimmers in assigned area of pool during public use
  • Performs first aid technique and rescue procedures, as necessary
  • Reports any irregular discipline, safety or maintenance problems to the Aquatics Supervisor or Lesson Coordinator
  • Maintains a current Ellis & Associates lifeguard certification
  • Attends work on a regular basis
  • Performs the job safely and in compliance with District policies, procedures, work and safety rules, and the employee handbook
  • Maintains a clean and organized work environment
  • Additional functions as assigned which may be considered essential
  • Maintain and fill out appropriate paperwork when an accident or a save has occurred

REQUIRED KNOWLEDGE
  • Thorough knowledge of the principles, practices and standards of CPR, lifesaving and first aid techniques
  • Thorough knowledge of emergency and auxiliary services available in the community when needed in emergency situations
  • Good knowledge of Park District Pool Rules and Regulations
  • Good knowledge of pertinent safety precautions

REQUIRED COMPETENCIES
  • Ability to enforce facility rules and regulations
  • Capacity to perform CPR, first aid and water lifesaving skills when required
  • Ability to respond to inquiries and requests received from the general public
  • Capacity to provide a high level of customer service to internal and external customers
  • Ability to maintain positive and effective working relationships with other employees, children and the general public
  • Ability to work with general direction from immediate supervisor
  • Capacity to work and maintain composure in periods of high activity and in emergency situations
  • Capacity to follow through on tasks to completion
  • Ability to work in a team atmosphere, promoting positive work relationships with supervisors and co-workers
  • Ability to demonstrate leadership qualities to perform required work
  • Capacity to be self-motivated and achieve assigned goals
  • Ability to maintain self-control and composure in difficult situations
  • Ability to follow directions and communicate in English verbally and in writing
  • Ability to read and understand materials printed in English
  • Capacity to proactively resolve problems, if authorized to do so, or to refer problems to immediate supervisor

EDUCATION, EXPERIENCE AND TRAINING
  • Minimum age of 16 is required
  • Ellis & Associates Lifeguard license or willing to obtain
  • Candidates must pass the Ellis & Associates Lifeguard pre-test to be eligible for an interview:
    • Swim 100 yards using front crawl or breaststroke without resting
    • Feet first surface dive, retrieve a 10 pound brick from a depth of 13 feet
    • Tread water without using arms for 1 minute

HOURS
  • Sunday through Saturday, varied hours based on the facility's hours of operation, with work hours designated by Aquatics Supervisor
  • Minimum of 20 hours per week during summer seasonal operations
  • Overtime, night, weekend and holiday work hours, as required
  • Employee is expected to be on duty whenever the need exists

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
  • Standing and sitting for sustained periods of time while completing work
  • Some bending, kneeling and reaching for items off floor and high shelves
  • Ability to lift up to 25 lbs. in aquatic equipment, paper boxes, storage boxes and other supplies
  • Exposure to natural and potentially extreme weather conditions
  • Exposure to noise distractions from employees or equipment operation in adjacent work areas
  • Infrequent exposure to cleaning materials
  • Capacity to work in a high stress environment under multiple deadlines and with frequent interruptions
  • Ability to work extra hours to accomplish and complete high volume of work
  • Exposure to various chemicals (i.e., chlorine, murractic acid, diatomaceous earth, cleaning materials and disinfectants) as used in routine aquatic maintenance Exposure to chronic infectious disease while performing routine first aid or emergency procedures
  • Protective clothing and equipment is required as it pertains to the particular job duty:
  • Seal easy
  • Automated External Defibrillator (AED)
  • Oxygen
  • Non-Latex and latex gloves
  • Sunscreen
  • Sunglasses and hat

Decatur Park District is an Equal Opportunity Employer.

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