Patient Support Program Jobs in Quebec (NOW HIRING)

Schedule: Flexible Monday to Friday (remote)

Join our team

TELUS Health is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently - benefiting both patients and providers. We connect millions of Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English.

At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: "how can we help more people?" This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause. Aiming to put virtual care in the hands of every Canadian, we help employees stay healthy and keep them performing at their best.

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We're a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.

We are seeking a dedicated full-time Clinical Lead to join the TELUS Health Virtual Care team.

As a Clinical Lead, you will report directly to the Head of Clinical Services and play a pivotal role in driving Clinical Operations initiatives. Your primary focus will be on optimizing team workflows and elevating clinical service excellence through clinical leadership based in evidence-based care delivery primarily to both English and French speaking Nurses, Nurse Practitioners and Physicians.

In this key position, you will leverage your extensive clinical expertise to provide comprehensive support and leadership to our clinical teams nationwide. Collaborating closely with other Clinical and operational leaders, you will spearhead both short-term and long-term projects. Your responsibilities will include the development,  implementation and evaluation of streamlined clinical protocols and processes to ensure the delivery of high-quality care efficiently.

As a lead for clinical projects, you will engage with various business units to conceptualize and introduce innovative clinical tools and products. Your role will be instrumental in shaping the future of clinical services at TELUS Health Virtual Care, driving continuous improvement and fostering a culture of excellence in patient-centered care.

What you'll do

• Leading Clinical Strategy: Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
• Facilitating Communication: Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives. Strive to maintain a balance between clinician retention and organizational goals
• National Operations Alignment: Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
• Operational Excellence: Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
• Process Improvement: Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
• Local Operations Leadership: Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
• Clinical Expertise: Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

What you bring

• Primary Care Nurse Practitioner in good standing with the affiliated regulatory body
• Bilingualism & mastery in French and English, both spoken and written is mandatory
• Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
• Strong organizational and facilitation skills, data analysis and leadership abilities
• Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
• Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
• Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
• Availability: Able to work 7.5 hours a day, Monday to Friday

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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