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Patient Support Associate Jobs in Plano, TX (NOW HIRING)

Jj

Associate Director, PSC Operations

Dallas, TX · On-site

The Associate Director, Patient Service Center (PSC) Operations is responsible for leading a team ... Strong understanding of call center operations, patient support programs, KPIs, and healthcare ...

Axena Health, Inc.

Patient Access Associate

Dallas, TX · Remote

$25 - $29/hr

The Patient Access Associate supports patients seeking insurance coverage for the Leva Pelvic Health System by assisting with prior authorization submissions, payer follow-ups, and early-stage ...

Axena Health, Inc.

Patient Access Associate

Dallas, TX · On-site +1

$25 - $29/hr

The Patient Access Associate supports patients seeking insurance coverage for the Leva ® Pelvic Health System by assisting with prior authorization submissions, payer follow-ups, and early-stage ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Plano, TX

Patient Support Associate information

See Plano, TX salary details

$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient support associate in Plano, TX is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $22.79 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Plano, TX?

The most popular types of Patient Support jobs in Plano, TX are:

What are popular job titles related to Patient Support Associate jobs in Plano, TX?

For Patient Support Associate jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Patient Support Associate jobs in Plano, TX look for?

The top searched job categories for Patient Support Associate jobs in Plano, TX are:

What cities near Plano, TX are hiring for Patient Support Associate jobs?

Cities near Plano, TX with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Plano, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,303 per year, or $24.2 per hour.

Lead Patient Coordinator

Coppell Dentistry for Kids

Coppell, TX • On-site

$16.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Respond to patient inquiries via phone, email, and in person to provide support and information.

  • Schedule, confirm, and coordinate patient appointments with clinical staff to ensure efficient workflow.

  • Assist with insurance verification, billing questions, and processing payments to maintain accurate financial records.

Job description

Be a part of something special!

About the Role:

The Lead Patient Coordinator at Coppell Dentistry for Kids plays a critical role in ensuring an exceptional patient experience by providing comprehensive support throughout the patient care journey. This position involves acting as a liaison between patients and clinical staff, addressing patient inquiries, scheduling appointments, and facilitating communication to promote smooth and efficient operations. The specialist will manage patient records with accuracy and confidentiality, assist with insurance verification and billing questions, and help resolve any concerns to enhance patient satisfaction. By maintaining a compassionate and professional demeanor, the Patient Support Specialist contributes to building trust and fostering long-term relationships with patients. Ultimately, this role is essential in supporting the practice’s mission to deliver high-quality pediatric care with a patient-centered approach.

Responsibilities:

  • Serve as the primary point of contact for patients, responding promptly to phone calls, emails, and in-person inquiries.
  • Schedule and confirm patient appointments, coordinating with clinical staff to optimize daily workflow.
  • Assist patients with insurance verification, billing questions, and payment processing to ensure clarity and accuracy.
  • Maintain and update patient records in compliance with privacy regulations and office policies.
  • Collaborate with the pediatric team to communicate treatment plans, appointment reminders, and follow-up care instructions.
  • Address and resolve patient concerns or complaints with empathy and professionalism, escalating issues when necessary.
  • Support administrative tasks such as preparing patient forms, managing correspondence, and organizing patient files.
  • Assist patients with understanding financial agreements and payment options
  • Support insurance verification and benefits communication
  • Process payments and maintain accurate patient financial records
  • Collaborate with the financial coordinator to ensure clear and accurate financial communication

Skills:

The Patient Coordinator utilizes strong communication skills daily to clearly and compassionately interact with patients, ensuring their questions and concerns are addressed effectively. Organizational skills are essential for managing appointment schedules, patient records, and administrative tasks to maintain smooth office operations. Proficiency with electronic health records and practice management software enables accurate data entry and retrieval, supporting clinical and billing processes. Problem-solving skills are applied when resolving patient issues or coordinating between departments to facilitate seamless care delivery. Additionally, empathy and cultural sensitivity are critical in building rapport with patients from diverse backgrounds, enhancing their overall experience at the practice.

Minimum Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in a healthcare or dental office setting preferred.
  • Strong communication and interpersonal skills to effectively interact with patients and team members.
  • Basic computer proficiency, including experience with electronic health records (EHR) systems.
  • Ability to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications:

  • Associate degree or certification in healthcare administration or related field.
  • Experience working in a pediatric or dental practice environment.
  • Familiarity with insurance processes and medical billing procedures.
  • Proficiency in practice management software and Microsoft Office Suite.
  • Bilingual abilities to support a diverse patient population.

Details: 

  • Monday – Friday (8:00AM - 5PM)
  • No Evening, No Holidays, No Weekends
  • Benefits Offered

Benefits: 

  • Medical, Dental, and Vision Insurance 
  • Long-Term and Short-Term Disability Insurance 
  • Company provided Life Insurance 
  • Employee Assistance Program
  • 401K with company contributions
  • Competitive pay + growth opportunities
  • Paid time off + paid holidays
  • Discounted and Free Pediatric dental and orthodontic treatments

Apply