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Patient Support Associate Jobs in Jackson, TN (NOW HIRING)

West Tennessee Healthcare

RN II

Milan, TN · On-site

... patient and his/her family and collaborates with other disciplines for providing emotional support ... Completion of a diploma, associate, or baccalaureate degree in nursing required. LICENSURE ...

West Tennessee Healthcare

RN II

Bolivar, TN · On-site

... patient and his/her family and collaborates with other disciplines for providing emotional support ... Completion of a diploma, associate, or baccalaureate degree in nursing required. LICENSURE ...

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Patient Support Associate information

See Jackson, TN salary details

$12

$23

$63

How much do patient support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient support associate in Jackson, TN is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $22.60 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What job categories do people searching Patient Support Associate jobs in Jackson, TN look for?

The top searched job categories for Patient Support Associate jobs in Jackson, TN are:

What cities near Jackson, TN are hiring for Patient Support Associate jobs?

Cities near Jackson, TN with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Jackson, TN as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,873 per year, or $24 per hour.

RN ASN or BSN (B9-Oncology)

West Tennessee Healthcare

Jackson, TN • On-site

Full-time

Re-posted 25 days ago

West Tennessee Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

670th of 898 rated healthcare providers

Job description

Category:
RN
City:
Jackson
State:
Tennessee
Shift:
12 - Night (United States of America)
Job Description Summary:
Under the general supervision of the Director and Clinical Manager, responsible for providing quality patient care using the nursing process, the direction of other nursing staff, and the operation of assigned unit on assigned shift as scheduled. Employee is subject to call back and overtime as required by the hospital.
ESSENTIAL JOB FUNCTIONS:
  • Performs initial patient assessment utilizing the nursing process and age specific needs, prescribes plan of care for each patient, updating as necessary, and confers with other shifts and departments to promote continuity of care.
  • Documents initial assessment, delivery of patient care, and other pertinent information in patient's medical record; monitors documentation of other personnel.
  • Coordinates and performs bedside care of patients; performs, assists, or delegates with skilled procedures.
  • Administers or supervises administration of scheduled and PRN medications, intravenous fluids, blood, and blood products.
  • Informs physician of patient's arrival, general condition, and pertinent physical and emotional findings, and assists the physician with treatments, examinations, and/or patient rounds when indicated.
  • Assists in supervision of patient care given by nursing personnel; evaluates standards of patient care daily on assigned shift; makes assignments appropriate to patient acuity and competency of staff; and supervises and verifies accurate transcription of orders as required.
  • Appropriately prioritizes physician's orders.
  • Communicates with patient and his/her family and collaborates with other disciplines for providing emotional support, teaching, and discharge planning.
  • Checks emergency equipment and drugs on unit each shift as assigned or required.
  • Performs as primary care giver, team leader, or charge nurse when assigned, delegating responsibilities to supportive personnel assigned to each unit.
  • Assists in orientation of new personnel to unit and serves as a role model as required.
  • Communicates information regarding patients and unit operation to other shifts and managers and uses proper channels of communication to other departments of the hospital.
  • Communicates information or provides assistance to ambulance personnel, law enforcement agencies, community agencies, allied health groups, or support groups in accordance with unit policies/procedures.
  • Performs related responsibilities as required or directed.
  • Ensures the proper segregation and safe disposal of hazardous pharmaceutical waste.

JOB SPECIFICATIONS:
EDUCATION:
  • Completion of a diploma, associate, or baccalaureate degree in nursing required.

LICENSURE, REGISTRATION, CERTIFICATION:
  • Current licensure as a Registered Nurse as approved by the Tennessee Board of Nursing for practice in the state of Tennessee.
  • Responsible for Continuing Education Units annually.
  • BLS certification must be obtained within the orientation period, and certification must be kept current while in this position.
  • ACLS & PALS is preferred
  • NRP certification must be obtained within one year of employment, and recertification must be kept current while in this position. .
  • Certification in area of clinical expertise by recognized authoritative agency desirable.
  • Additional certifications may be required at department's discretion.

EXPERIENCE:
  • N/A

KNOWLEDGE, SKILLS AND ABILITIES:
  • Skill and proficiency in the principles, concepts, and techniques of the nursing profession as normally acquired through the completion of a diploma or associate degree in nursing.
  • Knowledge of policies and procedures of the hospital and completion of skills check sheet for designated areas as acquired through 3 month probationary period.
  • Basic computer skills preferred.

NONDISCRIMINATION NOTICE STATEMENT
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

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