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Patient Support Associate Jobs in Hickory, NC (NOW HIRING)

MyEyeDr.

Patient Service/Front Desk Coordinator

Statesville, NC · On-site

$15.25 - $20.25/hr

Have the ability to at times cross train to other office support roles such as Eyewear Consultants ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Statesville, NC · On-site

$15.25 - $20.25/hr

Have the ability to at times cross train to other office support roles such as Eyewear Consultants ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Hickory, NC

Patient Support Associate information

See Hickory, NC salary details

$11

$22

$60

How much do patient support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient support associate in Hickory, NC is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.30 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are popular job titles related to Patient Support Associate jobs in Hickory, NC?

For Patient Support Associate jobs in Hickory, NC, the most frequently searched job titles are:

What job categories do people searching Patient Support Associate jobs in Hickory, NC look for?

The top searched job categories for Patient Support Associate jobs in Hickory, NC are:

What cities near Hickory, NC are hiring for Patient Support Associate jobs?

Cities near Hickory, NC with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Hickory, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,057 per year, or $22.6 per hour.

Patient Services Associate

Carolina Oncology Specialists, PA

Hickory, NC • On-site

Full-time

Posted 6 days ago

Job description

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.
Why Join Us?
We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.
Job Description:
Position Name: Patient Services Associate
Reports to: Scheduling Manager/Supervisor
FLSA Status: Non Exempt
Department: Patient Services
Location: Hickory, NC
Position Summary
The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This role is responsible for delivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment.
Key Responsibilities
Front Desk Operations
  • Greet and check in patients in a professional, courteous, and empathetic manner

  • Verify patient demographics, insurance information, and required documentation

  • Maintain a clean, organized, and welcoming reception area

  • Manage patient check-in/check-out processes

  • Collect and post co-pays and patient responsibility as required

  • Enter patient insurance policies and perform real-time eligibility in the Practice Management System when appropriate

Scheduling Coordination
  • Schedule, reschedule, and confirm patient appointments in accordance with provider availability

  • Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)

  • Ensure accurate entry of appointments into the scheduling system

  • Communicate appointment details clearly with patients and caregivers

  • Contact patients regarding appointment reminders and changes

Administrative Support
  • Maintain and update patient records in the electronic medical record (EMR) system

  • Scan, file, and manage patient documentation efficiently

  • Assist with insurance verification and referral tracking as needed

  • Collaborate with clinical staff to ensure smooth patient flow

  • Support front office workflows and special projects as assigned

Qualifications
Education & Experience
  • High school diploma or equivalent required

  • Prior experience in a medical office, scheduling, or front desk role preferred

  • Oncology or specialty practice experience is a plus

Skills & Competencies
  • Excellent communication and interpersonal skills

  • Strong organizational and time management abilities

  • Proficiency with EMR systems and basic computer applications

  • Ability to multitask and work effectively in a fast-paced environment

  • High attention to detail and accuracy

  • Compassionate and patient-focused attitude

Work Environment
  • Fast-paced outpatient oncology practice

  • Frequent interaction with patients, families, and clinical staff

  • Requires sitting, standing, and use of computers for extended periods

Core Values Alignment
  • Demonstrate empathy and respect in all patient interactions

  • Maintain confidentiality and adhere to HIPAA regulations

  • Support a collaborative, team-oriented environment

  • Uphold the highest standards of professionalism and integrity

Position Type
  • Full-time

  • Day shift; occasional schedule flexibility may be required

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