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Patient Support Associate Jobs in Federal Way, WA

RAYUS Radiology

Mammography Technologist

Federal Way, WA · On-site

$40 - $68/hr

... patient support by talking to patients throughout procedure * Adjusts Mammography scan parameters ... Assists with training of new associates, providing resource and technical expertise, as applicable ...

RAYUS Radiology

Mammography Technologist

Federal Way, WA · On-site

$40 - $68/hr

... patient support by talking to patients throughout procedure * Adjusts Mammography scan parameters ... Assists with training of new associates, providing resource and technical expertise, as applicable ...

Rayus Radiology

Mammography Technologist

Federal Way, WA · On-site

$40 - $68/hr

... patient support by talking to patients throughout procedure * Adjusts Mammography scan parameters ... Assists with training of new associates, providing resource and technical expertise, as applicable ...

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Patient Support Associate information

See Federal Way, WA salary details

$14

$28

$74

How much do patient support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient support associate in Federal Way, WA is $28.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.59 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What job categories do people searching Patient Support Associate jobs in Federal Way, WA look for?

The top searched job categories for Patient Support Associate jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Patient Support Associate jobs?

Cities near Federal Way, WA with the most Patient Support Associate job openings:

Patient Support Associate jobs near you

Patient Services Rep - Per Diem / Part-Time

Proliance Surgeons

Seattle, WA • On-site

$21.30 - $31.95/hr

Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Proliance Surgeons rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

At Proliance Surgeons our patients come from all walks of life - and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
At Proliance Surgeons - Orthopedic Specialists of Seattle, we believe great patient care starts with a supported and appreciated team. We foster a collaborative, respectful culture where employees are encouraged to grow, learn, and pursue new opportunities. In addition to meaningful work and pathways for professional development, we prioritize employee appreciation with perks like free coffee, weekly complimentary lunches, an annual holiday party, and other team-building events, because we believe a positive, connected workplace matters.
Additional perks & benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with match and profit sharing
  • Generous paid time off/sick and safe leave - accrual from date of hire
  • Holiday pay, no nights or weekends
  • Life and LTD - paid for by the company
  • Performance incentives
  • Flexible schedule
  • Learning Management System offering free CEUs
  • Team member referral program and more!

Travel between Wallingford and Ballard offices required, based on business needs.
Position Summary
The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.
Key Duties and Responsibilities
The key duties and responsibilities of the Patient Services Representative include, but are not limited to:
  • Provide exemplary customer service, both in person and on the phone.
  • Greet and direct patients, vendors, and visitors.
  • Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
  • Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
  • Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
  • Assist patients with check-in process, completion of paperwork or forms, when necessary
  • Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
  • Review records for completeness, print necessary updates and put records in order
  • Review physician clinic schedule for accuracy
  • Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
  • Facilitate flow of patients by coordinating with medical assistants and clinical team
  • Schedule appointments, conferences and meetings in person, as requested
  • Schedule interpreters for patient appointments as needed
  • Complete duties and assist others as directed
  • Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education/Experience
  • High School Diploma or the Equivalent
  • 1-2 years relevant experience in public contact, preferably in medical office environment
  • Minimum 1-year front office or reception experience, medical preferred
  • Practice Management and experience (desired)

Knowledge, Skills and Abilities
  • Superior customer service
  • Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
  • Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
  • Use time efficiently, with attention to quality, detail, accuracy and completion
  • Willing and able to be flexible with working varied hours and dependable with attendance
  • Ability to remove oneself personally from given situations, remaining objective
  • Able to adapt to change, delays or unexpected events while maintaining a positive mindset
  • Clear oral and written communication
  • Ability to provide feedback to improve performance
  • Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
  • Ability to prepare records in accordance with detailed instructions
  • Must be able to type with speed and accuracy

Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

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