ZipRecruiter

Log In

1

Patient Support Associate Jobs in Chicago, IL (NOW HIRING)

Compass Group

PATIENT SERVER

Elk Grove Village, IL · On-site

$17/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT SERVER

Hoffman Estates, IL · On-site

$16/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Banyan

Clinical Support Staff

Lisle, IL · On-site

$23 - $24/hr

Patient Engagement & Support * Assist patients in identifying and managing external stressors that may impact treatment engagement and progress. * Support therapists in family communication ...

previous page

Showing results 41-60

All JobsPatient Support Associate JobsPatient Support Associate Jobs in Chicago, IL

Patient Support Associate information

See Chicago, IL salary details

$13

$26

$69

How much do patient support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient support associate in Chicago, IL is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.52 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are popular job titles related to Patient Support Associate jobs in Chicago, IL? For Patient Support Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Chicago, IL look for? The top searched job categories for Patient Support Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Patient Support Associate jobs? Cities near Chicago, IL with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 63% Full Time, and 37% Part Time. Highlights an 79% In-person, 5% Hybrid, and 16% Remote job distribution, with an average salary of $54,185 per year, or $26.1 per hour.

Associate Director, Patient Engagement

AbbVie

Mettawa, IL • On-site

$141K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

AbbVie rating

8.6

Company rating: 8.6 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

16th of 86 rated pharmaceutical

Job description

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Associate Director, Patient Engagement is the strategic owner of AbbVie's patient engagement platform capability - encompassing large-scale vendor partnerships, platform modernization, and cross-functional collaboration on business process and operational systems. This role defines how patients experience support across the care journey, from initial access through ongoing engagement, and ensures the platforms that power that experience are scalable, compliant, and continuously improving. Success means building a best-in-class patient engagement capability that is ahead of brand and operational needs, trusted by senior partners, and executed through strong vendor and technology stakeholder relationships, disciplined governance, and a highperforming team.
Key Responsibilities
Platform Strategy & Modernization
  • Own the multi-year patient engagement platform strategy across all therapeutic areas and patient support programs
  • Lead the migration of a large-scale patient engagement platform from an external vendor environment to an internal AbbVie-hosted model; managing timeline, risk, scope, and business readiness end-to-end
  • Define and evolve platform governance frameworks, operating standards, and roadmap investment priorities that scale across the portfolio
  • Drive an innovative mindset toward digital engagement, continuously evaluating emerging technologies and solutions appropriate for a regulated patient services environment

Vendor & Budget Accountability
  • Serve as primary executive owner of a large-scale strategic vendor relationship -managing contractual obligations, SLAs, QBRs, and partner accountability
  • Own platform budget planning, including multi-year investment decisions, cost optimization opportunities, and ROI tracking
  • Establish and monitor system KPIs and performance metrics benchmarked against SLAs, ensuring vendor delivery meets quality and compliance standards - Build strong, open partnerships with strategic vendors grounded in shared expectations, transparent communication, and mutual accountability

Business Process & Operational Collaboration
  • Partner with the Telephony Platform Owner on cross-platform integration strategy, ensuring patient engagement systems and call center operations function as a seamless, connected experience
  • Participate in operational sessions to surface platform dependencies, align priorities, and resolve cross-functional friction points between patient engagement, intake, and telephony capabilities

Enterprise Collaboration & Stakeholder Alignment
  • Lead senior-level relationships across Marketing, BTS, Legal, Compliance, Patient Engagement, Access & Reimbursement, and Enterprise Strategy
  • Translate complex business requirements and platform interdependencies into clear strategic narratives for VP-level and above stakeholders
  • Represent Patient Engagement platforms in enterprise-wide initiatives; including new product launches, system integrations, and enterprise compliance programs -
  • Establish and maintain consistent communication cadences (QBRs, status updates, leadership dashboards) that keep all partners aligned on progress, priorities, and risk

Team & Capability Leadership
  • Lead, develop, and retain a high-performing team; prioritize team workloads and conduct impact assessments to ensure efforts deliver intended value
  • Proactively identify risks and architect mitigation strategies that remove barriers and drive program progression
  • Build a culture of accountability, agile execution, user-centric design, and continuous improvement - Champion change management, bringing stakeholders along through platform transitions and new ways of working

Qualifications
  • B.A./B.S. in Business, Communications, Marketing, or related field
  • 8+ years of professional experience in pharma or patient services; 3+ years in a leadership role
  • Deep expertise in patient engagement, hub operations, or related patient services functions (access & reimbursement, nursing services, specialty pharmacy)
  • Proven experience managing large-scale vendor relationships and platform budgets in a regulated healthcare environment
  • Demonstrated success leading platform migrations or large-scale technology transitions - from requirements through go-live and operational handoff
  • Working knowledge of Salesforce Health Cloud or Life Sciences Cloud strongly preferred
  • Familiarity with telephony platforms (e.g., Five9) and cross-platform integration patterns
  • Strong understanding of pharmaceutical patient services regulations in the U.S.
  • Project Management Professional (PMP) certification a strong plus
  • Executive-ready communication skills; able to distill complex, technical content into compelling business narratives
  • Highly analytical with the ability to interpret data and drive action; understanding of MDM and data integration methodologies a plus

Key Competencies
  • Strategic leadership - sets vision, shapes team structure, and drives long-term capability development
  • Vendor management - owns multi-million-dollar relationships with discipline and partnership
  • Stakeholder influence - builds credibility and drives alignment across a highly matrixed organization without direct authority
  • Agile execution - applies agile principles from requirements through launch, with a relentless focus on user experience and quality
  • Change leadership - a skilled change agent who brings teams and partners through complex transitions with clarity and confidence

Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

AbbVie logo

About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

View All AbbVie Jobs

Apply