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Patient Support Associate Jobs in Gurnee, IL (NOW HIRING)

Compass Group

PATIENT TRANSPORTER

Hoffman Estates, IL · On-site

$16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT TRANSPORTER

Hoffman Estates, IL · On-site

$16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT TRANSPORTER

Mount Pleasant, WI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT TRANSPORTER (PART TIME)

Mount Pleasant, WI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT OBSERVATION ASSISTANT

Racine, WI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Gurnee, IL

Patient Support Associate information

See Gurnee, IL salary details

$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient support associate in Gurnee, IL is $24.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $22.84 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What job categories do people searching Patient Support Associate jobs in Gurnee, IL look for?

The top searched job categories for Patient Support Associate jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Patient Support Associate jobs?

Cities near Gurnee, IL with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Gurnee, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,446 per year, or $24.3 per hour.

Associate Director, Market Research and Analytics - Patient Services

AbbVie

Mettawa, IL • On-site

$141K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

AbbVie rating

8.6

Company rating: 8.6 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

16th of 86 rated pharmaceutical

Job description

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The AbbVie Patient Services (APS) organization is responsible for providing exceptional patient experiences through the identification and execution of resources to support patients throughout their treatment journey. The Analytics and Performance Excellence (APEX) Market Access Patient Services (MAPS) function serves as the catalyst for understanding the patient's treatment experience and developing analytical resources to support the APS team. The Associate Director, Market Research and Analytics - AbbVie Patient Services position will provide best in class analytics leadership for the Access, Reimbursement and Fulfillment team within APS MAPS. It will focus on Patient Support Program services, including Copay, Field Reimbursement Managers (FRMs) and Prior Authorization enablement. A core focus will be on improving and optimizing patient conversion, and helping to identify, reduce or eliminate any relevant barriers related to patient access through patient journey tracking.
KEY RESPONSIBILITIES:
  • Map out all aspects of the patient journey and identify all barriers to patient access
  • Define and oversee the development of analytical solutions that explain the drivers or barriers impacting patient outcomes
  • Establish KPIs and manage the development of dashboards that provide visibility into the performance of access solutions, including Copay, FRMs and Prior Authorization enablement
  • Utilize third party vendors such as IQVIA, Symphony, Relay Health and CoverMyMeds to facilitate and accelerate the patient journey
  • Identify and address key business issues related to program execution and performance, ensuring that multiple partners/stakeholder perspectives are considered
  • Perform / lead primary market research as needed. This is a hybrid role with an analytics emphasis but includes some research. Analytics / research split is ~75% / 25%.
  • Lead integration with Market Access and Brand MAPS teams with respect to Access, Reimbursement & Fulfillment - onboard and drive adoption of new best in class tools/capabilities developed in cooperation with relevant stakeholders
  • Collaborate closely with Copay Center of Excellence (CCOE), AbbVie Patient Services, Data Operations, BTS and Brand teams, communicating gaps in data reliability, timeliness, metric hygiene, and contributing to the improvement of the overall analytics ecosystem
  • Support CCOE team with copay forecasting capabilities, generating insights to effectively communicate impacts from copay design changes, or from industry or competitor actions
  • Leverage innovative, sophisticated analytic models that address critical issues but also meet key business criteria (e.g. cost, risk, business impact) and key technical criteria (e.g. reliability, validity, and predictability)
  • Lead a combination of contractors and external suppliers; mentor junior team members.

Qualifications
  • Bachelor's Degree required, with a concentration in Business, Analytics, Economics, Mathematics, Statistics, Engineering or a related discipline. Master's Degree a plus
  • This position requires 8+ years of experience in quantitative analysis of operational, sales or marketing data, and the ability to utilize data to develop business plans and strategies to better optimize a patient or customer funnel
  • Knowledge and understanding of pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Symphony/IQVIA claims, etc.
  • Candidate must have strong leadership skills, a proven ability to work closely and effectively with all corporate functions and senior management, and the ability to clearly articulate how to address patient funnel related challenges
  • Must exhibit proficiency commensurate with Associate Director level in the following competencies: anticipate future needs, build collaborative partnerships, design, and implement innovative solutions, demystify complex information, communicate insights and solutions
  • The qualified candidate will be able to provide guidance and direction to onshore and offshore contractors, ensuring that relevant tasks and projects progress successfully.
  • Self-driven, intellectually curious and independent mindset, comfortable assessing unexplored or imperfect data landscapes, and has instinctive intuition for associating data back to relevant business needs
  • Experience with programming languages used in analytics (R, Python, Dataiku, SAS, or SPSS) and related statistical modules highly desired
  • BI tool (Qlik/Tableau/Power BI) and DB query language (SQL/HIVE/IMPALA) knowledge preferred

Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie employees say

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About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

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