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How much do patient support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient support associate in Florida is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $17.79 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Florida? The most popular types of Patient Support jobs in Florida are:
What are popular job titles related to Patient Support Associate jobs in Florida? For Patient Support Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Florida look for? The top searched job categories for Patient Support Associate jobs in Florida are:
What cities in Florida are hiring for Patient Support Associate jobs? Cities in Florida with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,276 per year, or $18.9 per hour.

Patient Service Rep I - Family Practice

Health First Shared Services

Titusville, FL • On-site

$14.25 - $18.25/hr

Other

Medical, Vision

Posted 4 days ago

Job description

Patient Service Representative I

The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

Primary responsibilities include:

  1. Responding to customer's needs in a timely and professional manner.
  2. Answering telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; taking complete and accurate messages.
  3. Facilitating patient appointments and referrals in a timely, efficient, and friendly manner.
  4. Obtaining demographic and insurance information from patient and inputs data accurately into the patient management system.
  5. Obtaining required signatures on consents and distribute patient information and compliance literature.
  6. Verifying patient's insurance eligibility utilizing assigned tools, updating information in patient's account as needed.
  7. Preparing financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicating the information to the patient.
  8. Collecting all current and past-due patient responsibility balances prior to services being rendered.
  9. Performing daily reconciliation, balancing, and cash out procedures and entering payment into practice management system.
  10. Preparing the next day's work for all scheduled patients.

Work experience:

  • Education: High School Diploma or equivalent.
  • Work Experience: 1 year of customer service.
  • Licensure: None.
  • Skills/Knowledge/Abilities: Knowledge of Microsoft Officer applications – Outlook, Teams, Word, Excel, etc.
  1. Excellent verbal and written communication skills.
  2. Ability to relate well to all customers.
  3. Knowledge of Healthcare terminology.

Preferred qualifications:

  • Education: Associate's degree in relevant field.
  • Work Experience: Five (5) years of Healthcare office experience.
  • Certification: American Heart Association (AHA) HeartSaver CPR AED course.

Physical requirements: Sedentary. Majority of time involves sitting or standing; occasional walking, bending, stooping Long periods of computer time or at workstation. Light work that may include lifting or moving objects up to 20 pounds with or without assistance. May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits: About Health First

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule: Full-Time

Shift Times: 9:00am-5:30pm

Paygrade: PG-26

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