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Patient Service Representative Jobs in Dallas, GA

Tenet Health

Patient Service Representative-Canton

Marietta, GA · On-site

$16.50 - $21/hr

... representative • Check-Out representative • Call Center representative • Kiosk Greeter In ... Contacts Patient Financial Services to discuss outstanding balances when patients as communicated ...

THOMAS EYE GROUP PC

$16.75 - $21.50/hr

Must have a desire to provide customer service and achieve the goals and objectives established by ... Consistently enters data in the EMR system and records detailed information in the patient file.

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Patient Service Representative information

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How much do patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative in Dallas, GA is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $19.33 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Dallas, GA?

For Patient Service Representative jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Dallas, GA look for?

The top searched job categories for Patient Service Representative jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Patient Service Representative jobs?

Cities near Dallas, GA with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,107 per year, or $17.8 per hour.

Patient Service Representative-Canton

Tenet Health

Marietta, GA • On-site

$16.50 - $21/hr

Full-time

Posted 18 days ago

Tenet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

670th of 898 rated healthcare providers

Job description


The person in this role may act in either, all, or some of the following functions and must be efficient in all processes associated with any or all of the functions listed:
• Check-In representative
• Check-Out representative
• Call Center representative
• Kiosk Greeter
In addition, this role must be able to travel to any and/or all locations as needed based on clinic staffing needs.
Responsibilities
  • Must greet patients and staff in a pleasant, positive, respectful manner at all times.
  • When acting in role of Kiosk greeter, this position is responsible for patrolling the area near kiosks and assisting patients with electronic check-in process
  • Ability to register patients in an efficient and accurate manner as outlined in the department policies and procedures.
  • Must be able to travel unassisted between locations as needed.
  • Must possess working knowledge of applicable insurance programs and have the ability to apply appropriate information as part of the patient scheduling and registration process.
  • Clearly communicates to patients their insurance coverage; to include routine coverage, medical coverage and non-covered services such as refraction fees.
  • Read system alerts and collect or advise patients regarding their balance due, need to update or add additional information.
  • Must monitor Main Patient Waiting area, and bring to the attention of clinical staff any patient waiting more than 20 minutes.
  • Answer the telephone using appropriate MEC greeting using a warm and friendly voice.
  • Responsible for entering accurate charges 85% of the time.
  • Must understand insurance payment requirements for all physicians and optometrists.
  • Must use the insurance matrix, Medicare allowable book and MEC Adjustable Fee Schedule routinely in order to collect correct amount on patient's insurance
  • Verify vision and medical coverage and enter appropriate authorizations in the system as required.
  • Collects co-payments and appropriate deductibles 85% of the time.
  • Reviews Charge Preview Report daily for accuracy.
  • Must use Tele-check service and credit card electronic payment systems (as applicable, based on location).
  • Upload Televox reports
  • Responsible for obtaining Meaningful Use (MU) data within regulatory guidelines.
  • Responsible for utilizing and meeting current quota with Brevium (patient recall) system.
  • Generate receipts for patient transactions 85% of the time.
  • Schedule patient for proper follow up appointment as requested by provider, OR enter patient information in Recall system 85% of the time.
  • Use cross selling skills, to provide information about Marietta Eye Optical (MEO) and their eye glasses or contact lens products as outlined in the company policy and procedures.
  • Generate key closing reports that will assist in balancing transactions at the end of each day as outlined in the company policies and procedures.
  • End of the day transactions must balance 100% of the time. Batches for Check-In and Check-Out must balance and charges posted correctly at the end of each working day.
  • Work with clinical staff to obtain final diagnosis code(s), when they have been omitted from fee sheet.
  • Prepare for next day by printing schedule, pulling vision plans or checking the missing charge report for each patient appointment.
  • Must be able to handle team conflict in a professional manner as outlined in the company policies and procedures.
  • Communicates patient related problems to management within a reasonable amount of time.
  • Answer switchboard calls within three (3) rings.
  • Ability to handle up to 500 calls per day with speed, calmness and accuracy.
  • Transfers internal and external telephone calls to staff, departments or satellites as outlined in department policy and procedures.
  • Follows office procedure for patient medical record transfer to other physician or provider office or facility.
  • Actively promotes practice by following guidelines for handing or sending welcome letters and educational handouts
  • Contacts Patient Financial Services to discuss outstanding balances when patients as communicated through NextGen Alerts or other communications..
  • Document messages and create tasks for Triage/Technician-On-Call. (TOC), when needed.
  • Contact physician or technician to obtain approval for "work-in" or "schedule override" appointments as needed.
  • Maintain patient confidentiality at all times.
  • Assists other staff as needed and attend required meetings.
  • Appointments are scheduled.
  • Add patient demographics and insurance information to the practice management system. Information includes but is not limited to, name, address, insurance, email, telephone numbers, primary and referring physician.
  • Advise patient of any special instructions and directions to clinic.
  • Confirm appointments as needed.
  • Cancel and reschedule appointments, as necessary.
  • Reviews confirmation list each morning, and makes appropriate notations in the system.
  • Prepares new medical record charts as needed (applicable based on location).
  • Checks medical record charts back into chart system using NextGen Chart notes (location specific).
  • Sends out patient Recall cards, makes address changes in system as needed.
  • Must demonstrate proficiency in using NextGen for registration, check out, medical record request, insurance matrix utilization, chart note documentation, TOC documentation.
  • Must demonstrate proficiency in using telephone system.
  • Maintains a clean and uncluttered appearance of the reception and front office area.
  • Adheres to office policies outlined in the Employee Handbook.
  • Assumes accountability for his or her own work performance.
  • Responsible for reviewing emails daily and changing protocol as directed in email and other electronic communication.
  • Follows assigned work schedule and hours
  • Participates in staff development through morning huddles, staff meetings, continuing education courses, evaluations and constructive daily problem solving and conflict resolution.

Qualifications
Education
High school diploma or GED
Experience
One year previous experience or training in patient registration or a related area in a healthcare facility.

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