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Patient Service Representative Jobs in Athens, GA

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Monday - Friday, 10:00 AM - 7:00 PM HOURLY RATE: $16.00 The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to ...

MC-Rx

Patient Services Representative I

Gainesville, GA · On-site

$16/hr

SHIFT: 10am - 7pm, Monday - Friday HOURLY RATE: $16.00 The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to ...

New

MC-Rx

Patient Services Representative I

Gainesville, GA · On-site

$16/hr

SHIFT: 10am - 7pm, Monday - Friday HOURLY RATE: $16.00 The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to ...

New

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Athens, GA · On-site

$55K/yr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Monroe, GA · On-site

$55K/yr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Winder, GA · On-site

$18/hr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Monroe, GA · On-site

$55K/yr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

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Patient Service Representative information

See Athens, GA salary details

$12

$19

$25

How much do patient service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient service representative in Athens, GA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.67 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Athens, GA?

For Patient Service Representative jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Athens, GA look for?

The top searched job categories for Patient Service Representative jobs in Athens, GA are:

What cities near Athens, GA are hiring for Patient Service Representative jobs?

Cities near Athens, GA with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,659 per year, or $19.1 per hour.

Patient Service Representative (Front Desk) Oconee

WellStreet Urgent Care

Watkinsville, GA • On-site

$15.75 - $20/hr

Full-time

Medical

Posted 7 days ago

Job description

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent Care experience.

Responsibilities:

  • Greet patients and provide instructions to all visitors in a polite and professional manner
  • Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
  • Maintain the readiness of the Piedmont Urgent Care reception area
  • Perform clerical tasks and adhere to established policies and procedures
  • Determine and collect each patient’s financial responsibility
  • Assist the practice manager and other staff as required
  • Provide overall support for Physicians and office operations
  • Obtain and document patient history
  • Understand and enforce standard healthcare regulatory requirements
  • Collect and maintain all patient and business documents while maintaining confidentiality
  • Perform office procedures including all general administrative duties
  • Document Electronic Medical Record (EMR) all medical interventions
  • Assure HIPAA and OSHA compliance
  • May be asked to travel to nearby Piedmont Urgent Care locations to support the staff

Minimum Qualifications:

  • High school diploma or equivalent.
  • 1+ years of experience in a medical office or emergency room setting.
  • Urgent care experience preferred, but not required.
  • Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
  • Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

INDPUC

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About WellStreet

Sourced by ZipRecruiter

Industry

Health care and social assistance, medical and diagnostic laboratories and home health care services

Company size

201 - 500 Employees

Headquarters location

Atlanta, GA, US

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