Patient Rights Advocate Jobs in California (NOW HIRING)

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Position Summary:

The Navigator for Orthopedic and Cardiac Services at Hollywood Presbyterian Medical Center (HPMC) plays a vital role in supporting the hospital's mission to deliver patient-centered, culturally sensitive, and efficient care. This role ensures personalized guidance through the healthcare continuum, emphasizing education, care coordination, and advocacy for patients undergoing orthopedic and cardiac procedures. The Navigator acts as a liaison between patients, families, and healthcare providers to streamline processes and ensure high-quality clinical outcomes and enhance operational efficiency.

Duties:

1. Operational Management:

• Provide tailored education to patients and families regarding orthopedic and cardiac procedures, recovery expectations, and self-care.
• Coordinate multidisciplinary care plans involving surgeons, cardiologists, case managers, nurses, physical therapists, and social workers.
• Ensure timely scheduling of surgeries, diagnostic imaging, consultations, and rehabilitation services.
• Communicate effectively with all stakeholders to enhance continuity and quality of care throughout the patient journey.
• Monitor and report quality metrics related to patient satisfaction, readmissions, and length of stay for orthopedic and cardiac services.
• Assist in implementing evidence-based practices and clinical pathways that align with national standards and organizational goals.
• Support community outreach efforts and provide education to raise awareness of HPMC’s orthopedic and cardiac programs.
• Work collaboratively with the performance improvement team to achieve accreditation standards and improve patient outcomes.

2. Staff Management:

• Conduct education for staff on the patient types and case studies with ongoing coaching.
• Foster a collaborative and supportive work environment.

3. Patient Care:

• Ensure that patients receive high-quality care in accordance with their treatment plans.
• Monitor patient progress and adjust care strategies as necessary.
• Address patient and family concerns with empathy and professionalism.

4. Regulatory Compliance:

• Ensure compliance with all local, state, and federal regulations and standards.
• Prepare for and participate in inspections and audits.
• Maintain up-to-date knowledge of industry regulations and best practices.
• Review and Develop a plan of correction for deficiencies noted during survey inspections and provide a written copy of such in collaboration with the organization’s regulatory oversite to the governing board and ombudsman representative as required.

5. Financial Management:

• Monitor revenue and expenses to ensure financial sustainability.
• Implement cost-control measures while maintaining quality care.

6. Quality Improvement:

• Develop and monitor quality improvement initiatives.
• Analyze data to identify areas for improvement in patient care and operational efficiency.
• Lead staff training on quality improvement practices.
• Participate in Infection Prevention practices.

7. Committee Functions:

• Serve on various committees of the facility and provide written/oral reports of such committee meetings as directed or as may become necessary
• Assist Quality department in developing and implementing appropriate plans of action to correct identified quality deficiencies
• Evaluate and implement recommendations from the facility’s committees as necessary.

8. Safety:

• Ensure all facility personnel, visitors, etc., follow established safety regulations, to include fire protection/prevention, smoking regulations, infection prevention, etc.
• Ensure the building and grounds are maintained in good repair.
• Review accident/incident reports and establish an effective accident prevention program.
• Ensure all personnel follow established regulations governing the use of labels and MDSs for hazardous materials.
• Ensure that facility procedure manuals identify safety precautions and equipment to use when performing tasks that could cause bodily injury.
• Ensure that facility personnel follow established ergonomics policies and procedures.
• Ensure that all facility personnel performing tasks that involve potential exposure to blood, body fluids, or hazardous materials participate in in-service training program prior to performing such tasks.

9. Patient Rights:

• Maintain confidentiality of all patient information.
• Ensure the patients’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights.
• Review patient complaints and grievances and follow-up as required.

JOB QUALIFICATIONS:

Minimum Education (Indicate minimum education or degree required.)

• Bachelor’s degree in healthcare administration, nursing, or a related field.

Preferred Education (Indicate preferred education or degree required.)

• Master’s Degree Preferred.
• Experience in managing patients with orthopedic and cardiac conditions.
• Familiarity with California Department of Public Health (CDPH) regulations.
• Strong problem-solving skills and ability to manage crisis situations effectively.

Minimum Work Experience and Qualifications (Indicate minimum years of job experience, skills or abilities required for the job.)

• Must have, at a minimum, 3-5 years’ experience in a supervisory capacity in an acute care hospital.
• Minimum of 3 years’ experience in orthopedic or cardiac patient care.
• Ability to communicate effectively verbally and in writing.
• Must be able to work in a union environment.
• Strong understanding of healthcare regulations and compliance.
• Excellent leadership, communication, critical thinking, organizational skills and interpersonal skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Proficient in healthcare management software and electronic health records (EHR), and finance management.
• Knowledge of Epic EHR system is an asset.
• Demonstrated commitment to the values and mission of Hollywood Presbyterian Medical Center.

Preferred Work Experience and Qualifications (Indicate preferred years of job experience, skills or abilities required for the job.)

• Experience in care coordination, patient navigation, or case management is strongly preferred.

Required Licensure, Certification, Registration or Designation (List any licensure or certification required and specify name of agency.)

• Current California Registered Nurse (RN) license
• American Heart Association BLS Card
• American Heart Association ACLS Card
• Current Los Angeles County Fire Card (or must be obtained within 30 days of hire)
• Assault Response Competency (ARC) required (within 30 days of hire)