Patient Relations Coordinator At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we ...
Patient Relations Coordinator At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we ...
The Patient Relations Coordinator serves as a liaison between patients, families, and the healthcare organization to promote a positive patient experience and address concerns in a timely and ...
The Patient Relations Coordinator serves as a liaison between patients, families, and the healthcare organization to promote a positive patient experience and address concerns in a timely and ...
The Patient Relations Coordinator serves as a liaison between patients, families, and the healthcare organization to promote a positive patient experience and address concerns in a timely and ...
The Patient Relations Coordinator serves as a liaison between patients, families, and the healthcare organization to promote a positive patient experience and address concerns in a timely and ...
Patient Relations Rep - Greater Heights
Houston, TX · On-site
$16 - $19/hr
Patient Relations Representative At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When ...
Patient Relations Rep - Greater Heights
Houston, TX · On-site
$16 - $19/hr
Patient Relations Representative At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When ...
Patient Insurance Analyst
$21.10 - $40.90/hr
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping ...
Patient Insurance Analyst
$21.10 - $40.90/hr
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping ...
Patient Relations (Ambassador)
San Antonio, TX · On-site +1
$36K - $48K/yr
Patient Relations (Ambassador)/ PD03884A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements ...
Patient Relations (Ambassador)
San Antonio, TX · On-site +1
$36K - $48K/yr
Patient Relations (Ambassador)/ PD03884A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements ...
Patient Relations Advisor
Dallas, TX · On-site
Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
Patient Relations Advisor
Dallas, TX · On-site
Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
Patient Relations Advisor
Dallas, TX · On-site
Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
Patient Relations Advisor
Dallas, TX · On-site
Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
$19.65 - $29.94/hr
Summary The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient ...
$19.65 - $29.94/hr
Summary The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient ...
Patient Relations Rep II - TMC
Houston, TX · On-site
$16 - $19/hr
Patient Relations Representative At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When ...
New
Patient Relations Rep II - TMC
Houston, TX · On-site
$16 - $19/hr
Patient Relations Representative At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When ...
New
Patient Relations Rep - Greater Heights
Houston, TX · On-site
$16 - $19/hr
The Patient Relations Representative is the first point of contact for patients, families, and visitors, serving as a trusted resource and advocate throughout their hospital experience. This role ...
Patient Relations Rep - Greater Heights
Houston, TX · On-site
$16 - $19/hr
The Patient Relations Representative is the first point of contact for patients, families, and visitors, serving as a trusted resource and advocate throughout their hospital experience. This role ...
Ambassador - Patient Relations
Houston, TX · On-site
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Ambassador - Patient Relations
Houston, TX · On-site
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Ambassador - Patient Relations
Houston, TX · On-site
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Ambassador - Patient Relations
Houston, TX · On-site
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Ambassador - Patient Relations
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Ambassador - Patient Relations
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Patient Services Specialist - Urgent Care
$17.25 - $23.50/hr
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSENTIAL FUNCTIONS OF THE ROLE Assists with patient duties to include patient ...
Patient Services Specialist - Urgent Care
$17.25 - $23.50/hr
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSENTIAL FUNCTIONS OF THE ROLE Assists with patient duties to include patient ...
Patient Services Specialist - Urgent Care
Frisco, TX · On-site
$17.50 - $24/hr
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. Essential functions of the role: * Assists with patient duties to include patient ...
Patient Services Specialist - Urgent Care
Frisco, TX · On-site
$17.50 - $24/hr
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. Essential functions of the role: * Assists with patient duties to include patient ...
Patient Services Specialist - Urgent Care
Frisco, TX · On-site
$17.25 - $23.50/hr
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSENTIAL FUNCTIONS OF THE ROLE Assists with patient duties to include patient ...
Patient Services Specialist - Urgent Care
Frisco, TX · On-site
$17.25 - $23.50/hr
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSENTIAL FUNCTIONS OF THE ROLE Assists with patient duties to include patient ...
The position serves as the liaison between the patients and the staff of the Health Care System as a Greeter and Tour Guide for the Concierge Services. Incumbent provides a channel through which ...
The position serves as the liaison between the patients and the staff of the Health Care System as a Greeter and Tour Guide for the Concierge Services. Incumbent provides a channel through which ...
Ambassador - Patient Relations
Houston, TX · On-site
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Ambassador - Patient Relations
Houston, TX · On-site
$42K - $48K/yr
As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...
Patient Relation information
What qualifications do you need to be a patient relation?
To be a patient relations specialist, a high school diploma or equivalent is typically required, with many employers preferring postsecondary education or relevant certifications. Strong communication, interpersonal skills, and knowledge of healthcare environments are essential for effectively assisting patients and resolving concerns.
What skills are needed for patient relation?
Patient relations roles require strong communication and interpersonal skills to effectively interact with patients and healthcare staff. Empathy, active listening, problem-solving abilities, and attention to detail are essential, along with familiarity with healthcare systems and sometimes certification in patient advocacy or customer service. These skills help ensure positive patient experiences and efficient resolution of concerns.
What cities in Texas are hiring for Patient Relation jobs?
Cities in Texas with the most Patient Relation job openings:
Other
Re-posted 17 days ago
Memorial Hermann Health System rating
7.7
Based on 289 frontline employees who took The Breakroom Quiz
160th of 893 rated healthcare providers
Job description
Patient Relations Coordinator
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Location: Memorial City Hospital
Address: 921 Gessner Road, Houston, TX 77024
Shift: Onsite Monday to Friday 8am - 5PM
Desired Skills- Patient advocacy and customer service excellence
- Conflict resolution and service recovery
- Strong verbal and written communication
- Relationship building and collaboration
- Problem-solving and critical thinking
- Project coordination and process improvement
- Organization and time management
- Leadership, coaching, and team development
- Data analysis and reporting
- Proficiency in Microsoft Office Suite
Education: Bachelors degree, preferably in related field (Healthcare Administration, Business Management) or three (3) years related experience
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Strong communication, prioritization, organizational and presentation skills with the ability to facilitate effective meetings
- Ability to work in a team environment; flexibility, adaptability, integrity, and interpersonal skills
- Knowledge of multiple software programs including but not limited to MS Office and desktop publishing
- Ability to motivate and mentor staff
- Must be able to work independently, in a high stress environment and on multiple tasks simultaneously
- Must have excellent written and verbal communication skills
- Directs daily patient visitation, handling of patient special requests and patient/family grievances.
- Serves as designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
- Investigates and coordinates resolutions to patient grievances or concerns identified by patients/families. Makes decisions related to concerns about patient reimbursement and/or may adjust patient balance based on customer's experience.
- Manages projects by involving appropriate staff, analyzing data, managing project budget, developing solutions and process improvement, implementation of plan and monitoring progress such as: Patient Station, VIP program, Service Recovery, Patient Relations Volunteers, and Customer Experience Tracking. Provides interpreter services as needed.
- Serves as role model by conducting customer service training, orientation, and managing complaint resolution process and instructing/leading staff to resolve concerns and develop skills of front line staff.
- Determines grievances that meet hospital and regulatory requirements, coordinates research, analysis of data and ensures resolution is accomplished.
- Direct and supervise the activities of the Patient Relations Volunteer staff.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
What Memorial Hermann Health System employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Memorial Hermann
Sourced by ZipRecruiter
The Memorial Hermann Southwest Hospital Women's Services is a magnet hospital as well as a level 3 designated facility with a blend of high-risk and community patients. This creates a fast-paced environment and a chance to work with a diverse population. Our Labor & Delivery unit has a low c-section rate and is extremely collaborative and close-knit. We have the ability to cross-train through all areas of Women's Services. We have a family-like atmosphere with an amazing amount of comradery, and our low turnover rates attest to this. Nurses here feel like they not only have autonomy but can also be advocates for their patients. MHSW not only prides ourselves on evidenced based practice, but nurses have a strong voice.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Houston, TX, US
Year founded
1907