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Patient First Jobs in Massachusetts (NOW HIRING)

Smile Brands

Patient Care Coordinator

Southwick, MA

$20 - $27/hr

Welcome patients with warmth, professionalism, and a positive first impression * Manage patient check-in and check-out processes efficiently and accurately * Schedule appointments and coordinate ...

Smile Brands

Patient Care Coordinator

Southwick, MA · On-site

$20 - $27/hr

Welcome patients with warmth, professionalism, and a positive first impression * Manage patient check-in and check-out processes efficiently and accurately * Schedule appointments and coordinate ...

Smile Brands

Patient Care Coordinator

Southwick, MA · On-site

$20 - $27/hr

Welcome patients with warmth, professionalism, and a positive first impression * Manage patient check-in and check-out processes efficiently and accurately * Schedule appointments and coordinate ...

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All JobsPatient First JobsPatient First Jobs in Massachusetts

Patient First information

See Massachusetts salary details

$12

$21

$29

How much do patient first jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient first in Massachusetts is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.07 per hour, depending on experience, location, and employer.

What is a Patient First employee?

A Patient First employee is someone who works at Patient First, a healthcare organization that operates urgent care centers and provides primary care services. These employees can include medical professionals such as physicians, nurses, medical assistants, as well as administrative and support staff. Their main role is to ensure patients receive prompt, high-quality, and compassionate medical care. Patient First employees are trained to handle a variety of medical situations, from minor illnesses and injuries to routine health screenings. The organization emphasizes a patient-centered approach, aiming to make healthcare accessible and convenient.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong organizational skills, attention to detail, and experience in customer service, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing processes is often required. Excellent communication, empathy, and problem-solving abilities help build rapport with patients and resolve issues efficiently. These skills ensure smooth office operations, enhance patient satisfaction, and support quality healthcare delivery.

How does working as a team member at Patient First differ from other healthcare environments?

At Patient First, team members often work in a fast-paced, walk-in urgent care setting, which requires adaptability and strong communication skills. The work environment emphasizes collaboration between physicians, nurses, medical assistants, and administrative staff to ensure efficient patient care. Unlike traditional hospitals, shifts can be more predictable, and the focus is on providing timely, high-quality care for a broad range of non-life-threatening conditions. This structure fosters close teamwork and provides opportunities to develop multifaceted clinical and administrative skills.

What is the difference between Patient First vs Medical Assistant?

AspectPatient FirstMedical Assistant
CertificationsVaries by role, often includes CPR, basic life supportCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA) often required
Work EnvironmentClinics, outpatient facilities, hospitalsDoctor's offices, clinics, outpatient settings
Job ResponsibilitiesPatient intake, basic clinical tasks, administrative dutiesVital signs, assisting with exams, administrative support
Employer & Industry UsageHealthcare providers, outpatient clinicsHospitals, clinics, physician offices

Patient First staff typically perform patient care and administrative tasks in outpatient settings, often with varying certifications. Medical Assistants usually hold specific certifications like CMA or RMA and perform clinical and administrative duties in similar healthcare environments. Both roles are essential in delivering patient care but differ mainly in certification requirements and scope of clinical responsibilities.

Patient First jobs near you
Infographic showing various Patient First job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,890 per year, or $21.1 per hour.

Patient Care Coordinator

Smile Brands

Southwick, MA

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Smile Brands rating

6.5

Company rating: 6.5 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

608th of 893 rated healthcare providers

Job description

Overview

At  Mondovi Dental supported by Smile Brands, we believe exceptional patient care starts the moment a patient walks through the door. Our Southwick office is seeking a friendly, organized, and service-focused Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout their visit.

As a key member of our front office team, you’ll help create a welcoming environment while supporting scheduling, patient communication, insurance coordination, and daily office operations. If you thrive in a fast-paced environment and enjoy building relationships with patients, we’d love to meet you.


Schedule (days/hours)
Monday-Thursday 8:30 am to 5:30 pm
Responsibilities
  • Welcome patients with warmth, professionalism, and a positive first impression
  • Manage patient check-in and check-out processes efficiently and accurately
  • Schedule appointments and coordinate daily patient flow to support an exceptional office experience
  • Verify insurance benefits and assist patients with questions regarding coverage and payment options
  • Answer phones, respond to patient inquiries, and provide outstanding customer service
  • Support treatment acceptance by helping patients understand next steps and financial arrangements
  • Maintain accurate patient records and ensure confidentiality at all times
  • Partner closely with doctors, hygienists, and team members to deliver seamless patient care

Qualifications
  • At least 1 year of experience in a dental, healthcare, or customer service environment preferred
  • Knowledge of dental terminology and dental insurance processes preferred
  • Strong communication and interpersonal skills with a patient-first mindset
  • Highly organized with strong attention to detail and multitasking abilities
  • Positive attitude, professionalism, and ability to thrive in a team-oriented environment
  • Experience with dental software systems is a plus

Compensation
$20-$27/hour
About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

Qualifications:
  • At least 1 year of experience in a dental, healthcare, or customer service environment preferred
  • Knowledge of dental terminology and dental insurance processes preferred
  • Strong communication and interpersonal skills with a patient-first mindset
  • Highly organized with strong attention to detail and multitasking abilities
  • Positive attitude, professionalism, and ability to thrive in a team-oriented environment
  • Experience with dental software systems is a plus
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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