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Patient Financial Assistant Jobs in Texas (NOW HIRING)

Graham Hospital District

Patient Financial Advisor

Graham, TX · On-site

$16.75 - $21.75/hr

Establish payment arrangements for qualified patients following hospital guidelines. * Assist ... Document all patient interactions, financial counseling activities, payment arrangements, and ...

Graham Hospital District

Patient Financial Advisor

Graham, TX · On-site

$16.75 - $21.75/hr

Establish payment arrangements for qualified patients following hospital guidelines. * Assist ... Document all patient interactions, financial counseling activities, payment arrangements, and ...

REVO Network Technology

Be Seen First

Patient Financial Services Representative

Houston, TX · On-site

$15 - $19/hr

Patient Financial Services Representative Location: Houston, Texas (ZIP Code 77083) Position Type ... Review Explanation of Benefits (EOB) information with patients * Assist patients in understanding ...

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Patient Financial Assistant information

What does a patient financial assistant do?

A Patient Financial Assistant helps patients understand and manage their medical bills, insurance coverage, and payment options. They work closely with patients to explain charges, assist with payment plans, and answer questions about billing statements. Additionally, they may help with insurance claims, verify coverage, and provide support for financial assistance programs. Their goal is to ensure patients can navigate the financial aspects of healthcare smoothly and receive the support they need.

What are the key skills and qualifications needed to thrive as a patient financial assistant, and why are they important?

To thrive as a Patient Financial Assistant, you need strong knowledge of medical billing, insurance verification, and healthcare finance, often supported by a high school diploma or associate degree. Familiarity with medical billing software, electronic health records (EHR) systems, and insurance portals is typically required. Excellent communication, attention to detail, and empathy are crucial soft skills for assisting patients and resolving billing concerns. These skills ensure accurate financial processing, positive patient experiences, and compliance with healthcare regulations.

What are some common challenges faced by patient financial assistants when communicating with patients about billing and insurance?

Patient Financial Assistants often encounter challenges such as explaining complex medical bills and insurance policies to patients who may be stressed or unfamiliar with the terminology. Managing patient concerns with empathy while ensuring accurate information is provided requires strong communication skills and patience. Additionally, staying up-to-date with frequent changes in insurance regulations and hospital billing processes is essential to effectively assist patients and avoid misunderstandings.

What is the difference between Patient Financial Assistant vs Medical Billing Specialist?

AspectPatient Financial AssistantMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, payment assistanceProcessing insurance claims, coding, billing, and reimbursement

While both roles involve healthcare finance, the Patient Financial Assistant focuses on patient interactions and account management, whereas the Medical Billing Specialist handles the technical aspects of billing and claims processing. Both roles are essential in healthcare revenue cycle management but serve different functions within the billing and patient service process.

What do patient financial assistants do in a hospital?

Patient financial assistants in a hospital help patients understand and manage their medical bills, insurance claims, and payment options. They verify insurance coverage, explain costs, and assist with billing inquiries, often using billing software and requiring strong communication skills.

What is the role of a patient financial assistant?

A patient financial assistant helps patients understand and manage their healthcare costs, including billing, insurance claims, and payment options. They often communicate with insurance companies, verify patient eligibility, and assist with financial counseling to ensure patients can afford necessary care.

What are the most commonly searched types of Patient Financial jobs in Texas?

The most popular types of Patient Financial jobs in Texas are:

What cities in Texas are hiring for Patient Financial Assistant jobs?

Cities in Texas with the most Patient Financial Assistant job openings:

Patient Financial Assistant jobs near you

Patient Financial Advocate

Premier Medical Resources

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Revenue Cycle Management is looking for a full-time Patient Financial Advocate to join our team!
SUMMARY: The Patient Financial Advocate is responsible for serving as a front-line subject matter expert within the Commercial Insurance Department. This role provides patients with timely and accurate financial guidance by addressing insurance verification, billing questions, and payment responsibilities. In addition to front-line patient support, the Advocate also assists with back-end operations to ensure financial accuracy, workflow efficiency, and a seamless patient experience throughout the revenue cycle.
ESSENTIAL FUNCTIONS:
  • Serve as the primary point of contact for patients with complex financial concerns, including insurance, billing, and payment inquiries.
  • Provide clear explanations of insurance benefits, out-of-pocket responsibilities, and payment options.
  • Guide patients through financial assistance programs, Medicaid eligibility, and charity care applications.
  • Establish and manage patient payment plans with empathy and accuracy, addressing barriers to payment as needed.
  • Verify insurance coverage, benefits, and coordination of benefits for patients with unique or high-risk cases.
  • Resolve escalated insurance discrepancies and partner with verification staff on complex cases.
  • Support prior authorization and pre-certification processes as needed.
  • Educate patients on billing statements, resolve disputes, and assist with escalated collection accounts to minimize bad debt.
  • Act as a subject matter expert (SME) across RCM, assisting frontline staff with complex financial questions.
  • Collaborate with registration, billing, and clinical teams to ensure seamless revenue cycle operations and clean claims.
  • Collaborate with insurance verification, billing, and collections teams to maintain clean claims and a smooth revenue cycle.
  • Complete assigned financial queues and department worklists, including posting end-of-day payments, submitting implant payment authorizations, managing pre-bad debt worklists, processing credit balances and refunds, completing SCA submissions, and handling returned mail.
  • Identify process improvement opportunities and provide feedback to management.
  • Maintain compliance with HIPAA, payer requirements, and internal organizational policies.
  • Perform other related tasks as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • In-depth knowledge of insurance plans, billing workflows, and revenue cycle operations.
  • Proven ability to handle sensitive patient conversations with compassion and professionalism.
  • Strong problem-solving, communication, and conflict-resolution skills.
  • Proficiency in EHR systems and billing software.
  • Patient-centered with strong advocacy and customer service skills.
  • Subject matter expertise across insurance and collections workflows.
  • Analytical and detail-oriented in handling complex cases.
  • Collaborative team player and mentor to frontline staff.
  • Ability to balance patient advocacy with organizational financial goals.
  • Experience in a provider setting requiring confirmation of information prior to service.
  • Knowledge of insurance payers and the physician revenue cycle.

EDUCATION AND EXPERIENCE:
  • High School Diploma or GED
  • One (1) year of insurance verification experience in a healthcare setting.
  • One (1) year of patient collections experience, including direct communication with patients/customers.

BENEFITS:
  • 3 Medical Plans
  • 2 Dental Plans
  • 2 Vision Plans
  • Employee Assistant Program
  • Short- and Long-Term Disability Insurance
  • Accidental Death & Dismemberment Plan
  • 401(k) with a 2-year vesting
  • PTO + Holidays

Please visit our website for more information:
www.pmr-healthcare.com
Premier Medical Resources is a healthcare management company headquartered in Northwest Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to bring their expertise and leadership as we strive to combine best practices and industry excellence. Come join our team at Premier Medical Resources where passion and career meet.
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Employment for this position is contingent upon the successful completion of a background check and drug screening.

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