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Patient Encounter Associate Jobs in Virginia (NOW HIRING)

Riverside

$16.80 - $21.83/hr

Ensures that patient experience is conveyed in every encounter, that courtesy and respect are ... Associates Degree, Business or related field (Preferred) Experience * 1 year Related office ...

Riverside Health System Non-Providers

$16.80 - $21.83/hr

Ensures that patient experience is conveyed in every encounter, that courtesy and respect are ... Associates Degree, Business or related field (Preferred) Experience * 1 year Related office ...

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Patient Encounter Associate information

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$12

$23

$30

How much do patient encounter associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient encounter associate in Virginia is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $28.12 per hour, depending on experience, location, and employer.

What is a patient encounter associate?

A Patient Encounter Associate is a healthcare professional who supports administrative and clerical functions within medical facilities, such as hospitals or clinics. Their primary responsibilities include greeting and registering patients, verifying insurance information, managing patient records, and scheduling appointments. They act as a liaison between patients and medical staff to ensure a smooth and efficient patient experience. Patient Encounter Associates play a critical role in maintaining accurate documentation and providing excellent customer service in a fast-paced healthcare environment.

What are the key skills and qualifications needed to thrive as a patient encounter associate, and why are they important?

To thrive as a Patient Encounter Associate, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate degree. Familiarity with electronic medical record (EMR) systems, scheduling software, and basic office equipment is typically required. Excellent interpersonal communication, customer service, and the ability to multitask make candidates stand out in this role. These skills and qualities ensure efficient patient intake, accurate recordkeeping, and a positive experience for both patients and healthcare teams.

What are some common challenges faced by patient encounter associates, and how can they be managed?

Patient Encounter Associates often navigate high patient volumes, balancing administrative duties with providing excellent customer service. Managing multiple tasks—such as verifying patient information, scheduling appointments, and addressing patient inquiries—requires strong organizational and communication skills. Adapting quickly to changes in workflow and staying calm under pressure can help ensure a smooth patient experience. Building familiarity with electronic health record (EHR) systems and collaborating closely with clinical staff can also mitigate workflow challenges.

What is the difference between Patient Encounter Associate vs Medical Receptionist?

AspectPatient Encounter AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, data entry, appointment scheduling, insurance verificationGreeting patients, scheduling appointments, answering phones, managing patient records

Both roles involve front-office patient interactions, but Patient Encounter Associates typically handle more clinical-related tasks like insurance verification and data entry, while Medical Receptionists focus on greeting patients and administrative support. The roles often overlap, but the Patient Encounter Associate may require additional healthcare-specific knowledge or certifications.

Is being a patient encounter associate a stressful job?

Patient encounter associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and administrative tasks. The job can be stressful due to high patient volumes, the need for accuracy, and handling sensitive information, but it also offers structured routines and support from healthcare teams.

What cities in Virginia are hiring for Patient Encounter Associate jobs?

Cities in Virginia with the most Patient Encounter Associate job openings:

Patient Encounter Associate jobs near you

Emergency Medicine - Ultrasound Fellow

Virginia Department of Human Resource Management

Richmond, VA • On-site

Other

Re-posted 13 days ago

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Job description

Emergency Medicine - Ultrasound Fellow - M89515

Department: Emergency Medicine

Department Summary: Emergency Medicine Ultrasound Fellow

Mission or Goal of Unit: VCU Medical Center, which is a largely underserved, Level 1 Trauma Center and tertiary referral center, sees over 100,000 patients per year. The department is nationally recognized for innovative management of chest pain, stroke, major trauma, medical management of EMS and for providing medical direction for aeromedical transport. In addition, the Virginia Poison Center is a division component of this department. The VCU Department of Emergency Medicine also provides coverage for a free-standing Emergency Department serving the rural patient community of New Kent, VA which sees over 15,000 patients per year and community hospitals in Tappahannock, VA and South Hill, VA which see 20,000 patients per year and 25,000 patients per year respectively. Virginia Commonwealth University Department of Emergency Medicine houses an Emergency Medicine 3-year residency program. We also partner with the Air Force and train their residents as well and are one of the only 12 programs to house a combined Emergency Medicine/Internal Medicine residency program with an additional 2 residents per year. Faculty may be recruited at the rank of Assistant, Associate or full Professor commensurate with experience.

Chief Purpose of this Position: We are seeking an enthusiastic and dedicated individual to join our dynamic academic Emergency Medicine team. The candidate will contribute to our mission of providing exceptional patient care, innovative research, and high-quality education in Emergency Medicine. This position supports the department mission by providing clinical experience in Emergency Medicine by virtue of residency training and/or Board Certification in Emergency Medicine.

Position Responsibilities:

  • Clinical - Provide direct patient care within the emergency department supervising all trainees, non-licensed providers, and non-physician credentialed providers in the clinical areas. Clinical obligations will be individualized depending on faculty position assignment. Provide efficient, high quality patient care that reflects current professional practice norms and skills and is consistent with accepted utilization guidelines. Documents each patient encounter with a timely, comprehensive note. Demonstrate professional and courteous behavior towards patients, department staff and members of the hospital community. Fulfill billing and coding responsibilities as defined in the scope of practice. Abide by department's operational manual, policies, and procedures. Abide by hospital rules and regulations, medical staff bylaws, credentialing requirements, and MCVH's policies and procedures. Demonstrate a willingness to fill uncovered shifts in addition to clinical commitment.
  • Teaching - Participate in providing core curriculum lectures to medical students, interns and resident level trainees. As appropriate, participates in ACLS, PALS and ATLS courses. Provides bedside clinical teaching to all trainees with the Emergency Department. Participates in nursing, housestaff, medical student, advanced practice provider and paramedical educational programs.
  • Research - Actively identify areas of interest and participate in Departmental research projects.
  • Administrative - Attend department staff meetings unless on clinical duty. Participate in and adhere to quality improvement and utilization review activities. Participates in relevant marketing and public relations activities on behalf of the hospital and Emergency Department. Participates in appropriate medical staff and hospital committees as assigned. Completes, in a timely manner, all reports and requests for information from the Department Chair, Vice-Chair and the School of Medicine. When required, participates as a representative of the VCU Health System. Assignments could span a full spectrum of healthcare or be in a specific area of interest to the incumbent.

Required Qualifications:

  • Board Certified/Board Eligible in Emergency Medicine
  • Active Virginia Medical license or ability to obtain
  • Completion of an Emergency Medicine Residency within 3 years (if beyond 3 years of completing an accredited Emergency Medicine Residency program, must have completed 1500 hours of clinical activity in the past 3 years in an Emergency Department of comparable size, volume and patient acuity and can be waived at the discretion of the Chair)
  • Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a faculty member at VCU.

Salary Range: Commensurate

FLSA Exemption Status: Exempt

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

Rank: Instructor

Contact Information: Contact Name: Sharlene Shannon Contact Email: sharlene.shannon@vcuhealth.org

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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