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Patient Communication Rep Jobs in California (NOW HIRING)

Pacer Group

Patient Services Representative

Pomona, CA · On-site

$17.75 - $22.75/hr

Patient Services Representative Location: Pomona, CA (91767) Duration: 13 weeks Working Schedule ... Strong communication and organizational skills. Preferred: Some college coursework in business ...

CoreTechs

Patient Services Representative

Burlingame, CA · On-site

$24 - $29/hr

Patient Services Representative Join our team as a Patient Services Representative or Patient ... Strong communication and time management skills. Pay Range: $24-29.00 per hour depending on ...

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Patient Communication Rep information

How do you become a patient communication representative?

To become a patient communication representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records or communication tools is often preferred.

What cities in California are hiring for Patient Communication Rep jobs?

Cities in California with the most Patient Communication Rep job openings:

Patient Care Representative

Los Gatos, CA • On-site

El Camino Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about El Camino Healthexternal

$31/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

El Camino Health rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

El Camino Health Medical Network is currently seeking a talented Part-Time Patient Care Representative to join our growing healthcare team!
Location: Los Gatos, CA
Schedule: Part-Time (24 hours per week)
Shift: Monday-Wednesday, 8:00am-5:00pm
Pay: $31.00/ hour
El Camino Health Medical Network is recruiting Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.
The Patient Care Representative (PCR) is the primary point of contact for the practice's patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients' demographics and insurance information. Additionally, the PCR will review patients' medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.
Patient Registration
  • Registers patients and updates existing patient accounts in a courteous and professional manner
  • Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient's photo ID, insurance card and/or waiver
  • Handles any system red flags as they are encountered
  • Assist patients with registering for MyCare health record system
Call Management
The following activities are performed when assigned to Call Management
  • Handles incoming calls, makes appointments, sends task to providers and support staff as needed
  • Assures all urgent calls are handled in a timely manner
Communication and Front-Office Procedures
The following activities are expected to be performed in a timely , courteous and professional manner in accordance with service level standards:
  • Greet patients and others entering the department
  • Schedules new or follow-up appointments
  • Responds to requests from patients, family members, physicians and staff
Electronic Medical Record (EMR) Documentation
  • Manages EMR in-basket(s), work queues and schedule templates as assigned
Cashiering
  • Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries
All other duties as assigned including department-specific functions and responsibilities
  • Contributes to the overall patient experience and satisfaction
  • Participates in performance improvement activities
  • Performs other duties as assigned
  • Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements
Performs work in accordance with established schedules, policies and procedures
Requirements
  • High School Diploma or GED
  • Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
  • Experience working with an EMR
  • Ability to accurately type a minimum of 40 WPM
  • Strong verbal and written communications, and active listening skills
  • Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
  • Excellent interpersonal and telephone communications skills
  • Legible handwriting
  • Basic math skills necessary to collect payments and balance cash drawer
  • Excellent attention to detail
  • Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
  • Ability to maintain composure during challenging interpersonal interactions
  • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
  • Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
  • Associates degree preferred
  • EPIC EMR experience preferred
  • Bilingual skills preferred

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