Patient Associate Jobs in Chicago, IL (NOW HIRING)

Department:
37724 Advocate Sherman Hospital - Immediate Care: Royal
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
PM's with some weekends
Pay Range:
$22.90 - $34.35
Major Responsibilities:
Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care
1)Handles patient flow and other duties as assigned as identified by the Advocate Outpatient Centers standards and protocols.
2)Performs various tests/procedures independently in accordance with certification and scope of care.
3)Particiaptes in patient education and care instructions.
4)Assists patients in obtaining services and setting up referrals as ordered by provider.
5)Anticipates the need for and completes all documentation necessary to ensure quality care based on policy and procedure, including vital signs, immunizations/medications history, and chief complaint.
6)Participates (as needed) in maintaining site quality control logs in accordance with standards for maintaining CLIA certification.
7)Accurately participates in maintaining the lab tracking log.
8)Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
9)Communicates with physicians, associates or other ancillary staff to ensure continuity of care. 10. Participates in "mock emergency" drills. 11. Knows where emergency equipment is located. 12. Ability to accurately measure and record: blood pressure, pulse, temperature, height, weight; records reason for visit as appropriate; and past history and obtains consent if applicable. 13. Documents according to policy and procedure in medical record all patient communications. 14. Takes an active role in achieving Advocate Clinical Integration goals by medical record preparation, i.e. assures appropriate flow sheets and charts are available. Accurate data is obtained and documented.
Participates with team to deliver Patient-Centered Care and Service
1)Consistently demonstrates sincere understanding and empathy in interactions with patients.
2)Consistently adheres to Advocate Health service standards and MVP.
3)In collaboration with team, meets or exceeds established patient satisfaction targets.
4)Treats patients, families and associates with respect and incorporates cultural differences into interactions/care.
5)Participates in activities to evaluate and improve processes that will contribute to patient, associate and physician satisfaction.
6)Responsible for conveying a professional image in compliance with Advocate Dress Code and wears Advocate provided identification tag at all times.
7)Completes all required customer service training and complies with scripting initiatives.
8)Creates and maintains an environment that is patient centered as evidenced by positive patient comments, and high satisfaction scores.
9)Promotes prompt access and is engaged in achieving visit volume targets
10)Functions as a clinical support. 11. Attentive and responsive to the needs and concern of patients, associates and physicians and works closely to resolve issues with involved parties.
Health Information Management (HIM) and HIPAA standards: A complete and accurate hard copy and/or electronic medical record will be maintained for every individual who is evaluated or treated.
1)Maintains confidentiality in all aspects of patient care and communication in person and via the telephone.
2)Makes certain that the medical record and all relevant diagnostic reports are available.
3)Medical record release of information following HIPAA policy when involving another identified party.
4)Disposes and shreds papers containing patient identifiable information according to policy.
Risk/Safety Compliance
1)Complies with established OSHA safety and Regulatory standards.
2)Maintains work area in accordance with the facility site checklist
3)Complies with infection control standards.
4)Participates in annual safety training and demonstrates Culture of Safety behaviors/techniques.
5)Maintains department orderliness and cleanliness.
6)Reports all non-compliance and incident occurrences and completes appropriate reporting method.
7)Quality liaison who actively participates in medical record audits and indicator development
Funding Our Future:
1)Understands order completion and documentation for appropriate charge capture and risk reduction.
2)Maintains inventory par levels using standard products, and paying attention to waste.
3)Understands productivity and supply management targets and is engaged in achieving same.
4)Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
5)Utilizes organizational resources in a responsible/cost effective manner.
Miscellaneous
1)Keeps abreast of current standards of care.
2)Participates in in-services and other professional and growth opportunities.
3)Completes annual competency reviews
4)Maintains MA certification/registration and membership in professional organizations.
5)Other duties as assigned.
Education/Experience Required:
• Graduate of a medical assistant program or successful completion of the certification/registration exam.
Knowledge, Skills & Abilities Required:
• Good communications skills. Experience using a keyboard and computers. • Familiarity with equipment used in ambulatory care.
• Current Medical Assistant Certification/Registration • Current CPR certification
Physical Requirements and Working Conditions:
• Ability to travel locally to multiple sites as needed. • Ability to work in stressful conditions and difficult situations. • Resilient and flexible in a changing environment. • May be exposed to hazardous materials and life threatening diseases. • Ability to cooperate and work with others. • Ability to make sound and timely decisions. • Ability to work rotating shifts any day of the week. • Ability to perform lifting/transfer activities related to patients as needed, ability to stoop/bend.
This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.