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Patient Associate Jobs in Pennsylvania (NOW HIRING)

Excela Health

PATIENT SERVICES ASSOCIATE

Greensburg, PA

$15.75 - $19.75/hr

Process patient information. * Interview and pre-register patients at the time of or prior to the visit date. * Enter all information into the billing system per established policies and procedures.

Excela Health

PATIENT SERVICES ASSOCIATE

Greensburg, PA · On-site

$15.75 - $19.75/hr

Process patient information. * Interview and pre-register patients at the time of or prior to the visit date. * Enter all information into the billing system per established policies and procedures.

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All JobsPatient Associate JobsPatient Associate Jobs in Pennsylvania

Patient Associate information

See Pennsylvania salary details

$12

$23

$30

How much do patient associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient associate in Pennsylvania is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $28.41 per hour, depending on experience, location, and employer.

What is the difference between Patient Associate vs Medical Assistant?

AspectPatient AssociateMedical Assistant
Required CredentialsHigh school diploma; on-the-job trainingHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job ResponsibilitiesPatient support, scheduling, administrative tasksClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportHealthcare, clinical support roles

While both roles support patient care, Patient Associates primarily focus on patient support and administrative tasks, whereas Medical Assistants perform clinical duties alongside administrative work. Understanding these differences helps in choosing the right career path or job search focus.

What are the duties of a patient associate?

A patient associate assists healthcare staff by providing support to patients, such as helping with daily activities, ensuring comfort, and communicating patient needs to medical teams. They may also perform basic clerical tasks, monitor patient conditions, and maintain a clean and safe environment, often requiring good communication skills and basic medical knowledge.

What are the most commonly searched types of Patient jobs in Pennsylvania?

The most popular types of Patient jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Patient Associate jobs?

Cities in Pennsylvania with the most Patient Associate job openings:

Patient Associate jobs near you
Infographic showing various Patient Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,819 per year, or $23.5 per hour.

Patient Services Associate Orthopaedics

Pennsylvania Medicine

Philadelphia, PA • On-site

$16.25 - $20.50/hr

Full-time

Posted 6 days ago

Penn Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Patient Services Associate
Department: Orthopaedics
Entity: Clinical Practices of the University of Pennsylvania (CPUP)
Location: Pennsylvania Hospital - 800 Spruce St
Hours: M-F, 8-4:30 with flexibility in hours based on operational need
Summary:
  • The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
  • The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
  • The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.

Responsibilities:
  • Patient Service:
  • Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
  • As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.
  • Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments.
  • Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
  • Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
  • Financial:
  • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
  • Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.
  • Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
  • Orders supplies for the office and generates front-end process reports as requested.
  • Other / Regulatory:
  • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes.
  • Access Center Responsibilities (if appropriate):
  • Coordinates clinical and administrative aspects of the new patient scheduling encounter.
  • Perform within the expected outcome of the Automated Call Distribution (ACD) environment.
  • Solves telephone issues and timely reports problems related to volume to manager.
  • Follow established downtime procedures for registration.
  • As needed:
  • assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  • Other duties as assigned to support the unit, department, entity, and health system organization.
Education or Equivalent Experience:
  • H.S. Diploma/GED (Required)
  • And 2+ years medical office experience, or 4 years of customer service experience.
  • Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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