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Patient Assistance Program Representative Jobs in Missouri

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$15.75 - $20.50/hr

Patient Assistance & Resource Support: * Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements. * Guide ...

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$16.75 - $21.75/hr

Patient Assistance & Resource Support: * Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements. * Guide ...

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$15 - $19.50/hr

Patient Assistance & Resource Support: * Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements. * Guide ...

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$15 - $19.50/hr

Patient Assistance & Resource Support: * Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements. * Guide ...

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$15.75 - $20.50/hr

Patient Assistance & Resource Support: * Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements. * Guide ...

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$16.75 - $21.75/hr

Patient Assistance & Resource Support: * Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements. * Guide ...

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$15.75 - $20.50/hr

Patient Assistance & Resource Support: * Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements. * Guide ...

EVERSANA

Program Specialist II

Chesterfield, MO · On-site +1

Process patient assistance applications according to business rules of program. * Other tasks and ... The requirements listed below are representative of the experience, education, knowledge, skill and ...

Eversana

Program Specialist II

Chesterfield, MO · On-site

Process patient assistance applications according to business rules of program. * Other tasks and ... The requirements listed below are representative of the experience, education, knowledge, skill and ...

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Patient Assistance Program Representative information

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.
What are popular job titles related to Patient Assistance Program Representative jobs in Missouri? For Patient Assistance Program Representative jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Patient Assistance Program Representative jobs in Missouri look for? The top searched job categories for Patient Assistance Program Representative jobs in Missouri are:
What cities in Missouri are hiring for Patient Assistance Program Representative jobs? Cities in Missouri with the most Patient Assistance Program Representative job openings:
Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Medication/Copay Assistance Advocate

Mosaic Life Care

Saint Joseph, MO • On-site

$17.25 - $22.25/hr

Full-time

Medical, Vision, Life

Re-posted 22 days ago

Mosaic Life Care rating

6.6

Company rating: 6.6 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

571st of 887 rated healthcare providers

Job description


The Medication/Copay Assistance Advocate will proactively identify and evaluate all areas in supporting patients to reduce economic barriers to care. This individual will have working knowledge of available pharmaceutical drug donation programs, copay assistance and patient assistance support tools, implant and skin substitute donation programs, be knowledgeable of basic revenue cycle processes, and attempt to mitigate all financial toxicity for patients and institution. This caregiver serves as a liaison between network departments, medication manufacturers, copay assistance foundations, health insurance companies, all hospital financial business representatives, as well as all patients, families, and caregivers to facilitate system/resource utilization. Works closely with patient financial services to ensure compliance will all applicable regulations, standards and laws, and department and hospital policies.
Responsibilities
  • Identify and evaluate patients for all areas of available assistance. Including, but not limited to; medication, implant, and skin substitute product donation, copay assistance, and all other relevant areas of financial assistance. If needed, assists patients and family/caregivers in applying to program(s) for said assistance.
  • Works collaboratively with the healthcare teams to obtain clinical and financial information for assistance program enrollment. a) identifying and assisting with all assistance applications, b) liaising between the patient, the physician offices and clinics, the patient assistance programs(s), and the facility financial services representatives.
  • Utilize tools to manage and track all patient assistance dollars, drug replacement, copay assistance, and any other applicable grant or foundation assistance.
  • Coordinates with other departments to resolve issues and facilitate timely application submission
  • Knowledge of medication J Codes, CPTs, and billing units
  • Successful at multi-tasking, and maintains focus and composure in a fast-paced work environment
  • Has the ability to calculate (by ratio proportion) the medication dosages with knowledge of the metric measurement conversions

Education
  • H.S. Diploma - Required
  • Completion of a nationally recognized Pharmacy Technician Education Program - Required OR
  • Associate's Degree - Care Management or related field - Required

Work Experience
  • 1+ Years - Experience working w/ revenue cycle and/or patient assistance programs - Required
  • 1+ Years - Basic knowledge of health insurance pre-certification processes for medications and infusions, and CPT and J Codes associated with those infusions - Required
  • Hospital pharmacy experience - Preferred

Licenses and Certifications
  • National or State Certified Pharmacy Technician current or within 1 year - Required

Travel Requirements
  • Must be able to travel between various system facilities and off-site locations as needed - Required

Qualifications
Skills and Abilities
Essential Technical/Motor Skills
  • Basic Microsoft application skills required
  • Excellent oral and written communication skills
  • Excellent organization and time management skills, and ability to establish priorities effectively
  • Dependable in both production and attendance
  • Communicates clearly with professional etiquette while using electronic fax, computer, email, Teams, and telephone
  • Research and review payer policies, guidelines, and compliance guidelines
  • Creative problem-solving skills
  • Knowledge of medication J Codes, CPTs, and billing units
  • Escalate issues appropriately to leadership
  • Ability to work independently and multi-task as needed
  • Interacts virtually with team to stay connected and informed

Interpersonal Skills
  • Communicate effectively in a professional manor to everyone with whom you may interact no matter the diverse background and able to work both independently and as a team to achieve department and organizational goals while promoting a positive group environment.

Essential Physical Requirements
  • Ability to operate equipment on continuous/repetitious basis such as computer, telephone, fax, etc.
  • Job requires sitting mostly, walking and standing occasionally.

Essential Mental Abilities
  • Ability to analyze and interpret data, explain issues thoroughly, be adaptable in daily responsibilities and flexible based on department and organizational needs, comprehend written and spoken instructions with the ability to retain the information, must be able to organize data and have time management skills and contain the ability to collaborate to resolve any potential billing issues.

Essential Sensory Requirements
  • Hearing, speaking, and visual skills.

Exposure to Hazards
  • Limited exposure.

About Us
Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

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