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Patient Access Service Representative Jobs in Springfield, VA

Luminis Health

Patient Access Coordinator

Lanham, MD · On-site

$17 - $21.50/hr

... customer service, supporting Luminis Health's goals of financial reimbursement and overall ... The physical demands and work environment that have been described are representative of those an ...

Savista

Patient Services Rep II

Washington, DC · On-site

$23 - $25/hr

Patient Access Representative Here at Savista, we enable our clients to navigate the biggest ... Verifies insurance coverage and obtains authorization for all services requiring pre-certification.

Inova

Patient Access Associates 2

Arlington, VA · On-site

As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence ... Communicates scheduling changes to patients, staff, physicians and patient representatives in a ...

Inova

Patient Access Associates 2

Annandale, VA · On-site

As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence ... Communicates scheduling changes to patients, staff, physicians and patient representatives in a ...

Inova

Patient Access Associate 2

Gainesville, VA · On-site

Inova Physician Services- OBGYN- Madison Crescent is looking for a dedicated Patient Access ... Communicates scheduling changes to patients, staff, physicians and patient representatives in a ...

Inova

Patient Access Associate 2

Fairfax, VA · On-site

Accesses appropriate systems/services to confirm insurance coverage or other means of payment ... Communicates scheduling changes to patients, staff, physicians and patient representatives in a ...

Inova

Patient Service Representative

Fairfax, VA · On-site

$17.72 - $39.40/hr

Patient Service Representative 1: The Patient Service Representative 1 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for ...

Inova

Patient Service Representative

Fairfax, VA · On-site

$18 - $23/hr

Patient Service Representative 1: The Patient Service Representative 1 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for ...

OrthoVirginia

Patient Access Coordinator

Manassas, VA

$18.47 - $27.70/hr

The Patient Access Coordinator- Clinical position is responsible for assisting patients and outside ... Provides exceptional patient service by answering, responding, and requeuing or transferring a high ...

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Patient Access Service Representative information

See Springfield, VA salary details

$12

$19

$25

How much do patient access service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for patient access service representative in Springfield, VA is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.12 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What job categories do people searching Patient Access Service Representative jobs in Springfield, VA look for?

The top searched job categories for Patient Access Service Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Patient Access Service Representative jobs?

Cities near Springfield, VA with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you

Patient Access Representative - 3PM - 11:30PM

Med-Metrix

Arlington, VA • On-site

$20 - $25.25/hr

Other

Posted 14 days ago

Med-Metrix rating

6.9

Company rating: 6.9 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

283rd of 492 rated business services

Job description

Job Purpose

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registering patients who need medical attention, maintaining medical records, receiving incoming calls and processing paperwork.

The schedule for this position is 3:00PM - 11:30 PM every other Sat/Sun and 1 day off during the week.

Duties & Responsibilities

  • Monitor the waiting area and address any complaints/concerns expressed by patients, family members or visitors

  • Notify appropriate personnel of complaints/concerns that require their attention, while proving interim solutions when necessary

  • Obtain accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing.

  • Enter all essential information into the computer and ensure i dentification and insurance cards are photocopied and attached to the chart and ensure charts are signed for consent and initialed for correct address

  • Assist patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid.

  • Provide assistance to hospital staff as needed

  • Other duties as assigned

  • Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

  • Understand and comply with Information Security and HIPAA policies and procedures at all times

  • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

  • High School Diploma or Equivalent required

  • Min 1 year experience in Healthcare environment preferred

  • Proficiency in Microsoft Office Suite

  • Strong interpersonal skills, ability to communicate well at all levels of the organization

  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses

  • High level of integrity and dependability with a strong sense of urgency and results oriented

  • Excellent written and verbal communication skills required

  • Gracious and welcoming personality for customer service interaction

Working Conditions

  • Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Perform light lifting (up to 15 pounds).

  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.

  • Work Environment: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. Operate Office machines properly and in accordance with Hospital safety standards. Ability to work in accordance with Hospital Safety Standards.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Job Details

Job Family REP

Pay Type Hourly

Hiring Min Rate 19 USD

Hiring Max Rate 21 USD

What Med-Metrix employees say

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