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Patient Access Service Representative Jobs in Springfield, VA

Winston Staffing

Patient Access Representative

Alexandria, VA · On-site

$18.50 - $23.50/hr

Insruance verification for hospital. Utilize payer portals to update current insurance information. Follow proper procedures for filing claims. Meet daily activity goals. Experienced with practice ...

GW MFA

Sr Director, Patient Access

Washington, DC

$149K - $180K/yr

This leader fosters and promotes a culture of excellence in customer service to internal and ... Minimum Qualifications The requirements listed below are representative of the knowledge, skill ...

MFA

Sr Director, Patient Access

Washington, DC · On-site

$72.07 - $86.54/hr

This leader fosters and promotes a culture of excellence in customer service to internal and ... Minimum Qualifications The requirements listed below are representative of the knowledge, skill ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

Attend all required in-person training/in-services and complete all educational assignments within ... The physical demands and work environment that have been described are representative of those an ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

Attend all required in-person training/in-services and complete all educational assignments within ... The physical demands and work environment that have been described are representative of those an ...

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All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Springfield, VA

Patient Access Service Representative information

See Springfield, VA salary details

$12

$19

$25

How much do patient access service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for patient access service representative in Springfield, VA is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.12 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What job categories do people searching Patient Access Service Representative jobs in Springfield, VA look for?

The top searched job categories for Patient Access Service Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Patient Access Service Representative jobs?

Cities near Springfield, VA with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you

Representative II, Patient Access- Nights

Trinity Health

Silver Spring, MD • On-site

$17.89 - $25.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

568th of 888 rated healthcare providers

Job description

Employment Type:
Full timeShift:
Night Shift
Description:
Job Title: Representative II, Patient Access
Employment Type: Full-time
Shift: Night
Location: Silver Spring
Position Purpose
  • Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

As a "Representative I, Patient Access" you will:
  • Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.
  • Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements.
  • Maintains patient confidentiality and always adheres to hospital privacy and security policies.
  • May be required to enter laboratory and radiology orders, when necessary.
  • Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Minimum Qualifications:
  • High School graduate or GED
  • Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.
  • Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.
  • Proficiency in the use of computers. Specifically, Microsoft products and email.
  • Typing skills of 45 wpm or higher required.
  • Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.
  • Willingness to transport patients by wheelchair, meet patient age-specific needs,
  • Ability to stand for long periods of time.

Pay Range: $17.89 - $25.04
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
[Non-benefit eligible Roles]
**Under 0.3 FTE (16 hours weekly) or per diem roles**
Position Highlights and Benefits:
  • Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
  • Work/Life balance with flexible schedules.
  • Free onsite parking.
  • Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
  • Referral Rewards Program

Position Highlights:
  • Work/Life balance with flexible schedules.
  • Free onsite parking.
  • Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
  • Referral Rewards Program

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George's, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health's high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.
Holy Cross Health is an Equal Employment Opportunity (EEO) employer.
Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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