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Patient Access Service Representative Jobs in Park Ridge, IL

Trinity Health

Patient Access Representative

Maywood, IL · On-site

$16.50 - $24.44/hr

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a ...

Trinity Health

Patient Access Representative

Berwyn, IL · On-site

$16.50 - $24.44/hr

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a ...

Insight

Patient Access Representative

Chicago, IL · On-site

$18/hr

With a growing team that is dedicated to delivering world-class service to everyone we meet, it is ... The Patient Access Representative is required to maintain patient confidentiality at all times. Top ...

TCA Health

Patient Access Representative

Chicago, IL · On-site

$17.75 - $22.75/hr

Switchboard Operator/ Patient Access Representative The TCA Health Inc Patient Access / Switchboard ... Customer Service: Address patient questions about services, coverage, and the sliding fee scale.

Insight

Patient Access Representative

Chicago, IL

$18/hr

With a growing team that is dedicated to delivering world-class service to everyone we meet, it is ... The Patient Access Representative is required to maintain patient confidentiality at all times. Top ...

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient access service representative in Park Ridge, IL is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.82 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What cities near Park Ridge, IL are hiring for Patient Access Service Representative jobs?

Cities near Park Ridge, IL with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Park Ridge, IL as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,983 per year, or $18.7 per hour.

Patient Access Representative

Chicago, IL

TCA Health Inc.
51 - 200 employees
Learn more about TCA Health Inc.external

$17.50 - $18/hr

Full-time, Part-time

Re-posted 6 days ago

Job description

Job Title: Switchboard Operator/ Patient Access Representative
Department: Patient Service Representative
Reports To: Patient Service Supervisor
Pay Range: $17.50 - $18.00
FLSA Status: Full-Time/Part -time, non-exempt
About TCA
TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago’s leading Federally Qualified Healthcare Centers.
TCA VALUES
TCA C.A.R.E.S.
  • Compassion: We are kind, considerate, and caring.
  • Accountability: We take ownership for each person’s experiences.
  • Respect: We treat each person with dignity.
  • Excellence: We seek the highest level of performance in all we do.
  • Service: We deliver high - quality services and access to care that uplifts our communities.
POSITION SUMMARY
The TCA Health Inc Patient Access / Switchboard acts as the vital first point of contact for patients. Operators manage all incoming calls to schedule appointments in EPIC, verify insurance, conduct preventative outreach, and direct incoming calls to the appropriate clinics across Chicago and NW Indiana.
Key Responsibilities
  • Call Management: Serve as the welcoming voice of the organization by operating a multi-line phone system, routing calls, and taking messages.
  • Patient Support: Schedule appointments, verify insurance eligibility, update demographic records in the electronic medical system (Epic), and process referrals.
  • Outreach amp; Communication: Make outbound calls for preventative health follow-ups (e.g., cancer screenings, well-child exams), appointment reminders, and insurance enrollment assistance.
  • Customer Service: Address patient questions about services, coverage, and the sliding fee scale.
  • Emergency Triage: Remain calm during crises and execute emergency protocols when needed.
Qualifications amp; Skills
  • Education: High school diploma or equivalent required.
  • Language: Fluent bilingual Spanish and English communication is required.
  • Experience: 1-2 years of relevant medical, call center, or switchboard experience preferred.
  • Tech Skills: Proficient in data entry and navigating Electronic Medical Records (EMR/Epic).
  • Soft Skills: Active listening, high-level empathy, and conflict-resolution capabilities.
Schedule
Shifts generally run during standard business hours but may require flexibility to work evenings (until 7:00 PM) and rotating Saturdays (9:00 AM - 1:00 PM) depending on the clinic's operating hours.

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